Add Resolution and Close Request via API
Hello, I would like to close requests via API which requires a resolution and an input to our custom field. My curl Request: curl -k https://servicedesk.xxx.de/api/v3/requests/19038/close -X PUT -H "Accept: application/vnd.manageengine.sdp.v3+json" -H
Approvals
I need help or advice with the following: For our business, we need to include five approvers, each from a different department. Additionally, in our work environment, some employees have multiple managers. When one manager is unavailable, such as being
Issue in sending out email from Service Desk Plus
There is an issue faced recently at the Service Desk: When user creates ticket, no email being sent to the Technician Group. When technician reply email, cc to any group/individual users, the email not sent out. Below error displayed. I am able to send
Alias email address
Is there a way to assign a tech based on the email alias. Background helpdesk@domain.com has an alias of websupport@domain.com, I would like all incoming email with websupport@domain.com to be assigned the WEB support person. Those the come to helpdesk@domain.com goes to the hardware support tech person. Dave
Status Action missing in Planning Stage on Change Request
I have just noticed that after updating to build 14500, changes in the Planning stage are suddenly missing our Status Action of "Submit for Approval". I can see the status listed in the system and when I am editing the workflow I see it there on the stage.
Report on "Users last seen in Requests"
Hello! Simple question here, we would like to generate a "Users last seen in Requests" report. Preferably something similar to the default "Users last login and logout time" report, with the "Last Login/Logout Time" and "IP Address" columns swapped for
special characters not allowed in attachment
We are on build 11111 for ME Service Desk Plus. After the recent upgrade to this newer version, it seems like users are unable to attach certain files if have certain "special characters". Users receive the following error: Invalid characters present
Unassign license from one technician and assign it to administrator
Hi, We are unable to login servicedesk plus using domain users. Is there any way to unassign license from one technician and assign it to administrator user using command line ? GUI is not accessible because local administrator does not have technician
Licence Error
ERROR CODE : 532 Please contact
Removal of group & technician notification duplication
I would like to see smarter notifications. * When a call is assigned to group X and technician Y, group X should not be informed if technician Y is. *If a call is assigned to technician Y by technician Y then no notification should be sent to technician Y.
Approval by e-mail
Has this feature ID SDF-41144 been implemented. And if not, when would this be expected. Would be very helpful to approve/reject requests by replying on the e-mail notification, especially when not connected to the internal network.
Change request approval template
Is there a way to edit/customize the email sent by the system when a change control is moved to the approval stage? I would also like to customize the system emails sent for contract expirations Thanks Karen J.
SCCM Connector For Servicedesk Plus and Assetexplorer
Hello Everyone, We are pleased to inform that SCCM connector for Servicedesk Plus and Assetexplorer is released, you can download it from the link and follow the steps mentioned in it to successfully set it up. Have any questions, do let us know, we will be happy to assist. https://resources.manageengine.com/resources/resource/sccm-connector-for-servicedesk-plus-and-assetexplorer Regards Charles
Servicedesk will not start
Hi, The service desk service starts with no problem, but I cannot get to the Helpdesk site on http://localhost:8080. I get Internet Explorer cannot display the webpage. Please assist urgently.
Notifications
Can I receive a notification by email if the Technician field is not assigned? I would like to set up a reminder in Service Desk Plus to send the notification to a specific email address that I provide.
Unable to import CSV file
After several attempts I am unable to import a CSV file into the application. All of the CI's from the CSV file fail to import with the exception of one or two. The CSV file is formatted with a few columns including: firstname, lastname, email, loginname,
Service Categories visible by Department Name
Hi I have 9 categories of services, 4 of them should be visible only for specific group of Managers or Department Supervisors. Is there a option to make this work ? Standard version, eval copy 14501.
"Invalid Input: xxx" when submitting Request
Hi, I have a customize request template with an additional picklist auto-populate from JSON file. After filling up the form and upon submission of requestb I got the following message: {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"udf_pick_2413","type":"failed","message":"Invalid
Unable to get the Change Roles list with Deluge
Hi I'm unable to get the list of Roles with deluge. I can easily do it in Powershell but I would preffer Deluge. this is the code I'm trying: changeID = "888" url = "https://customdomain.com/api/v3/changes/" +changeID ; headers = {"authtoken":"xxxxxxxxxxxxxxxxxxxxxx"};
Can we migrate all Zoho data from the current on-premises server to AWS servers?
