ServiceDesk Plus don't start like a service. The service is EXITED
ServiceDesk Plus don't start like a service. The service is EXITED I do all the installlation, but when I load the service with chkconfig application, the service is loaded, activated but Exited. When I run manually ServiceDesk Plus, work well. But I need run like a service. My SO is CENTOS 7. Q: How I can get running in my service? Regards
Technic cannot see a request
Hello, I have a question about assigning user requests in Helpdesk. We have a small system with 3 technical engineers and we tried to split their work. Now when user write any request for help, all technics are unable to see it. We can assign this request to technic, but when he want to see the request is not able. He receives the message: »Request does not fall under your permitted scope. So you are not authorized to update the same« Can anyone help me what I miss? Which field did this prevention?
Couple Questions on Pass-Through and Form Field Rules
Hi Currently in the process setting up SDP on eval and having some issues setting up Pass-Through and getting 'Field & Form Rules' to work. Using Professional version Pass-Through: Have gone through and filled out the details and then got the download cs script Have run the script on a DC in CMD and getting the below error Error: 80072030 Have google it and from what I have found it cannot find the OU computers that it wants to create the account to even though AD does have it on there. Have tried
No Delete icon in Requester Additional Fields
Hi, we run SDP 9211. I try to delete additional fields in "Requester Additional Fields" and in "Technician Additional Fields", but the only icon in the form is the icon for editing. I have tried in both IE11 and Chrome. Someone who knows whats wrong?
Active Directory Import
Hi, We have setup the Synchronization between our AD and ITSD + and some users are not being added, although they exist in the OU's we have selected for the synch. Are you aware of any fixes or issues for this problem? Regards Andrew 9120 MSSQL
merge request failure after upgrade
Hi, We upgrade our SDP from version 7xxx to 9212 as the path and steps told by ME website. Seems everything works fine but all technicians can not merge request now. We always get below error message in a yellow box on the top of the page: FAILURE :Problem while trying to merge this threaded request with the selected request. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File.
Merge requeste fail
Hi , After upgrade to 9212 from an old version long long ago (as the correct path and steps told by ManageEngine website), we found that all technicians are unable to merge requests. We always get below error message in a yellow box on the top of the page when click merge: FAILURE :Problem while trying to merge this threaded request with the selected request. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created
grant several users access to view department requests
Hello! Can I grant several users (maybe by group membership) access to view department requests? I need grant access to requests of one department to head of this department and to managers of another department. SD+ 8.1 Thanks, Andrew.
Pass Through Authentication Prompting for Credentials
Hi we have installed ServiceDesk Plus 9.2 (Build 9217) and have it configured and can Import users form Active Directory fine. I have been asked to get Pass Through working so users can click on a link emailed to them from ServiceDesk and go straight into the ticket without having to login to SDP. I have followed the guides and the troubleshooting and i have created the account and set the password using the scripts fine. http://kbase.servicedeskplusmsp.com/troubleshooting/2013/06/20/configuring-sso/
Pass Through Authentication Not Working - Help
I have setup SDP 9.2 (9217) and this is working fine and can perform Import form Active Directory fine and Users can login fine. Today i enabled Pass Through as this is a requirement by Management and i have followed all the guides and it sets up OK and creates the computer account using the scripts no problem but does not work. I have rebooted the SDP server multiple times and configured local intranet settings in IE but whenever a user gets an email from SDP which contains a link to a ticket they
ServiceDesk Plus AD import Failed: API102 Error occured
I am testing out the AD import and integration. I am trying to import a single test user and am receive the error API102 error.
Unable to change database from POSTGRESQL to MySQL
I have newly installed the free standard version of the ServiceDeskPlus on windows 7 professional. By default postgresql is the only option available as database. I wish to use mysql for database.I have been referring to the link https://www.manageengine.com/products/service-desk/help/adminguide/introduction/setting_up_database.html#Configuring MY SQL to change my database from POSTGRESQL to MySQL (version 5.7). I am able to configure mySQL using changeDBServer.bat but I cannot connect to the
Up gradation Process from 9.0 Build 9040 to 9.2 Build 9219
Dear Team, I have implemented 9.0 Build 9040 on RHEL 5.4 machine and now i want to upgrade with latest build release 9219. It is possible to upgrade from 9.0 to 9.2 because 9.2 has required minimum RHEL 7.2 and above version OS for deployment? Please share the upgradation steps from 9.0 to 9.2 without OS upgradation.
