Hello, we're trying to configure an incident intake form in ServiceDesk Plus, and need assistance with the following:

• Is it possible to automatically access Outlook Address Book data from ME and/or auto-populate ME with specific Outlook Address Book data as well as automatically generate Outlook email notifications (i.e. automatically send update notices to requester, technician/Assignment Group, watchlist ID’s, etc)?
  
  
• Is there a way to remove Name, Asset, Site, Subject, and Status entirely from the template or any form derived from the template? (And the associated column)
• Is it possible to add separate tabs to a form for specific sections (i.e. Resolution, Sub-tasks, Related tickets, etc.)?
• Where and how is the change history of a ticket kept, if at all and how can that data be accessed? Is a snapshot kept of each change?
• Similarly, can time elapsed between changes in tickets status be captured and accessed and if so, how?
• How can we identify data that is automatically populated for each incident/request ticket? (Ie - time elapsed, date created, etc.)
• How can we configure a field to auto-populate based on a simple table-driven algorithm using a combination of data in other fields (i.e. use issue impact and urgency to determine priority) without custom scripts?

Thank you in advance for your help,

Connor