Powershell process hanging
SDP Version 9120 I have created a custom trigger with the following Execute Script Action: cmd /C powershell -WindowStyle hidden -file test.ps1 As a test I set the trigger for the action to be the presence of a certain key work in the Subject field of a request. When I create a new request with this word in the Subject field and click on "Add Request" the action is triggered successfully. However the powershell process does not terminate and the browser window does not refresh. It remains in this
Determine who deleted a template..
I need to change a service request template that a user has sent me a screenshot of but when I go into Admin to make the change, the template cannot be seen in the service category. Is it possible that the template has been deleted by another admin and if so, how can I determine who that was? Are changes by admins logged?
Remote Control option not available
Hi, In ServiceDesk Pro, when I select a workstation in assets and open its details I do not have the remote control tab available. I am running ServiceDesk Pro and DesktopCentral. Workstations are being updated correctly from DesktopCentral. Agent and RDP remote control options are turned on in Admin. What am I missing?
Return of the 64k conversation limit
Hi, We are seeing more instances of the 64k limit creating an attached conversation html file. Installed build 9.1 Build 9110 We receive updates to tickets via email from customers. This particular update has no new email attachments - it has just created CONVERSATION_DESCRIPTION.htm I understand it was meant to be fixed in 9.1 build 9101. Regards, Scott
connection to remote server failed. automatically reconnecting
Hello, since we have got ServiceDesk Plus till now we were not able to remote desktop any client PC. the partner who installed and configured the product says you should use explorer to leverage this feature and there isn't any other requirements. but we are using explorer but we cannot access any client, it give a message saying connection to remote server failed. automatically reconnecting. I need to know the requirements to get the RD working like firewall, anti virus, please help Regards,
problem with tasks after update
After some of updates 9100-9202 i have problem with number of tasks. When i add more than one task in a request and complete them they are duplicates in head. I can't see them, but when i want close request, it doesnt because of there are not competed task. Also i can't complete dependent task, it said that i need complete parent task, that already completed.
AD Issue 9203
Hi all, I'm unable to run a AD Scan with Domain administrator credentials. http://i.imgur.com/mJosJoz.png It's not listing the OU structure in the scanning wizard. any ideas? Many thanks,
VIP flag not working for some requesters
Good afternoon, We are using SDP 9.1 build 9105. We use VIP flags on certain requesters, and have business rules set up using the VIP flag to determine priority for requests. This seems to be working for some VIP requesters, but not all. Specifically, for some of the requesters, the VIP icon does not show next to their name on the Request summary list, and the requests are not being reprioritized as they should. Other requesters are working normally. Is there something I can check to tell the difference
Temp directory size
Hello to all, in our server of SDP, we have a temp directory with a total size of 5GB. Can we delete safely the files inside temp directory? Thanks in advance.
Migrating Windows to Linux - Active Directory to LDAP Issues
Hello, I am in the process of migrating an instance of SDP from Windows to Linux. Most issues have been resolved however we are going from an AD sync to an LDAP sync. (Necessary because SDP on Linux does not support the AD sync) When I import requesters through LDAP I receive a duplicate requester for every user that existed from the previous AD sync. This is despite the option being checked to "Override user information based on e-mail ID?" under Self Service Portal Settings. I am concerned that
Attachements not accessible "File not found"
Hi, with the dbs migration a while ago we have lost access to attachements in Solutions/Requests/Changes modules (old records). Unfortunately, we have also discovered lately even items (Solutions/Requests/Changes) attachements created after the dbs migration suffer from the same limitation. Upon accessing the attachement we see "File not found" error. Windows Server 2012 MS SQL Server 2012 SD+ 9.1 build 9117 Is there please any way we can make this to work? Thanks and Regards, MG
Move ServiceDesk Plus to new server
I would like migrate my old server to new server, i follow this guide, but I m starting the ServiceDesk server it stuck after the message "Application Server Started.............". Please see the attached screen shot and advise. Version Su Versión : 9.2 Construir 9200 Última versión : 9.2 Construir 9202 I Execute run.bat server is already running Server is starting. This may take a minute ... Free edition... Unclean shutdown of previous run. ServerContainer [CREATED]
Formatting Issue in Notification Templates
From time to time we send messages in our email signatures to keep our Requester's informed of special dates, events, and etc. Rather than requiring all Technicians to individually adjust their email signature I add these messages into our Notification Templates. I've found that the formatting of the emails sent from Service Desk rarely matches the formatting I place copy into the Notification template. Them most common issue is soft returns making the message appear over several lines, rather than
Spam rules in mail
Hi All We have setup mail to be sent to an address to be turned into requests/incidents. We have rules to drop certain things like newsletters and backup notifications to be dropped. My question is what happens to the dropped mail. We don't want it as tickets but we still need the email to be left in the inbox for us to see outside of service desk plus. I have turned it off for now but need to get it working. Kind regards
Unable to get admin console
When I login to ServiceDesk plus, I get a normal user screen. Till Thursday I used to login and get the admin interface. I also cannot login as administrator.
