Problem in scheduled Report
Dear All Please need your support as i face problem when i try to scheduled report on XLS format , it doesn't sent however if i change format to any thing else it sent successfully Note:- I checked the log and nothing wrong also
Approvals in Request Print Preview
Is it possible to print approvers in the request by using the print preview as we can print other information like requester detail etc. Please advise. Thanks.
Requester Conversations - doesn't see email to the copy contatcs
Hi, in Requester Conversation I can't see notification to the copy contatcts (Email id(s) to Notify), Is there a configuration to edit? thanks
Re: Standard csv format for assets
Is there a standard csv format to be uploaded into SDP or it can be edited according to convenience? Thanks
Project tab cuts off one project from view
Service Desk Plus Build: 9218 When sorting projects by "Owner" the list does not properly display all projects. For example, I change the list view to sort descending (Z to A) the Project ID I see at the bottom of the page is Project ID #63 through Project ID #77. Project #62 cannot be found anywhere on page 1. Once I click to page 2, I do not find Project ID#62 but do find that Project ID#77 has been listed again. If I sort by Project ID though every project is listed as expected. So more specific
Reply Templates with ability to embed pictures as inline images stored on SDP server
Hi All: Would there be any posibility to allow Reply Templates to accept embeded pictures in the same way as it is done in when replying to requests or creating solutions? Although I can embed pictures in Reply Templates, but when such a Reply Template is sent to a requestor, their clients see only image placeholders. I investigated the issue and found that picutres pasted into content of Reply Templates are represented in HTML code (as img src="data:image/png;base64,iVBORw) whereas picutures inserted
Resolve not Closed
Hey Is there anyway of changing the Actions tab to show Resolved rather than Closed. I want ServiceDesk to auto close an incident 5 days after it has been resolved. Thanks
more info required regarding rel. 9233 (asset scan agent)
Dear Team, We are continiously observing asset scan problems since upgrading to 9.2.33. Could you please elaborate more about the change, compatibility backwards? We don't know if the scanning is stopped until agent is upgraded to 1.0.23 or what? Should assets be scanned properly using agent 1.0.22, but SD+ release 9.2.33? Is there a need to reboot a PC after upgrading agent to 1.0.23 (it looks like it doesnt work before rebooting a PC)? Are there any need for updating security rules e.g. opening
Prevent Technicians From Creating New Sites
How can I prevent technicians from creating new sites when entering a new request? We are a school district and it is easy to misspell a site name in the site box (they sometimes don't use the drop down and type it in). We end up with a few site names a few characters different and it is messing up our reports. Thanks! -Ken
Rendering Exception After Creating New Departments
Hello... I am receiving [Rendering Exception] after I create a test department. I can recreate this multiple times... Is there a fix? Thanks Robert.Morris@angmarcompanies.com
E-Mail Command Function in Mail Server Settings
Hi, Just a quick question. Does anyone know how to add comments into a ticket via an E-mail update ? We're enabled the E-Mail Command function and can update a ticket....but we'd like to add comments in the ticket, not update any actual field. Any ideas ? @@REQUESTID = 168187@@ @@OPERATION = EditRequest@@ @@DESCRIPTION=Testing the function@@Results in this... Updated by Andrew Nelson on Nov 23, 2016 10:53 AM Request Updated by Andrew Nelson Reason : The request with request id : 168187 is updated
extract all the solutions
Hello, it is possible to extract all the stock solutions that are in service desk plus? thank´s
ServiceDesk Plus 9234 Released
Dear Users, SDP 9234 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9234: SD-60295 , SD-63336: Solution Auto Suggest for Technicians: Suggesting solutions for requests based on the keywords found in the requests. This allows the Technicians to try different solutions from the suggestions, copy them as resolutions if applicable, or add comments to the solutions that didn’t work while keeping track of
Required notes on reassign
Our process when reassigning a ticket is to currently: Assign a new technician Go back into ticket Select 'Add note' Type the note out Tick 'send note to technician' Save the note The problem with this method is that it's constantly being forgotten or overlooked and the process takes more time than it needs to. I would like to see an option to enforce a notes window to show on technician reassignment which can be set to automatically notify the tech of the reason. Not sure how this would affect automatic
Is it possible to downgrade SDP version without loosing any data?
I recently upgraded to service desk plus 9.2 build 9233 over the weekend but now that operations are back online a lot of bugs are being sent to me and most of the teams aren't able to work properly. I did perform a backup of the database and the application before the upgrade but since this new version has been in production for 3 days now, a lot of new requests got created and I don't want to loose them. So my question is, is there a way to downgrade to a stable build of service desk plus without
Cab members receive 2 e-mails when added to CAB.
I added Cab Members and they received a first e-mail automatically without sending a recommendation saying the following: Subject : Change Request ID:#zzz# is awaiting your approval. The Change Request ID: zzz initiated by technician requires your approval after CAB meetings and procedures. User Comments: Ready for the approval stage. Change Request Overview Why do CAB members receive this e-mail? It is confusing for them as all I want them to do is recommend. I have nothing check in notification
Update from 9222 to 9234 mising left sidebar
We just updated from 9222 to 9234, and while I like the new look, we are missing the sidebar that using to run down the left that had the last 10 or so previous incidents worked on. Is there any way to get that back?
Notes
Please someone get someone to move the notes up on the ticket view. you just can't see them all the way down there! it would be nice if there was another tab on the top with a grey icon of the notes and then a bright yellow one if there are notes, so you can see it. OR move notes up to under then chat.
View all request except the one from one support group?
