I have an issue reported that I have been able to verify but do not know how to correct.

A technician with the exact same role as everyone else in his queue/group is no longer seeing all tickets in the Request Group View. If he does an advanced search and looks for open tickets in that = his queue and are pending they appear; they all do not show up in his "My Pending" view even though they are assigned to him. Out of 6 tickets he has assigned only 2 are visible from these views

if he creates a custom view or uses the built in view for looking at queue tickets they do not.

I did a side by side with another technician on the same team with the same roles and confirmed this behavior.