Cannot Open Pending Tasks in Dashboard
Hello, it appears that we are unable to open any technician's "Pending Tasks" from the dashboard menu. We've tried on both Google Chrome and IE with no luck. It either throws us the attached error message or sends us to a blank page. We are on build 9405 using a MSSQL database. I'm not seeing anything in the log so I'm not sure that would be much help, but please let me know if I can provide additional information. Thank you!
Invalid object name "ServiceReaq_301"
Hello, We have some problems with our ServiceDesk Plus installation. When I try to delete any asset I get the error below: ServiceDesk Plus version: 9.4 Build 9406 The database is on MS SQL Server 2008 R2 Any ideeas? Thank you.
ServiceDesk won't open after Login
Hi, After upgrade to 9406 the service desk wont work. I can connect to server, i can login but after the login the server stop respond. The only warning that i get from Chrome DevTools is: thirdparty.js?9406:4 Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. Any one with this problem?
Problem restoring database to new server - Application will not start
Hi, I'm trying to migrate our ServiceDesk Plus from Windows Server 2003 to a new server running 2012 R2. I have installed the same version of ServiceDesk on both servers, taken a backup from the old server and copied it to the new one. I have then run the restoredata from an elevated command prompt. The restore looks to have completed successfully however the servicedesk application will not launch following the restore. It hangs on "Application Layer Started". I have tried using the Run command
If-Else Not working
Hello, I'm having a problem with my script. Here is what I'm trying to do: 1. Copy a response to a resource field to the description when the ticket is submitted 2. If the requester entered information in the description, I want it to appear under a section called "user comments" in the new description 3. If the requester left the description blank, I only want the resource field copied to the new description (no "user comments") 4. I only want information copied once when the ticket is submitted
Service desk mailbox not fetching emails
Dear All, We are using manage engine service desk plus version 9.2,Recently we migrated from exchange server 2010 to 2013,we want to move thew service desk mailbox to exchange 2013 ,i am able to telnet from service desk server to exchange server on port 143 and i am able to even send email through telnet from service desk server. but the service desk mailbox is not fetching emails from the exchange 2013 mailbox,what could be the cause? Regards
[Rendering Exception] in select list
After upgrading to build 9400 I found [Rendering Exception] in the select list as per attached snapshot
Problem with encoding
Hi all. The problem is as follows. When creating a new task (only tasks, everything is OK in the applications), the subject of the letter does not recognize the Cyrillic and special sympholes type "() _- * / etc." which is taken from the variable '$ TaskTitel' and the text written in the subject template is passed to normal. The variable $ TaskTitel in the body of the message passes the values in normal form, rather than the UTF-8 codes. This error occurred after the update 9403
RESTORE FAILS build 9200
Please Help trying to restore BACKUP, Had posgresql,I made a backup , then changed DB to my SQL express 2012, now i cannot restore, i found similiar post and the guy somehow fixed this issue with an upload of some kind of JAR file SEE LINK: https://forums.manageengine.com/topic/remote-mssql-restore-of-build-9000-fails c:\ManageEngine\ServiceDesk\bin>restoreData.bat ********************************************************************************* Restore DB Setup Wizard *********************************************************************************
Loss of Translations after upgrade
We upgraded to 9311 last week and have noticed that all our translations that we've configured have not been applied. We've restarted the service and still have the same issue. We can see the list of translations we've made under the Admin tab. SD 9311 Enterprise MS SQL ------------------------- Ottawa - Canada
Export Configurations - ServiceDesk Plus
Hi, it's possible to export ONLY the configurations from ServiceDesk Plus 9334 and import it into a new server with the latest version 9405. (we don't need data, just the configurations)? Thanks
Replying to a ticket using reply template not working
Morning, We just upgraded to SDP 9404, and we are having issues using the reply template. within the ticket we hit reply, and select one of the reply templates but then get the following error: 'You are not authorized to view this page' can you let me know what to check? I have recreated the template and still not working. attached is a screenshot of the error and the role permissions of the tech thanks, Shane
Java issue after upgrading to 9402
Is anyone else running into Java issues after upgrading to 9402? We have a daily problem where Java will take up 80%-90% of the server's CPU and over 1.2GB of memory. This will lead to SDP becoming unresponsive. If we restart the SDP service, Java will go down to around 500MB and SDP will be fine for the rest of the day. If not, it will eventually become responsive again, but the issue will keep occurring multiple times a day. I've already contact support (#8187972), but their response is that we
Resolution/Reply template "You are not authorized to view this page" after update to 9404
Technicians are now getting this error when trying to use resolution and reply templates after I updated from 9400 to 9404 last night. Giving them SDAdmin right fixes the problem, but this is not a permanent solution. Any help would be greatly appreciated.
Custom Script
Upon form submission we need to launch another internal web page for the user to complete a second form that resides outside of SDP. We were given the script below, but it launches two tabs every time instead of one. I changed from this script to a PS script that does it completely different, and it also launches two times. Any ideas where I can check in the system to see why it opens twice? I changed the site in the script to google.com so it made sense. Then
Request timespent reports do not generate any report
Hi I tried to extract request timespent reports that available in the list. However, report is not generated and the error message is as per below. I'm using SDP v9241 and MSSQL. Please advise. Thank you. No data available to generate the report...
