Hi,

I have implemented your service desk plus trial solution, but I have experienced problems regarding email incomming connfiguration. The username and password are correct, I was able to log into OWA with it, and the emails are being received but Its just not authenticating with Exchange (Exchange Server 2010) properly. I followed the link bellow and checked out everyhing that can possibly be problematic

http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html

On a server side, the ports for imap and pop protocols are restarted and now are working. Also I have restarted the application server once. 

Still, the error appears. I am hoping you could help me.

Thanks in advance.

Regards.