Someone in our environment had removed custom fields within a incident template, and the information within that field was lost for all existing tickets. We are looking to see if there is a method to see who made that change on that template? Also, is the information truly gone, or can I get it back if I add that field back into the template?
If a logging feature is not available, and there is no way to secure templates from being editing by elevated admins, can you add this to your roadmap?
Thanks,
Dave