Sorry an error has occured !
Hi.. I have this message when i try to read a request. I think it's a problem with database. How can I restor it? Thank you for your help!
Error after update to 9218.
Hi everyone! When we open a new incident using a customized state, the data are discarded and are sent to visualization screen with a blank error message. Someone is going through it ?
Service Desk Server in a DMZ
We are trying to setup our Service Desk server in our DMZ area to enable external access. Has anyone else done this? Any suggestions? Can this be done with a read only domain controller?
iOS ServiceDesk Plus app issue
I have the SDP iOS app and cannot view any requests. I get logged into the app and receive an error "Error - Mandatory element 'account' not found". When I press 'OK' and get beyond the error, the 'My Open and Unassigned Requests' tab shows 'No Request Found' and does not update at any time to show my current workload. This is a real problem as I'd have a ton of use when using out in the field. Safari doesn't even load the webapp correctly, and using a different browser I can get connected to the
Is there a "Make ALL Conversations Public" option for SD Plus?
Hello, Our comany has an automated system that's configured as a Technician and auto-completes some specific requests for us - including making notes, attaching output documents, and sending automated e-mails. Among the things it does is send an acknowledgement with important output information to our e-mail when the request is completed, and attaches that e-mail to the request for the requester to view, and then closes the request right after. The issue is that the attachment is private (I read
404 Not Found Error after upgrading to 9218
Hi, I'm getting a 404 Not Found error after upgrading from build 9212 to 9218, whilst I've seen this before it hasn't started working after waiting about 10 minutes or so. Have also tried to downgrade to the previous build but the Uninstall button seems to be grayed out How do I go about either fixing this or downgrading back to 9212? Thanks, John
Cannot remove CI Types that I created
I want to start from scratch yet when I try to delete the CI types I created it won't let me, telling me there are CI items under them, which there are not. If I could have the CLI command or SQL query that would allow me to blow these out of the database that would be helpful. Gif...
E-mail the associated entity owner when all the tasks are completed notification
Were are getting the "E-mail the associated entity owner when all the tasks are completed" notification, on some requests, even when no tasks have been completed.
Email from requester does not show on requester's Self-Service Portal
Hi there, I have an issue and look forward your support. Whenever a requester sends an email to helpdesk@domain.com, our technicians can see the ticket normally. However, from the requester's self service portal, the request does not show on his/her self-service portal. May you please help? Thank you
Time of application fields for the user
Добрый день!Вылез некий баг - после назначения ролей , применение вступает в силу через час, а то и более... Если бы он был связан с синхронизацией с AD, то он был бы объясним. Но все роли раздаются самой системой, система хранит назначение ролей пользователям. Зачем тогда такой большой лаг? Эти роли должны назначаться сразу после перезахода пользователя в систему.
Issue in 9223 Release
Greetings, Since upgrading to 9223 I am having to go back in and re-add "Purchase Order" authority back to the designated users every morning. I have been looking through the system logs and am not seeing any nightly process that is running that may be changing or resetting this feature but it is happening daily. Has anyone else uncovered additional issues within this release? Thank you, Greg
Credential requirements for scanning assets
We are going through some changes in our organization and the Domain Admin account that we were using to scan in SDP has been removed. Our Director wants us to create an account just for SDP to use for scanning our assets. What are the minimum requirements for the credential to be able to pick up all our AD Users and computers and provide the information to SDP?
ManageEngine Servicedesk Plus Issue
Dear Team, We have using ManageEngine Servicedesk Plus 9.2 Build 9223. Professional. We are facing the below issue. 1. Technicians PO approver is changing automatically frequently on daily basis. 2. While scanning through (Hostname,IP address) i am getting 2 asset, If i delete any one of asset it is deleting both the assets. 3. ManageEngine is not synchronizing with AD (Active Directory). I have do manual sync everyday. (Like : New user's and update in AD) 4. PO web page layout needs to be changed
variables in templates
how do I alter the $requestlink variable with the correct web site address?
Data Archiving - Want to except by group but not all groups are listed
I want to archive all requests that are over a certain date, excepting a list of specific support groups. However when I look at "List of Group" when defining criteria, the list of groups presented is very much incomplete. We have about 80 support groups but the pop up list only shows me about 15 of them. This means I'm effectively unable to selectively archive - no other column names suit my purpose. It would be at least a little bit helpful if I could choose Template Name as a field. Anyone
Purchase order Approvers
After updating to the most current version I find the majority of my requestors now have a purchase order approver role. Since we have only user authorized to approve a PO suddenly having all my users now appear in this list is to say nothing less than annoying. The only thing more annoying would be to have to edit each user individually to take away this option. see image below Please tell me this is not the only way
Requester details being reset?