Is this possible? I know I can setup roles for every support group so they can only see their own or their groups requests but I would like do to the opposite. Allow all support groups to see all requests except the ones from one support group. There is too many downside for me to use the current role approach because my support groups work with one and another and need to see each others requests but one group in particular deals with sensitive requests that no one else should see but them.
Can w ehave SDP website embedded in a Sharepoint page?
Dear all, In our organization we use SharePoint, and would like to have one sharepoint page where user can open the SDP page. Is this possible off the shelf? Kind regards, JS
ServiceDesk almost Down
Dear Support , The ServiceDesk is almost down and cannot establish connection with the server i can ping on ServiceDesk server and ServiceDesk port is open but web page cannot display The following log is exist on Event Viewer "The description for Event ID 0 from source PostgreSQL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated
Powershell - POST to resource field
I am trying to post a value to a resource field and can't seem to do so. the purpose of the script is to take two fields, do some math and then post back a total cost While there is more to the script that preceeds this I am hoping someone can tell me what I wrong syntactically with the inputdata when I write to the host I am getting the right values from the variables I am puling from other resource fields; however, I can't seem to post $totalcost to the resource field Any advice on this would be
Backup Issue
Dear All I want to know i want to let my technical storage team to take backup of application even if (Daily/weekly) what is best practice ?? Note:- I already use backup module in the application Thanks in advance
User does not have sufficient privilege.
"User does not have sufficient privilege." I gent this message when I try to use the DestktopCentral buttons from within SDP I have added myself as an Administrator and used the API key generated for my technician to connect. Why would I still get this message?
Adding a Domain
Hi, After adding a domain in Windows domain scan , while fetching the OU from Active Directory the error is ""couldn't bind to Active directory server"" . I checked the system log and its not showing any details for this error. Any help is appreciated Thanks Ahamed
problem in Change DB
I am working on a test environment to change DB from PGSQL to MS SQL but after getting successful connection i got a warning "WARNING : Invalid object name 'GlobalConfig'. Then when i tried to start the service then login - the login page wont come up, just a white screen the DB is set up on another server - is there anything i need to change? attach is the txt file i got when i did changeDBServer.bat >DBresult.txt
Import MPP: Map Resources
We're in the process of migrating from 9202 to 9212 and started testing the MS Project import feature. Is it possible to include the ability to map an assigned Task/Milestone Resource, in the .MPP file, to the Owner field in SD+? I'm assuming it was omitted because Project Members are not transferred over during the import.
Документация на Русском языке.
Здравствуйте. Скажите пожалуйста, существует ли документация на русском языке по продукту - ServiceDesk Plus? Более конкретно интересует все что связано с CMDB. Спасибо!
Carpeta Patch
Buenos días estimados después de un cordial saludos, me gustaría saber si es posible borrar el contenido de la carpeta Patch la cual esta ocupando mucho espacio, la misma esta ubicada en la carpeta que crea la instalación de ManageEngine, es posible borrar el contenido y no tendrá ningún problema la aplicacion. Gracias
Prepetual License for Test Server
Dear, I would like to know if it would be possible to get a perpetual license for our test installation. I don't mind if the asset/tech count would be decreased, though I would need something I can test new patches, plugins, and new setups on, without having to request for a license every other month. Our live installation is on-prem enterprise. Sincerely, Alem Sisay
Email on Asset Assign / Un-Assign
Hello I am wanting to know if there is any feature currently, or perhaps it can be done with a custom script that would allow the following: I want my Service Desk Plus to send an Email to the user when an asset has been assigned / un-assigned from them. I do not mind if this is an automatic notification when the action happens or if perhaps once I assign the asset I have to select an option for the action menu. Some other things I would like to consider would be: - Would it be possible to email
SDP API & APPROVALS
Hello! I need to send approval request by API. Is it real?
Support RTL language
Hi all, May i know if there is a way to change system direction to RTL language . Thanks
AD Authentication
Hi All, We are migrating from SW to SDP, while initial configuration every thing is fine but my users are not able to authenticate through AD. I have enabled HTTPS as well. Can some one guide me in detail please.
Migrate ManageEngine servicedesk plus from standard edition to enterprise
Hello team , Please let us know how to migrate our running Standard edition to Enterprise one .
Asset duplicate entries
Dear Team, We are using MESD plus Version 9.2 (Build 9232). Whenever we are pulling asset report from SD. We are getting more systems as duplicate entry (Like: 123XXX_old.abc.in, 123XXX_old_1.abc.in, 123XXX_old_2.abc.in). Because of duplicate entry we cannot able to provide exact count of assets (In Use, In Store). How we can fix the duplicate entry from our SD. Also we are using latest Asset Explorer Agent to all client systems.
Add text to approvals and change request conversations view
Hi all, Reccently our enterprise has been struggling to start using ServiceDesk Plus. Besides the work required to adapt it to our workflow, configure everything and start using the application, we have encountered two things that we think would be great to add in future releases to help the management of requests: - Add text to approvals: When a service request requires an approval (ie: from an Enterprise Manager), the person that gets the approval in the HomePage.do views the
No HTTPS redirection after 9234 Patch
After 9234 Upgrade Our NTLM Site (Passthrough Authentication) works even on port 80 when it should redirect to SSL site like on version 9233. Behavior before patch: http://sd.comp.local immediately redirected to https://sd.comp.local and THEN NTLM auth was requested Behavior after patch: http://sd.comp.local immediately authenticates user (over insecure HTTP) and logs them in the http site (no redirection to 443/SSL/https site). Please fix this immediately as it is a huge security risk!
Created SR instead of Incident
Hi ManageEngine Can you help me writing a script which will create service for request instead of default incident? Best Regards, Pawel
Aoftware asset report
I am trying to create a report of software scanned by the probe by workstation, is this possible in a single list form
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