So my company has Zoho Manageengine Servicedesk Plus. We shared the the system with our China company and the instance was stored on local on-prem servers there. Since then, the Chinese users have stopped using the system and Zoho instance has very long
Email Fetcher stops upon receiving email with inline image
Hello, When we receive an email from a customer that users Apple Macbook, The Email Fetcher stops with the following message: Exception trace :: com.manageengine.servicedesk.mailutils.FetcherException: Error while processing inline image at com.manageengine.servicedesk.mailutils.MailAPI.uploadInlineImage(MailAPI.java:2887)
FAFR script to populate drop down list of emailIds to notify for the requester. - Updated to allow email addresses not in user database.
Hello, I wonder if anyone else has this requirement: As technician, the field e-mail id(s) to notify behaves like this: As you enter an email address, hits in user db are shown automatically. If enteres email does not exist, it can be chosen anyway and
multiple request field update
Dear Team, We have an employee who was working in department "A" for 6 months, later he is been transfered to department "B" we have forgotten to update his department. Now we are facing a challenge to update department for each single request to the
About Parent ID or Request ID's initial to distinguish Incident and Service Request
I have been implementing SDP for a client (Enterprise license) and they ask for a way to distinguish Incident and Service Request based on Parent ID or Request ID's initial. I know SDP has a feature that is Delimiter but it still recognizes both as Request
Query report modified to include survey comments?
Hi all, I located the below query on the site and it works great. It allows you to generate a report which includes "Survey %". I'm wondering if anybody can expand the query to also include the survey comments? SELECT wo.WORKORDERID AS "Request ID", max(wo.TITLE) AS "Request Title", max(aau.FIRST_NAME) AS "Requester", max(ti.FIRST_NAME) AS "Technician", longtodate(max(wo.completedtime)) AS "Completed Time", longtodate(max(srm.Responsetime)) AS "Survey responded
Update Description with Multiple Checkbox Items
I am trying to update the description on the ticket with the items that are selected in the multiple checkbox field using a custom script. Currently I am running into a couple of issues. Example: Multiple Checkbox Field has option 1, option 2, option
Old version 9,2
Would you be so kind as to help me . I need an old version of the application Manage Engine Service Desk Plus ver. 9.2 Build 9205. I would like to install the free version or tryal and do i need a license for it? Can you send me a link for a this old
Reporting against Tags
We have a few user groups who would like to set specific tags against tickets, to allow them to better gauge how those tickets are affecting a certain part of the business, such as closing out financial periods and if the ticket is affecting that closeout.
Export Requests/tickets on servicedesk plus.
Hi All How do I get to export all the tickets on SDPlus, I want to import them to SDonDemand. Is there a query report I can use to export this information?
Status change on response
Is there any way to update the status based on response person? IE the requester vs technician. There was an item open here that asked for this to be part of the program, and as it's 10 years old and nothing has been done, is there a way around the fact
SD Plus 14503
What fixes / features does the new cryptic service pack 14503 patch include if any? The Release notes just state "Internal Release"? Not very helpful for customers really is it. Thanks
Servicedesk Plus System Requirements
Hello to all, is it possible to install Servicedesk Plus 64 Bits on Windows Server 2012 R2 Standard and MS SQL 2012? Thanks in advance
Email Send To System Notifications
Email Send To System Notifications completed_time not displayed correctly
[SDF - 63675] Approved SR\Change historical data end users home page
Hi, There is no way to know the history how much Service Request he\she approve so far and details of those SR. It will be great if a visibility can be provide the Service Request Approver home page or provide a link where he\she can get those information.
Script Error
I'm trying to write a custom function that will run against incoming requests. It grabs the requesters id, does a GET to grab their information, pulls their managers name and assign that value to a custom field on the request called 'Reporting Manager'.
Ne pas identifier le technicien qui crée la résolution
Bonjour, Est-il possible de cacher le nom du technicien qui ajoute une résolution pour que le demandeur ne voie pas qui a mis cette résolution ?
How to avoid the User to enter atleast 20 Letters (characters) in the Description Field?
Is it possible to avoid the User to submit the request without entering minimum 20 Letters (characters) in the Description Field? We want to prompt the Warning message for the User to Enter Atleast 20 letters so that the request can be submitted (stop
Other SDP modules to handle service contracts (Actual Hours vs Budgeted, etc)?
Hi All - Are there any SDP modules that handle service contracts that can bolt on to our existing SDP Requests solution? We currently service clients and are using offline tools to tracks Actual Hours worked vs Budget across each Technician and Client.
Mobile application ADFS login not working
Hello, I'm trying to get mobile application "ServiceDesk Plus v 5.9" work and having troubles. Tested on devices: Samsung S10, Xiaomi MI9 (Android 10) We have local login disabled and enabled SAML login via ADFS (Windows Server 2022) I can login from
E-mail Commands
I'm working on a process where automated emails from our HR's on-boarding software send an email (with email commands) to our ServiceDesk email in order to create a ticket. The issue here is that the email commands do not work when coming from the email
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