Technician Groups
Can't seem to delete these, any ideas? Get a module in use error, yet there are no calls assigned or open?
Assigning assets to more than one user
We have a need to assign assets to more than one user as we have a lot roles are shared between 2 people. Only one is on site at any particulare time but we need to be able to have users logging calls based on username and asset. I can't seem to find any way to achieve this. Am I missing something obvious?
No replies in history request from CC users without accounts
Hello everyone! We've got problem with replies that we don't see in request history. When emails are sending by requester or technician there's no problem, but when replies are sent by the users, who were added to CC by requester and who didn't have accounts in our system - we don't see any respond from them. Is there any option in system to catch messages from them and add to history request? Compilation version: 9326 Kind regards, Mike Lucas
Issue on servicedesk plus
Additional details of the Database used: MYSQL 2008
Service Desk crashes after upgrade to 9.2 komp.9202
Hi, does anybody experiens problems with SD+ after upgrade? System crshes every few minutes... What I have found in Win App event viewer is error related to Java ... see below. Java update didn't help at all ... Is there anybody who can help ... ? Thanks Bartek Faulting application name: java.exe, version: 7.0.550.13, time stamp: 0x5327b4dc Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24 Exception code: 0xc0000374 Fault offset: 0x00000000000c4102 Faulting process
SD Windows Agent
Sorry for the cross post. I've realized I asked this question in the wrong forum. Also, I've edited the question and I hope the question makes a little more sense. We have recently intergraded DC with SDP. All our workstations have the DC Agent installed and now realizing that there is also a Windows Agent for SDP. I can't seem to find much information regarding what this is for, and if we need to install this agent on our workstations as well as the DC agent. Thanks!
OnBehalfOf User Name does not exist, please enter a valid User Name.
The title is the error we're getting after turning on the OnBehalfOf field in ME. The only two SQL cmds we ran was to turn the field to true and set the Show OBO users to All. The users are populating in the field/we can select them from the list. Not sure why we're getting the error though. Any help would be appreciated. -D
Printing requests and worklog
Hi, When printing requests containing text in the description field in the worklog we have noticed that the text gets cut off if it contains too many characters. Tested in SDP 9335 and SDP 9406 with IE11 and Google Chrome. Please see attachments for an example. Regards, Alexander Nordin Region Halland
Tracking of Service Catalog and Incident template changes
Someone in our environment had removed custom fields within a incident template, and the information within that field was lost for all existing tickets. We are looking to see if there is a method to see who made that change on that template? Also, is the information truly gone, or can I get it back if I add that field back into the template? If a logging feature is not available, and there is no way to secure templates from being editing by elevated admins, can you add this to your roadmap? Thanks,
Passthrough authentication not working with a server alias
I've recently enabled passthrough authentication on our SDP instance (9.3 build 9300) and whilst passthrough authentication works fine when I browse direct to the server name, when we use the DNS alias for the server (a *much* friendlier and easier to use name) I either get a pop-up asking for my username and password or get redirected to the logon page. Is there somewhere in the configuration that I can specify a URL alias so that passthrough authentication will work using this URL?
Custom Trigger executing only once and workaround
I’ve installed on my laptop with Windows 10 PRO v1709 build 16299.371 the latest ServiceDeskPlus v9.4 build 9406, without any parametrization. On this scenario I want to run a script for every request created and for every state change on all requests. For this trigger, there is a single & simple BAT script copying the received JSON file to another directory (C:\ProgramData\TICKETS) and writting a log entry on C:\ProgramData\LOGS. @ECHO OFF SETLOCAL ENABLEEXTENSIONS :: script global variables SET
How can I link two changes?
Hi, My Business change(RFC) is divided into some technical changes. How can i link them, when i want to create technical RFCs? Regards Hamid
Manage Engine Service Desk Plus Zoho Reports Integration - Sync Failing
We have an on-prem installation of Service Desk Plus, however the Zoho reports integration has stopped syncing. The status says failed and it will not allow us to edit any of the details or run a resync. Attached is the support file created from the service desk.
REST API Documentation broken for CMDB operations
Hi, ServiceDesk Plus 9.4 build 9408, with PostgreSQL 9.2.4 REST API Documentation for some CMDB operations: "Add CI", "Get CI Details using criteria", and "Update CI" can't be tried. When you press the "Try now" button the response body is always like this: Regards, Pedro
Servicedesk hangs at "Application layer started..."
