[Security advisory] Authentication bypass vulnerability in AssetExplorer build 6503 to 6723
Dear users, This is a security advisory regarding a possible authentication bypass vulnerability in AssetExplorer, which has been identified and rectified. Users of AssetExplorer version 6503 to 6723 who have enabled SAML authentication are affected
[Term of the Day]: Risk Assessment Framework
Term of the Day "Risk Assessment Framework" Definition — What is RAF? RAF, the acronym of Risk Assessment Framework, is the structured process used to identify potential threats to an organization and to define the strategy for prioritizing and eliminating
Locking down tasks
Hello, Is there a way to lock down a task to a patricular technician?
Can I send a document or form to an email address from inside of a Request
I am currently working on modifying a new user request and a termination request and would like to be able to send an equipment acknowledgement form to the new user as part of the Service Request and also a separate form to another email if a terminated
Report to track technician log on and log off
My supervisor would like a report that lists the log-ons and log-offs of each technician for the week. Essentially something like the following example:
Single Sign on values...
Where in the world is SDP grabbing the "Service Provider Details" URLs for Assertion Consumer URL and Single Logout Service URL. I need to change these. They are completely the wrong server name. For some reason it choose https://extron:8080/SamlResponseServlet
Cat / Subcat / Items - enter by Item
Hi Is there anyway that when logging an Incident, only the Item can be entered, and the Cat / Sub Cat are populated by the system? I think I know the answer, but....... Thanks
[Term of the Day]: Knowledge Error Data Base
Term of the Day “Knowledge Error Data Base” Definition — What is KEDB? KEDB stands for Knowledge Error Data Base. It is the repository that holds information about problems/issues affecting customers and IT teams within an organization, for which
need help with this reports
Hi Everybody i need help to create the below report on ServiceDesk as graph 1- Time difference: From created date to assign date 2- Time difference: From assign to close 3- Summary + per category 4- Number of tickets reopened vs overall ticket
[SDF-43984] What can't I see scheduled reports?
If I create a scheduled report I can see it - if someone else does I cannot. WHY??? What if the other person quits?? If I am a sysadmin in service desk - I should be able to see everything!
[Term of the Day]: NAT64
Term of the Day "Network Address Translation 64" Definition — What is NAT64? As you know, NAT is a mechanism of taking all private IP addresses and hiding them behind a pool of public addresses. NAT64 is a related technology that provides a way to
Celebrate the Season: HAPPY HOLIDAYS!
On behalf of the ManageEngine Community team, we first want to take this opportunity to wish you all a very safe, warm and Happy Holidays. It’s been quite a year. Although it’s been challenging, we've been so
Why is Site not a CI in CMDB?
Sites are one of the core components of objects in the helpdesk... almost everything must be tied to them. However, they are missing from the CMDB and the relationships between objects. \ Can anyone explain why?
Security Warning: Default Credentials Not Reset
Hi ALL! I updated my SD to 11120 and now i have red message: Security Warning: Default Credentials Not Reset What Credentials i must reset? How i can disable it ?
[Term of the Day]: Hamming Code
Term of the Day "Hamming Code" Definition — What is Hamming Code? Hamming Code is an error detecting and correcting code technique that was developed in 1950 by R.W.Hamming. Whenever a data packet is transmitted over a network, there are possibilities
[SDF-91968] Need to be able to choose a template - when splitting
HI, We have several differnt support grouips and templates for each group. When splitting a ticket wre need the ability to select the template. Currently when you split a ticket - it goes to the default template. We need the ability to select a different
SAML Problem
We have launched SAML authentication on our development server. After launching the page from the link, we receive an error message like below. Logging in with the button Sign in with SAML sso, works fine.
