Pass Through Authentication Prompting for Credentials
Hi we have installed ServiceDesk Plus 9.2 (Build 9217) and have it configured and can Import users form Active Directory fine.
I have been asked to get Pass Through working so users can click on a link emailed to them from ServiceDesk and go straight into the ticket without having to login to SDP.
I have followed the guides and the troubleshooting and i have created the account and set the password using the scripts fine.
After doing this and rebooting any user gets prompted to enter the login details to go into SDP. It does not pass through.
Can anyone offer advice on what to try next?