approval script for additional field and form in the service request form
Dear Support, I need solution, when i select any user from the additional field and form in the service request. when i add the request then the selected user from the drop down menu will send an email with approval link. screenshot provided for your
Aproval Request Link
Hi Team, Can you help me, I tried to create aproval ticket but the approval link does not appear in the notification to the approver which makes approval by email difficult
Authorization to SD via LDAP
hi! the system is configured to log in via LDAP, everything works. a message began to appear that it was necessary to change the password, although the account was being used by the domain. How can I disable this message?
Deluge Sample script
Hi, How I can use Deluge Sample script on html form?
Register requester form
Please provide me a register requester form on login page -- Some users haven't account, and please I want add link on the login page, when she/he click on the like, a html or java form appears that user can fill fields and register it via API
Submit issue form
Some users have not account, but she/he call phone. Please Provide simple form for submit request via API with this fields name: phone: subject: listbox (option 1, option 2 , option 3)
[SD-94047] Notification Not working for Notify requester and Cc users when a technician's reply through email is appended to the request
When I click Customize Template when trying to edit the notifcaiton rule for Notify requester and Cc users when a technician's reply through email is appended to the request I get an error screen.
Upgrade stuck on 3% from 11000 to 11100
Hi, I tried to upgrade from 11000 to 11100 but the installation stucks at 3%, i wait for 3 hours and it's still there. i do a reinstall and a rollback to 11000, I don't know what's happening, i attach the logs file. i'm using a MSSQL database
IE (11 and Edge) and sometimes chrome
Having an issue with the above browsers. if we open IE or Edge, and go to the url directly, it will not draw the screen or show graphics. If we go from a link we put on our intranet page, it will not SSO, but we can sign in manually. Chrome, will do this only sometimes. I have just upgraded to 9422 and this started happening.
ServiceDesk Plus free edition is expiring!
Dear all, I installed ServiceDesk plus Standard free edition but now I'm getting a message that the license is expiring in the next couple of days!. This is puzzling. Anybody with an idea on how to resolve this? ManageEngine indicates that free edition does not expire, and this is what I expect. Regards, Davis Onsakia
Report all Worklogs on requests
Please provide a report: Request Cataloge name, Request Technicians,Request Title, Worklogs Technication, Worklog type, Worklog Taken Time
Reporting on worklogs MSSql
I have a query which displays request ID, subject, and technician. How would I add worklog information to that? In what tables are they stored?
Better ticket search needed
Global Ticket search is still lacking. There needs to be a better way to search all tickets using better key word searchig across subject and details of a ticket. its a fundamental requirement of any service desk product and I find Service Desk lagging
Backupdata.bat on Backup not create
ssage Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.lang.Exception: Unable to get the data from [ServiceReq_1502] table at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingLimit(SDBackUp.java:1424) at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingLimit(SDBackUp.java:1444)
Unable to restore database - 11203
I'm trying to restore my Postgres DB in a 11203 test environment, Windows x64. It starts ok and then sits for 30 minutes and returns the following: Please wait extracting backup file \part_1.data --Size: 940MB Not Replaced File: startDB.bat Not Replaced
Ticket reply Notifications
When a Technician replies to a ticket the requester gets an email notification But when the requester replies, The technician does not get a notification This Option is Checked "Notify requester and Cc users when a technician's reply through email is appended to the request" Thanks
Schedule Custom Triggers
Hello, I'm trying to automate part of my offboarding process (AD management) and am following the tutorial located here:https://pitstop.manageengine.com/portal/en/kb/articles/enable-or-disable-an-user-account-in-admp The issue I'm running into is that
"Warning: Your database transaction log file size has crossed the threshold" since updating to build 11141
Since upgrading to build 11141 we have been receiving the following email on a daily basis. As you can see, the last log backup is recent and when checking the SQL DB, it shows that we have 93% free space. Our threshold settings are as follows: Is this
Upgrade from 11200 to 12000 failed
I'm receiving error when trying to upgrade service desk plus from 11200 to 12000, below is updatemgrlog0 file error log: 10/01/2022 12:57:52 [com.adventnet.persistence.migration.MigrationUtil] [INFO] : Going to execute query :: ALTER TABLE Lifecycle
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History Tab on Customer View
Hello, Can I please ask why the History tab is visible to Customers under the Requester view of Manage Engine? I would prefer my customers aren't able to see every action that is taken on the call and who by, but it would appear that they can pretty much. For example we don't state which technician the call is assigned to yet the customer can work this out by looking at the History tab. Is there anyway of hiding the History tab from Requesters? Many thanks, Lisa Version : 9.1 Build 9118 SQL: 8
[SDF-95653] Checklist specific permissions in Roles
Hello! We have a few employees that we would like to give permission to delete checklists, but not to delete requests entirely. Is there any plans to add checklist-specific permissions to the role creation screen? Thank you!
