Setting Resolution in Service Request Template
Incident Request Templates allow you to pre-set the Resolution so you can set the status of a request to Resolved ahead of time. I am looking to do the same for an Service Request Template. Obviously the Resolution field isn't available so I am looking to use Field & Form Rules with an On Form Submit rule that executes a script. I can't find the $CS.set command for Resolution. Anyone know the script command to set the Resolution? I am going at this the right way?