I am trying to install ServiceDesk Plus 8.2 on Windows Server 2008 R2 together with SQL Server 2008 R2, but when start the ServiceDesk server it hangs at "Application layer started..........................." I have tried to reinstall the ServiceDesk, but it's still hanging. What can I do? Can anybody help me? Could not find C:\ManageEngine\ServiceDesk\bin\jndi.properties
Problema con los campos obligatorios
Buenas Tardes Una vez mas necesito su ayuda. Como saben las plantillas de incidencia traen el campo 'Sitio' como predeterminado. Nosotros por nuestra organizacion tenemos una regla de campo y formulario creada en cada una de nuestras plantilla poniendo al campo 'Sitio' como obligatorio de forma tal q la incidencia no se pueda llenar mientras que ese campo no este lleno. Esta regla funciono perfectamente hasta hace unos dias. La volvi a configurar pero no se aplica a la hora de enviar los fomularios
Custom status in 'Open Requests' view?
I've created a custom ticket status and classified it as an 'in progress' status, but it doesn't show under the default view filter Open Requests. Is there any way to adjust it so it does?
Email Commands not working
Hi all - So we have set the @@@ and @ as email command parsers that help create automatic tickets. It was working until we upgraded to ServiceDesk Plus and now it no longer recognizes the parameter REQUESTEREMAIL. You will notice that even though the ticket contains the parameter information the "requester name" is not set automatically to the email command. Any help would be sincerely appreciated. Sample screenshots attached below. Thanks. Shashi
Servicedesk plus incorrect e-mail Address
in a ticket, requester has mentioned incorrect e-mail address in "e-mail IDs to notify field" As a result ticket gets reopened as soon as ticket is closed due to delivery failure message from mail server due to incorrect e-mail ID, what can we do, unable to edit this information. We are using 9.3 Build 9311 Standard
Issue with Scribble Pad saving 9404
We just upgraded to version 9404, and when opening the scribblepad, then closing it, it comes up with an Internal Error popup. The Server logs show a few common things, most of it is like this: [20:16:59:954]|[05-10-2018]|[com.manageengine.sdpod.v3api.message.EntityMessages]|[SEVERE]|[169]: Unknown Error in v3 api| java.lang.NullPointerException Followed by a long string of Java error outputs.
Issue with "Scribble Pad"
Hi, When I close the "Scribble Pad" window, I get an "Internal error" error message. Log file with exception is attached. SD 9.4 build 9407 update: SD running in HTTPS mode
SDP and DC integration issue
Hi. We use SDP build 9402 and DC build 10.0.189 SDP started with http protocol and port 80 (see Capture-TrayIconInfo.xml.PNG attachment), but we set redirect to https protocol and 443 port (see Capture-server.xml.PNG) It's work fine. When user typed http://hostname in browser, it redirected to https://hostname Integration DC with SDP work fine. (see Capture-DC-to-SDP.PNG, where we set SDP hostname, https protocol and port 443). Integration SDP with DC work fine last time with https protocol and port
SDP upgrade
Hi Team, We would like to upgrade our SDP from Version: 9.2 Build 9227 to latest version How many SP we need to upgrade & Kindly share the downloaded package URL.
NIOProtocol Ciphers
Hello, I am attempting to harden our site and am running into an issue with ciphers when using the NIOProtocol for the notification bell, shared colab etc. It seems whenever I add ciphers to the server.xml the site won't load. Are ciphers supported in the NIO config? If so, which ciphers can I use? SDP 9406 MSSQL working config. <!--NIO Port Configuration--> <Connector SSLEnabled="true" clientAuth="false" connectionTimeout="20000" keystoreFile="conf/sdptest.pfx" keystorePass="certpass" keystoreType="pkcs12"
Unable to add screenshots and attachments to request
Hello, Recently we had to move our database over to a new hard drive on the DB server. Since then the users haven't been able to add screenshots to Description/Note fields or attachments to a call. Is there a config file somewhere that needs to be redirected to the new DB location? Many thanks, Lisa SQL DB
Remove option with field and form rules
Hi, I'm trying to hide a specific support group for all requesters and technicians except for a few that has a certain role assigned to them by using field and form rules. I want this script to execute when the form loads: $CS.removeOptions("GROUP",["TJÄNST - Klient (Deployment) - IT"]); But it doesn't work on form load, it only works if i set it up on a field change. What am i doing wrong? Regards, Alexander Nordin
Clients and templates
Dear. I have a problem with the permissions to see the templates with the clients.