CloseRequestLink Without Login In
How to make a notification by email to thge requester when request is set to resolved status with $CloseRequestLink without login request ?
Hide default request for technicians
How I can Hide default request for technicians?
Pending Approval report for specific approver and request status
How can I edit this query found on here under another post to only include request status of Waiting on Approval and approver name equal to a specific user? Thanks for your help. Build in use 12.0 Build 12000 SELECT wo.WORKORDERID "Request ID",aau.FIRST_NAME
Hide All Assets filter on Associate Assets
Is a way to hide "All Assets" and "All Sites" on Associate Assets? Via Servicedesk acesss or via Css file? We do not want Technicians to see all assets and each other's assets
Can't Login after Patch
Just Patched SDP after realizing it hasn't since we deployed it. Would be nice for ManageEngine to give notifications on the dashboard like they do for Desktop Central. But, I just upgraded from 11200 to 12000 and followed the migration sequence steps.
Scan HDD,CD-ROM
On Custom client Report those doesn't exist: HDD,CD-ROM, HDD Model, HDD Manufactory, DVDRW , DVD ROM Manufactory
History for FFR Activity
Is it possible to ad a History tab to the FFR for templates? It is helpful to see changes made (when and by who). This would be a troubleshooting avenue when several changes are made and now a FFR isn't executing as expected. Changes can be from within
Set order of ticket Priority - Helpdesk Customizer
I find it pretty ironic that I can't set the actual priority of the priorities :P I mean this should be a major priority for development. Basically the ordering just seems to be completely random. I want it to be H - M - L but instead it is H - L - M,
Survey API
Hi, I want to access survey by API and report from it and add survey by user with API. What should I do? Please add this feature to next release of SDP
How do i view the values of variables?
When creating a template for an email reply i see a $EmailSignature variable but have no idea what that is referring to. When can I view a list of variables and their values and can I add custom ones?
SMPP support
Dear Team, Do you have SMPP 3.4 support for SMS? Please suggest if there is any other way to configure it via script.
Problem with URL need at port 443
Hi, After upgraded my ME SDP to to latest build, Found that the URL I access with chrome need to add port 443 at the end in order to access the view with SSO. URL without the 443 port, it simply directed me to the view with limited access. May I know
PROBLEMS Priority Matrix or SLA kind to regulate Problem response times & also no workflow in problem form
Dear Friends, I don't find in Manage engine ServiceDesk any way to control the response time ( SLA Type) for problems. Problem just has Due By time??? like in incidents we have a priority matrix and based on the urgency and impact the Priority and set automatically and relevant SLA is applied. but in problem management, these fields are there but due by time still need to given exclusively manually. what is the logic?? or why the SLA sort of flow is missing Also the Problem form has no workflow??
Can We have same Service name in two different Service Categories
Dear Friends, I have a question.... Can we define services with same name in different service categories? Scenario: for example i have three service categories: Category1 Category2 Category3 can i have a service with same name (service1) in all these three categories???
[QUIZ- 8] : New features released in version 11.3 ( Part -2)
We are excited to bring our quiz activity for the recently held virtual meetup session on New features released in version 11.3 ( Part -2) . You can check out the session's recording and take the quiz to brush up on the topics covered. Here is the activity
Submit request for used by asset
Please consider this scenario: We have a workstation that is used by 10 requester. How can any user submit request on that workstation?
Disposed Assets missing with filter 'All Assets'
In Assets, a disposed Asset doesn't show when the filter option "All Assets" is set. It has to be set to show only "Disposed Assets" for the Asset to show at all. This seems to be a new thing (with the new Filtering-system layout) since I've had no problems
Populate Data in Form from SQL Table
I have created a Request form. In this form I would like to populate some data from the Vendors as a pick list. I have test the "$CS.addOptions("WorkOrder_Fields_UDF_CHAR11",["Test","Oops"]); " option with no luck. Any Ideas please.
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