I just noticed something odd with SDP since updating to build 9223. Here is a brief description of what is happening: We have setup our VP's as VIP requesters with the checkbox selected to approve PO's. Today I attempted to create a PO but neither of the VP's were listed. I opened the Requester section under the Admin tab and both had the checkbox for PO Approver unchecked overnight. I have reset it back to checked, but is there a reason this might be happening?? Thanks Jason
Update to 9223 succeeds but leaves SDP unusable
Hello, Just wondering if there is a known issue around updating from Build 9218 to Build 9223, where-by the update works, but the interface becomes unstable. Has anything been reported as yet? If not, I will log a call. We have tried the update three times with the same outcome everytime. Cheers, Ben
Unknown User
Hi, We have some users in with unknown user problem and these users are imported from the AD, I tried to clearing browser cache and cookies and rename the Extracted Folder under SDP-home/application option. But no luck, i have been facing this issue since after the windows updates it seems. Please kindly provide an answer as users are frustrated with this issue. Shamseer
Assets scan site import issue
There seems to be an issue with site not being set after assets scan, both using the script and the agent. The Site value is properly set in the script and manually added to the agent's registry. The xml file being generated does contain the proper site information, so it is probably an xml import based issue. I am aataching server logs, script and inercepted xml file. Hope I can finally get some help with it as I've been battling with this issue since march. Am I the only one? Thank you in advance,
Script to "Add New Request"
Hello everyone, I am brand new to scripting in general and am struggling quite a bit with creating a new request based on another request being submitted within Service Desk Plus. I have a New Hire Request template setup and have a few check boxes for hardware items. I've setup a Field and Form Rule for when the "Laptop" checkbox is checked to execute a script. I would like this script to create a new request based on another template. I am at an utter loss on how to create the script to fulfill
I am New to Service desk plus want to restore my old backup file
Want to restore technicians requesters and my settings back . Please help how to restore . My Version : 9.2 Build 9223 My Old Version is 9018 Is this Posible
Preventive Maintenance Tasks
Hi, I was wondering if anyone has come across a problem in Preventive Maintenance Tasks where the "Priority" field is blank and when the Task is created it doesn't pick up the Priority you want (and therefore the SLA) ? We've created an incident template we want to use for our Preventive Maintenance Tasks, Added a Priority for this and it appears fine there, but when viewed and created the Priority is incorrect when the Preventive Maintenance Task is created. Do only Task Templates work correctly
Change Template - On Field Change rule not working
Running Ver: 9221 Under Changes Module, 'Field and Form Rules', 'On Field Change' I set the settings as shown in the attachment and when creating a new change and it doesn't work. (Needed condition is item = xxx) I have tried many other settings in the custom script, with the defaults suggested by the program so that is not the issue. Script = $CS.setValue("TITLE","Software Update: Adobe Flash"); Let me know if there is a way to fix.
Change Management - Custom Triggers
Hi All, I am currently attempting to implement a custom trigger on Change Management to invoke a powershell script to send data externally when a change is created, and when it's workflow progresses. I have managed to get the RFC approvals down fine, however the "Edit" action does not seem to trigger as the workflow progresses. Is this by design, a bug, or am I missing something? My trigger is as follows: Change Custom trigger: - Execute when change is created and edited - Criteria is any Change
After Upgrade to 9218: SDP Notification: ERROR : Mail fetching process stopped
Hello Together, After Upgrading from 9215 to 9218, the mail fetching isn't work. Following error message: Product Name : ManageEngine ServiceDesk Plus Build No. : 9218 System Error Notification An error occured while processing email with subjectOfMail : test messageid : . Mail Fetching process of ServiceDesk Plus was stopped. Please delete the mail from mail server and restart mail fetching process. Can anyone help me? BR, Rico
Asset Scan Audit Behavior?
With SDP, is there no option available to Automatically remove an asset that is not scanned in X number of days? I have things appearing in the asset list that was retired long ago and are still using up an asset license. Why are these not removed after not being detected on the network or at least being move to in storage to free a license? This should be a feature in the asset scanning instead of having to spend more $ on the Asset Explorer software. Thanks Jason
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