Asset Scan Name / Product overwrite prevention?
I'm running into an issue with network scan feature for collecting assets in SDP 9121. Basically I am using snmp scan on an IP range that our security cameras are on. It doesn't pull in much data (it actually detected them as printers at first), so I fill in a lot manually including the Name and Product fields since it names them the IP address by default. Everything is fine until I run the scan on that subnet again, and all of my custom names get overwritten with the IP addresses, and the Product
Can't configure Windows Agent for asset managment
We just started trying to use asset mgmt and I'm having trouble getting started. I'm trying to configure the windows agent but it always says "Failed to upgrade agent settings". Also setting a schedule shows successful but when returning to that page no schedules are set.
Assets Discovery Problem
After scanning with windows domain scan, network some of our computers are still showing in failed workstations in assets tab. I am trying push manual inventory through standalone scan through script ae_scan.vbs. It shows the inventory has pushed in asset tab but the there is no resolution. I am stucked with this inventory problem please help me out in this regard Regards Mooez
How can I delete a managed software that has been used for a purchase
Hi, We're looking to clean up our managed software list, the problem is that many of those softwares have been used in the past to create products that has a closed PO attached with. How can I delete those softwares ?
Issues with alternate name
Please we have observed that the alternate name we use on the MESD+ seems to have an issue whereby it works sometimes and then after a while it stops working, during troubleshooting within the same system via ping and NSlookup, we realized that we get response from the server via its alternate name. Using 9.0 Build 9043
out going mail not working
out going mail set but not working mail using Version : 9.1 Build 9101
ROLL BACK
one of our user accidentally merge like 300 tickets into one ticket. and every tickets contains task. now this one ticket contains like hundred of tasks. is there a way to undo this action or roll back this action. any work around. please let me know.
history ticket
Dear Support, we are having an issue when we assign ticket to other Technician or technician to technician by using Mobile App's Application,it done not showing in the history that the ticket has be moved, we are using V9119
Mail not sending from helpdesk
Hi We are using Service Desk Plus 9.1 with Data Base PGSQL SMTP settings configured with Gmail. (configurations we tested using thunderbird client from the tool installed machine) but mails are not sending out from the tool, while sending, mail sending failed message getting. how to troubleshoot this issue. Thanks Anoop PS Mob - 9995822232
Mail fetching problem.
Our company now has Microsoft email in the cloud. And it does not use POP/IMAP. From the forums I have read, it looks like I can not use that function. But we still have our old email system in place. When I tried to start the mail fetching it opened up old ticket and created new tickets. I had to stop fetching after it created 350 new ticket and emails. Any idea on why this happened? Thanks in advance.
