Is There Projects Report for % Projects Details Available Per Unites?
Hi Community, We are part of PMO and we looking forward to have below Measurements as Advance Report: (A) Project Details: 1- Project Details Available: If yes will take 100%, if no will take 0% By the end, we will take % Average of Projects with Details
Mandate reply to request in RLC
Hi, How to mandate reply to request in some stage of Request Life Cycle? I want to force First Response with manual reply for technician in RLC. What should I do? SDP v13.0.00 DB MS SQL Thanks for helping
CR needs to be logged before 1 PM on the previous day
Need help for generating script for a condition where CR will log before 1 PM on the previous day Condition will be like this, CR entry date by owner will be = Scheduled Start day (00:00:01) – 11:00:00 my SD plus build No - 12000 DB - MSSQL 2012 I have
Forgot password option for customers
Hello, I know that is an old request but I think this is a must. Thank you.
Approved Status incorrect after Approver is added.
Hello, Once a request is "Approved" and technician adds another Approver the status for the added Approver in "Approval Details" is "Pending Approval". However, the status for the request remains on "Approved" and therefore it is incorrect. We expect
Task notification to a support group
Some technicians don't receive notifications when a task is assigned to a support group. If a request is assigned to a support group the notification works and when a task is assigned to a single user too. I can't see differences between technicians with
help.servicedeskplus.com redirects to proprofskb.com
Why does https://help.servicedeskplus.com/agent-deployment redirect to https://www.proprofskb.com/login/ where I need to register with my email address and telephone number just to access support documents?
Allowing API key generation for technicians
How to allow technicians to generate their API keys, it seems the option only showing for admins the section is missing currently for technicians as showing below Version 12.0 Build 12000 Technician Adm
Prevent duplicate create request from same email during 5 hours ago
Hi, I used from cloud monitoring tools that send failed action mail to SDP incoming mail address. I want to prevent duplicate request that generate during 5 hrs ago with same subject. What should I do? Do you have any solution to resolve this? Thanks
Duplicated output after executing script on submission phase to auto populate the description field.
Hi all, I am using a variation of David Barrante's script (https://pitstop.manageengine.com/portal/en/community/topic/populate-the-ticket-description-based-on-a-field-selection) but for some reason, SD+ keeps duplicating the output in the Description
Custom Query Report
Need a custom Query Report with the following: Software Name Software Version Department Computer Name Last successful scan I want to be able to modify the query to change the software Name and Department -Dave
Script Idea: Parsing Request Description, paste Email Address in UDF Field
Hi ManageEngine, I would like to have a script (best in Deluge) which parses the description of a request and extracts all email address found. I would like to "paste" all these into a specific field (UDF) for further processing. I worked on a Powershell
Is There Projects Report for % Tasks Compliance ?
Hi Community, We are part of PMO and we looking forward to have below Measurements as Advance Report: (A) Task: 1- Tasks Assigned to Owner % Average of Tasks Assigned to Owner as per Project. 2- Tasks On time and On-Schedule (Not delay based on Scheduled
Could not find valid certification path to requested target,so kindly configure to apply Trusted/Self Signed Certificate
I have enabled POP based mail retrieval on sdp latest version and upon saving it says: FAILURE :Email Settings saved successfully. Could not find valid certification path to requested target,so kindly configure to apply Trusted/Self Signed Certificate The mail server is a linux one where pop is provided by dovecot
Add new font
Now, some basic fonts exist in Servicedesk Is a way to Add new font like: "Prepetua"
ESM cannot include more than 100 users in an instance by name
I have created an instance other than the default instance and was trying to include specific users (which was not feasible by specifying department or site) for the newly created instance. But the system does not allow including more than 100 users.
API v3 filters stop to work without any modification
I have a service read data and self close some specific cases, but service stop to work in night currently situation no reboot or os Patch or any updates on service desk praticaly no changing notthing . but this night requests filters stop to working,
Please help with query report.
Hi We are using ME SDP with PGSQL We need simple report with only two columns: - case number - Total time elapsed for that case. This value is located on time analysis tab in each case. There are more than one time elapsed timers, we need one which located
Linux scan agentless
Good morning everyone! I know that scanning with agent is better but there is no longer a way to do a scan agentless? We have some linux servers under management in which, for contractual reasons, we can not install anything. For this reason, scanning
REST API - fetch all assets that belongs to a specific user
Hi, I have tried to fetch data assets that belongs to specific user using his name or email address, but I had no success. I have read documentation and attempted using the Postman API Platform app, but I didn't get any success! Any help would be appreciated,
Updated Script: Auto Create CR from Email
Is there an updated script or another way to perform this action?: - create email filter to match subject or sender on inbound request - filter triggers a new CR creation - request is linked to newly created CR https://pitstop.manageengine.com/portal/en/kb/articles/how-to-create-a-new-change-request-automatically-from-a-parent-request
SLA auto reassinging tickets
Missed a whole bunch of tickets when i got back from vacation as it appears some SLA thing has been re assigning tickets to the unmonitored default account, so i could never see them in my queue. How do i stop this behaviour? I want to ideally preserve
Is it possible to sort or limit search results in this community?
