Key Points:
The operation name "ADD_REQUEST" should be sent as a "POST attribute" with key "OPERATION_NAME".
The technician key should be sent as a "POST attribute" with key "TECHNICIAN_KEY".
Input is an XML string sent as a "POST attribute" with key "INPUT_DATA".
Input - Format 1 for Service Request:
<Operation>
<Details>
<parameter>
<name>requesttemplate</name>
<value>Request a CRM account</value>
</parameter>
<parameter>
<name>technician</name>
<value>Howard Stern</value>
</parameter>
<parameter>
<name>level</name>
<value>Tier 3</value>
</parameter>
<resources>
<resource>
<title>System Requirements</title>
<parameter>
<name>Choose the desktop model</name>
<value>Dell</value>
</parameter>
<parameter>
<name>Choose the devices required</name>
<value>iPhone</value>
<value>Blackberry</value>
</parameter>
</resource>
<resource>
<title>Additional Requirements</title>
<parameter>
<name>Choose the additional hardware required</name>
<value>Optical Mouse</value>
</parameter>
</resource>
</resources>
<parameter>
<name>editor</name>
<value>administrator</value>
</parameter>
<parameter>
<name>serviceapprovers</name>
<value>administrator</value>
<value>guest</value>
</parameter>
<!--Common Additional Field-->
<parameter>
<name>Employee ID</name>
<value>0217</value>
</parameter>
<!--Service Category Specific Additional Field --!>
<parameter>
<name>RAM Size</name>
<value>8 GB</value>
</parameter>
</Details>
</Operation>