Access to attachment denied
Never had this problem with SDP before. One of our users was connected to our network through VPN and was sent an approval request. He could open the ticket, but when he tried to open a Word .docx file attached, he got this: I could not duplicate the problem on my desktop in the office, so I am sort of inclined to think about the VPN connection. I don't think it's a rights issue because the user in question has the highest permissions, and this is a server level issue, not an access control issue
SQL Query to do a bulk update on Tasks
I am looking for a SQL Query which will do something like IF task_owner is NULL Then get task_Created_by Add TaskOwner as Task_Creator(From previous step)
Service Request Approvals
Is there a way to stop Approval Action notifications to be sent to the Requester of the service request? We are sending out Approvals for folder access, etc. The person who sends the approval and the Requester gets the Approval Action email.
failed imports from active directory
Hi there, great tool, I love it! But: We get around 40 errors while importing requesters from active directory. It seems like the German special characters are causing the errors because many typical German names are missing. How could I solve this? Error Messages: com.adventnet.persistence.DataAccessException: [ImpactDefinition] null, message from server: "Duplicate entry 'Quählen' for key 'ImpactDefinition_UK1'" java.lang.NullPointerException Thanks a lot and greetings from Germany JB
The ManageEngine ADSelfService Plus service terminated with service-specific error %%-1.
I receive this error message every couple of hours on my server. I'm new to this system, so I'm just wondering if I can get some help.
missing Add Stage button in Approvals
Hello, We are missing the Add Stage button for Approvals. It don't show when we select the Approvals tab. Attached is a screenshot from the admin guide.
custom script not Execute
Hi I write a script to add some value to a pick list on form dynamically. but it does not operate. i try to use dependency example but not successful. software version in 9202. and my script is : $CS.addOptions("WorkOrder_Fields_UDF_CHAR5",["M", "S", "T"]); please help me to correct this. thanks a lot
Create SD admin that does not get ticket
Just looking to create a backdoor admin that does not get tickets. I have already setup as a local account rather than LDAP authenticated but trying to figure out how to prevent tickets from going to that account. It is in the SDAdmin group.
ServiceDesk Plus on Demand - sync users Failed : API100:Operation not allowed. Authorization failed
I have role SDAdmin. What could be reason?
Installed ServiceDesk Plus complete then run serviceDesk Server but not start Login screen.
I installed ServiceDesk Plus which I've just downloaded from ManageEngine ServiceDesk Plus website. After installation is completed,I run ServiceDesk Server but It's shown login screen and still show the waiting screen (attached file). What should I do next ?
Can't update
I'm trying to update Service desk plus, but always fail. My version is 9.2 (9200)... My updates installed What can I do?
Http 500 Status error when trying to edit new support group
Hi, I created a new support group under the Goteborg site called EU BAU Approval, added in some of the associated technicians, saved the group, exited and then added some more technicians in via their technician records and when I went back to the support group to continue editing it, I got the attached Http 500 Status error message. I have deleted the groups about 6 times and recreated it, however after repeating the same steps above, I end up getting the same error. Do you know what could
Migrating ONLY Requests
I am moving my ServiceDesk Plus from a physical windows machine to a virtual Linux machine. The Previous setup was very messy and clumsy and i have clean it up dramatically on the new Linux machine. I want to move over ONLY the Requests. Is this possible?
Dameware and ServiceDesk Plus
Has anyone successfully managed to integrate ServiceDesk Plus with Dameware to remote control assets? I can successfully run the Dameware script from the command line once in the Dameware directory - dwrcc.exe -c: -m:[Computer Name] -a:1 But when run from within ServiceDesk Plus I get the following error: Cannot run program "dwrcc.exe": CreateProcess error=2, The system cannot find the file specified Windows RDP works fine within SD. Using Dameware within ServiceDesk would be really useful for us.
Technician not appearing in "owner" field - new work log
Hi guys, As per the title; we currently have a technician that is no longer appearing in the "owner" drop down list when trying to add a new work log. Interestingly, we can still assign this technician jobs and appears normally everywhere else (i.e. is a registered technician)... except for the new work log list. Hopefully someone can shed some light on this issue. Thanks in advance.
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