Query Online/Offline Technician logged to servcidesk weekly
Please provide an Query Online/Offline Technician logged to servcidesk weekly ===== Query Columns======= Technician name Status Date Time
[Term of the Day]: Backlink
Term of the Day "BackLinking" Definition — What is a BackLink? A backlink, also known as an incoming link, inbound link, inlink or inward link, is a link on another website that points to your site. For example, assume you’ve won an award, the awarding
New requesters without e-mail can't login
Hi, New users that are part of our domain, but doesn't have an e-mail adress assigned in AD user account can't login to SDP. Automatic login by SSO is not working and manual sign is not working. It does however work if the user is first imported into the application. I have the following set in SDP: SDP 10514 MSSQL
REST API - Search for new requests by date/time
Hello, Does anyone know if the REST API supports searching for requests that are greater than a given date/time stamp? Something like : https://mytest.myurl.com/api/v3/requests?TECHNICIAN_KEY=12345F2-5EA0-4EBA-B74C-FADA17646500&INPUT_DATA={'start_date'
Change UDF to GUDF in SQL
How I can change UDF (additional fields) to GUDF (additional fields) in SQL
Weekly ticket report
How can I generate a report of requests which should have the below details - 1. Tickets created and closed on a weekly basis. Need the ability to generate this report for a specific month or months (Eg: Last 6 months) 2. All tickets in one report. Currently, if I need to get a report of last one year requests, I need to combine two reports - Archived Reports + Non-Archived Reports.
UDF on SQL table
User defined additional filed(UDF) for the specify form In which table is the database stored? my means UDF on SQL table NOT(GUDF!)
Purchase Request for Requester
Hi, is it planned to open the Purchase Request fuction on the Customer Self Service Portal? It would be great to have fuction for every requester to open their own purchase request and follow the status. Many thanks in advance Sascha
Query report with subquery not working
Hi, ServiceDesk Plus 11.1.0 build 11129 Trying to create a query report for inflow/outflow difference report. The follow SQL does not work. No error messages, just no report when click on Run Report. Select d.Status, d.Jan, d.Feb, d.Mar, d.Apr, d.May,
Cannot see SLA information in Service request details
In the Service catalog I have created a SLA for service requests. I have associated some templates for service requests to this SLA. But, when someone creates a service request based on these templates, I can not see the connection to this SLA in the
Multiple Instances of SD Plus
We have two instances of SD plus running on a copy of server 2008 and we want to move these to a new server. There used to be a guide floating around the web but we can't seem to find it. Both use different ports and have separate services running so
Notify on mail new added member on project
I want to receive a notification when a user is added to the project. It's possible?
Create a date based view
Hi, Could anyone advise how I would go about creating a view that shows all tickets closed "today"? We are running SDP on Prem. Thanks, Antony
API for get organization role a department
Hi, I want to define conditional approval workflow. Now I need to API for get organization role details of department. I'm searching for this need in your API documentation but can't find it. What should I do? I need it ASAP? Thanks for helping
Help with Report Query
Hello. I need help with this query. I want it to pull the data from the month prior. Can someone help me with that? I created it using the report tool and grabbed the query from "show query". I do not script. I would like to also take what is updated
How to edit a Change?
I can see there are Change Roles, which appear to allow users with various roles to do various things. But they don't seem to work. I have a user who is trying to update the title for a Change he created, but there doesn't seem to be a way to do it.
Add a Secret Answer to the Request
Hello, When responses are added to requests, I want only the user to see this answer. because sometimes I have to share important passwords. Is there anything that can be done about it?
Schedule Scan || Check for newly added workstations
Hi, In the "Schedule Scan" feature there is a option "Check for newly added workstations". During the schedule if any new device identify and added in SDP then form where i will get those new devices information/report? Thanks Mostafiz
Report a specific service catalog form
I define an service catalog form " Request Create CRM Account" and this form have a few custom fields. How I can Report a specific service catalog form with all related custom fields
Adding assets using CMDB API - Throws a 3001 unknown error
I've been trying to add CI Assets using the CMDB API, the XML input works fine when working with the web interface at the REST API Documentation. I'm getting a unknown error - Error when processing request - null when I use the sample scripts provided.
Closure code and Closure code comment variable in notification rule
Hi, I want to send auto notification to requester and inform her for Closure code and Closure code comment. Already hasn't any Closure code and Closure code comment variable in definition notification rule. What should I do? Thanks
[Term of the Day]: Distributed File System
Term of the Day "Distributed File System" Definition — What is DFS? DFS, the acronym of Distributed File System, is a method that enables clients to store and access remote files on a client/server architecture. With a DFS, data is stored on a central
Adding a field or option in the print preview section of the purchase request
I offer an idea to suggest. Adding a field or option in the print preview section of the purchase request to specify who registered your purchase and on what date.
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