iOS ServiceDesk Plus app issue

I have the SDP iOS app and cannot view any requests. I get logged into the app and receive an error "Error - Mandatory element 'account' not found". When I press 'OK' and get beyond the error, the 'My Open and Unassigned Requests' tab shows 'No Request Found' and does not update at any time to show my current workload.

This is a real problem as I'd have a ton of use when using out in the field. Safari doesn't even load the webapp correctly, and using a different browser I can get connected to the webapp, but it is cumbersome to use on a smartphone. The iOS app would be ideal, but is proving 100% broken at this point.

Any help is appreciated.