Technician/User does not have permissions to view this request filter
hi
i have logged a ticket via the api call in our automation engine. I then run a job to get the request so i can see its status.
i am using the below but get the error in the subject line.
INPUT_DATA=<Operation><Details><parameter><name>from</name><value>0</value></parameter><parameter><name>limit</name><value>89743</value></parameter><parameter><name>FILTERBY</name><value>89743</value></parameter></Details></Operation>
2016-12-20 16:17:04 Sending request...
2016-12-20 16:17:04 Response:
2016-12-20 16:17:04 Status:200 OK
2016-12-20 16:17:04 Response headers:[Server:[Apache-Coyote/1.1], Set-Cookie:[JSESSIONID=88506955A1FDE9A44AD8C30C2C71F57D; Path=/; HttpOnly], Content-Type:[text/xml;charset=UTF-8], Content-Length:[262], Date:[Tue, 20 Dec 2016 16:17:04 GMT]]
2016-12-20 16:17:04 Response - text/xml
2016-12-20 16:17:04 <?xml version="1.0" encoding="UTF-8" ?>
2016-12-20 16:17:04 <API version="1.0">
2016-12-20 16:17:04 <response>
2016-12-20 16:17:04 <operation name="GET_REQUESTS">
2016-12-20 16:17:04 <result><status>Failed</status><message>Technician/User does not have permissions to view this request filter</message></result></operation>
2016-12-20 16:17:04 </response>
2016-12-20 16:17:04 </API>
2016-12-20 16:17:04 RESTful job complete
here is the url i have pasted into internet explorer and get the same error.
i have used an admin api key and a requester key as well as my own as a technician and always get the saem.
some help would be appreciated.
thanks