Folks, When I search this community, I often get very out of date articles that don't have any relevance to todays version or challenges. Is there a way to sort by date or limit the date ranges in searches? If not, is that something you can implement?
Populate the ticket description based on a field selection
Hello. I am working with the Field and form rules to automate our new hire process. I have a custom field called Title. Is there a way to create javascript so when a title is selected, it automatically populates the description field with specific information about that title (such as the configuration)? Thanks. Dave
Login error and user logging off
Hello everyone. So I've installed Asset Explorer on my company and, doing that, i've updated the other solutions that we have (ServiceDesk Plus and Desktop Central) to ensure compatibility between them. After that I've started having two issues on both
Upgrading ServiceDesk Plus from 12003 to 12006
I'm trying to update Service desk with the new certificate import, but neither from command line or with updatemanager.bat the window to select the certificate appear. How can I update the server? Windows server 2016
Email Command only working for Technicians
We are setting up a web form for our users to create service/incident requests. I have been able to successfully have the form create an email with the commands parsed and it works perfectly when submitted by Technician. However, if the requester is a
How to access to user by role for add leave for all technician
Hi, I want to define a role that user can be set leave and backup technician for all technician instead of each technician set leave for himself. Is there any solution? Thanks
List all technicians that have a role of X
Good morning, I'm using MSSQL on version 10.0.10004. Would you please be able to provide me with a query that allows me to specify the role and produces a list of all technicians that have that role assigned? Thanks, Adam
[SDF-89692 ] Dynamic Checklist or Tasks
HI, We would like to create a new ticket either via an email or an API call. We have a dynamic check list of items that need to be created when the ticket is created. For example - when we on board a new doctor there is a list of items that must be performed.
Is There Projects Report for % Milestones ?
Hi Community, We are part of PMO and we looking forward to have below Measurements as Advance Report: (A) Milestone: 1- Milestone Available: If yes will take 100%, if no will take 0% 2- Milestones With Scheduled End: % Average of Milestones With Scheduled
SAML support for mobile app
Hi is there or will there be possible to use SAML when using the mobile app? //Stefan S
ServiceDeskPlus on Ubuntu 21
Hi, I have downloaded the ManageEngine_ServiceDesk_Plus_64bit.bin and trying to install it on Ubuntu 21, 64-bit system. here is what i have tried; 1 sudo chmod +x ManageEngine_ServiceDesk_Plus_64bit.bin 2 ./ManageEngine_ServiceDesk_Plus_64bit.bin and
Organisation with two change advisory boards.
Hi, Wondered if the following is at all possible. If an organisation has two CAB processes but one central helpdesk is it possible to have two "Change" tabs pointing to two different change lists. So the Tabs in the taskbar are totally independent of
How to append note/worklog/resolution using API
I am looking at appending a note/worklog/resolution in a ticket via API and have tried using the Put method but this overwrites the note/worklog/resolution. In particular I would like to be able to create readable multi-line notes but appending worklogs
[Tips & Tricks] How to effectively use mentions in ServiceDesk Plus
Hello folks, As you maybe aware that comments can be added to projects, milestones and tasks (Request,Problem,Change and Project). This allows project members to communicate with each other. In one of the recent versions, we brought in the "mention" feature that allows the project members to tag the technician to share any update, ideas and so on. This also allows the members to choose entity owners like "Project_Owner", Milestone_Owner and Task_Owner. These keywords populate only if the entity
Let support group set user role
Let support group set user role
How non-technician approver can see her approval history or her backup approver action history
Hi, In some service catalog approval workflow, we define two non-technician approvers as back-to-back. As matter of fact, we checked "Apply first approval action" option. Also in some scenario, non-technician approvers can see or know backup approver
[SOLVED] How to get the drop down email ID to notify in technician page for the requesters page.
How to get the drop down email ID to notify in technician page for the requesters page.
Extra Parameters in CMDB API Disabled
Dear Users, We would like to inform you that there will be restrictions on passing any extra parameters in CMDB API. Only the parameters (like TECHNICIAN_KEY, INPUT_DATA, format, OPERATION_NAME,PORTALID) mentioned in ServiceDesk Plus and Asset Explorer
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