A few features that really need added and fixed.
1. Allow a user that is CC'd to view a ticket through the user portal. I had created a previous forum pos for it, and the only fix is to allow them to see every ticket in their site, or every ticket by their department which is not a secure way of doing things.
2. Reply to two tickets at the same time. If I click "Reply" on one request, then a new reply window is not spawned, instead it reuses the other one essentially erasing whatever you had written without even prompting you "Are you sure you want to close this reply?" (at least give us a prompt).
3. Keep request views specific to the tab. If I have "Open Requests" open on one browser tab, and I open another tab and go to "All Requests", if i refresh the tab that is on "Open Requests", it will change it to All Requests. It really kills multitasking when you can't be working in two views at once.
4. Maybe a tab for notes?
