How to smartly restrict users from viewing technician specific fields in a template.
Hello Folks,
Note: Just in case you missed our earlier quick how-to videos on configuring different tasks in ServiceDesk Plus, head here.
Here's another short how-to video on smartly restricting users from viewing certain fields in a template using field and form rules. Check out this video, try it in your environment and give us your feedback in the comments section below.