I need to know if there is a possibility that some clients can see only some templates and other clients can see other different templates
Example: I as an administrator can see the 6 templates that I created.
group 1 should see only the templates No. 1, 2 and 3
group 2 should see only templates No. 4, 5 and 6
I apologize for my English. I'm using google translator
I cannot fetch emails from exchange mailbox
I cannot fetch emails from exchange mailbox. I get this error below FAILURE :E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate. Am using Excghange 2013 SQL 2014 My Service desk is version 9.4 Build 9402
Login page shows administrator default credentials everytime
Every time the login page shows administrator login details, even after clicking do don’t show it displays after refresh.
Managing different versions of the same Software
Hi, Im trying to get SDP to manage some software, we have a number of versions of the same software installed across the estate. The software licensing is per mailbox so I have created a license for the latest version and the completed the downgrade product to be the next version down, but with a license set as individual I will have to add 1000 individual licenses which isn't going to work. So I tried to create a Suite and added the two versions of the product in there, this seem to work and showed
Problem with notifications
Hi, We have a problem where some notification emails doesn't get sent from SDP and logged in the request conversation. The notifications are working 99% of the time, but everyday a couple of notficiation emails doesn't get sent. We have made exceptions in our AV and the mail settings are the same as in our Outlook client. SDP 9335 and MSSQL. Checking the logs at the exact time of the error i find this: [13:01:09:384]|[04-19-2018]|[com.adventnet.servicedesk.utils.WorkOrderUtil]|[SEVERE]|[176022]|:
Cannot Open Pending Tasks in Dashboard
Hello, it appears that we are unable to open any technician's "Pending Tasks" from the dashboard menu. We've tried on both Google Chrome and IE with no luck. It either throws us the attached error message or sends us to a blank page. We are on build 9405 using a MSSQL database. I'm not seeing anything in the log so I'm not sure that would be much help, but please let me know if I can provide additional information. Thank you!
Invalid object name "ServiceReaq_301"
Hello, We have some problems with our ServiceDesk Plus installation. When I try to delete any asset I get the error below: ServiceDesk Plus version: 9.4 Build 9406 The database is on MS SQL Server 2008 R2 Any ideeas? Thank you.
ServiceDesk won't open after Login
Hi, After upgrade to 9406 the service desk wont work. I can connect to server, i can login but after the login the server stop respond. The only warning that i get from Chrome DevTools is: thirdparty.js?9406:4 Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. Any one with this problem?
Problem restoring database to new server - Application will not start
Hi, I'm trying to migrate our ServiceDesk Plus from Windows Server 2003 to a new server running 2012 R2. I have installed the same version of ServiceDesk on both servers, taken a backup from the old server and copied it to the new one. I have then run the restoredata from an elevated command prompt. The restore looks to have completed successfully however the servicedesk application will not launch following the restore. It hangs on "Application Layer Started". I have tried using the Run command
If-Else Not working
Hello, I'm having a problem with my script. Here is what I'm trying to do: 1. Copy a response to a resource field to the description when the ticket is submitted 2. If the requester entered information in the description, I want it to appear under a section called "user comments" in the new description 3. If the requester left the description blank, I only want the resource field copied to the new description (no "user comments") 4. I only want information copied once when the ticket is submitted
Service desk mailbox not fetching emails
Dear All, We are using manage engine service desk plus version 9.2,Recently we migrated from exchange server 2010 to 2013,we want to move thew service desk mailbox to exchange 2013 ,i am able to telnet from service desk server to exchange server on port 143 and i am able to even send email through telnet from service desk server. but the service desk mailbox is not fetching emails from the exchange 2013 mailbox,what could be the cause? Regards
[Rendering Exception] in select list
After upgrading to build 9400 I found [Rendering Exception] in the select list as per attached snapshot
Problem with encoding
Hi all. The problem is as follows. When creating a new task (only tasks, everything is OK in the applications), the subject of the letter does not recognize the Cyrillic and special sympholes type "() _- * / etc." which is taken from the variable '$ TaskTitel' and the text written in the subject template is passed to normal. The variable $ TaskTitel in the body of the message passes the values in normal form, rather than the UTF-8 codes. This error occurred after the update 9403
RESTORE FAILS build 9200
Please Help trying to restore BACKUP, Had posgresql,I made a backup , then changed DB to my SQL express 2012, now i cannot restore, i found similiar post and the guy somehow fixed this issue with an upload of some kind of JAR file SEE LINK: https://forums.manageengine.com/topic/remote-mssql-restore-of-build-9000-fails c:\ManageEngine\ServiceDesk\bin>restoreData.bat ********************************************************************************* Restore DB Setup Wizard *********************************************************************************
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