Searching for requests
My support reps. are really having a problem finding tickets within their request view that they've worked. Is there a set of commands or search criteria that we can use in the search box?
For example, I've got my request view open, and I'm looking at the subject of one of my requests. I type two words from the subject line into the search field, and the request I'm looking at is nowhere in the results. (Using the Default Results).
Can someone make some recommendations? (I'm currently on 9.1)
Thanks,
Adam