Remote Control option not available

Remote Control option not available

Hi,

In ServiceDesk Pro, when I select a workstation in assets and open its details I do not have the remote control tab available.

I am running ServiceDesk Pro and DesktopCentral. Workstations are being updated correctly from DesktopCentral.

Agent and RDP remote control options are turned on in Admin.

What am I missing?

                  New to ADSelfService Plus?