Python script - create multiple requests from parent request
Hello, hoping someone could help me. I'm using the script https://resources.manageengine.com/resources/resource/python-script-to-trigger-the-creation-of-new-request-based-on-field-resource-values-in-parent-request to generate child requests using a custom menu action. It's working well, but I need to be able create a second and third request, all adding the notes to the parent request. I've basically just copied the first json creation and json recall code with new variables to ensure it doesn't
Issues migrating from Windows to Linux
I'm having trouble migrating a standard SDP installation from Windows to Linux. I followed the procedure described in the page http://www.zohocorp.com.cn/manageengine/products/service-desk-msp/faq-general-modules.html#moving4 but when trying to restore the database the script is locked indefinitely and does not finish the restore. the restore log is attached, I noticed that there was some kind of error in the process. Windows Server 2008 R2 amd64 Ubuntu 16.04.4 LTS amd64 SDP build 9403 Postgresql
Bold text in Solutions
Hi, Text formatted as bold does not show correctly after saving and viewing an article in the Solutions module. Please see attached screenshots. SDP 9335 MSSQL. Tested in IE11 and Chrome. Regards, Alexander Nordin Region Halland
External action implementation class issue
Hi, In my own implementation class, which extend from the "DefaultActionInterface", I have the "ExecutorData" object is a parameter. This object have 4 methods: getAdditionalProps(), getDataJSON(), getDiffJSON() and getHtmlDataJson(). When I invoking the method getAdditionalProps(), I get this result {ENTITY_JSON={}, MENUNAME=MenuActionName, executorClass=com.servicedeskplus.integration.MyIntegration, MENUID=301, EXECUTORTYPE=class, HTML_LOAD=my.html, HANDSHAKE_KEY=XXXX, USERID=4} When I invoking
Upgrade from 9335 to 9400 - restore MYSQL to PGSQL issue
Hi, I hope you can help me. I´ve opened already a ticket via support@servicedeskplus.com but I don´t get any feedback since one week. This is my issue which I send to the support team: -------------------email message begin----------------- Hello Support-Team, our productive ServiceDesk Plus is on version 9.1 Build 9121. I´ve cloned the virtual machine to do some test to upgrade to the latest version 9401. I´ve updated successfully our ServiceDesk Plus to version 9335 with an MYSQL DB on the cloned
Custom Schedule Timing is Moving
Hi, It seems like the custom schedule jobs are continuously moving. Sample attached is for an automated closing script. Originally set to run at 10PM each day. It is now running at 11PM. These are time sensitive jobs and should be followed correctly. Please advise.
Servicedesk portal is not working on Mac pc
Hello we have SDP 9334 and mac pc (HighSierra OS) when i try to open SDP after NTLM login i see only blank page on this adress http://servicedesk/HomePage.do?SkipNV2Filter=true.
need to edit log on to list
Hi, i need to remove the log on to list for the login, can any one please help me.
Uninstall SDP on Ubuntu 16.04
Hi, I hope someone can help as I'm going around in circles. We currently have SDP installed on a windows machine 9.3 build 9335 running on MySQL. We are planning on Migrating to a new server, Ubuntu Server 16.04 Linux. I've installed the latest version the Linux server which all works. I then tried to change the database to MySQL but found out it is not supported anymore. Next step was to upgrade the Windows server to get the builds inline. 9335 is the highest we can do due to not supporting MySQL.
New Installation on Linux Missing MySQL option in CHangeDBServer
Hi, I've been running SDP for awhile and now want to move it to another server. the server in question is Unbuntu Server (Linux), currently running under windows on MySQL. The installation has worked fine so far and I run SDP as it stands, the issue is when I run "sudo sh changeDBServer.sh" the windows pops up but only offers me PostgresSQL Server SQL Server No MySQL. On the windows server it offers me MySQL fine. The Linux server is running MYSQL fine as I have other databases running on it. Firewall
Mail Fetching Stopped
Hi Guys, Our Service Desk Plus MSP just out of the blue stopped fetching emails, its been a few days now and i have done everything i could: Updated the server (windows Updates pending) Restarted Win Server Restarted SD Tool I can login to the mailbox on office 365 (exchange) but the SD+ wont pull any mails... but nothing ... Print Screen http://prntscr.com/imkhfa Thanks
HowTo SSL Certificate
Hello, I had a working SDP. Unfortunatly my SSL certificate is not anymore configured. When I try to use the way, which is in the manual, I can´t find the Server.xml anymore. The folder "[ServiceDesk Plus MSP Home]\server\" is empty. Where can I find an updated manual? Or is this a Bug in my Installation? Thanks in Regard Frank Schieferdecker
Python script to populate request details in associated tasks issue
I found the following script in the resources area: https://resources.manageengine.com/resources/resource/python-populate-request-details-in-task-title-and-task-description I have followed the steps outlined on that page but my task titles and descriptions are not updating at all. I looked at the system log and I find this error when I try to run the script: JobExecutionFailure: jobId:150967; ErrorMessage: java.util.concurrent.ExecutionException: java.io.IOException: Cannot run program "python" (in
Requester search not working
Hi, I am trying out SDP 9335 and noticed that the search function for requests does not work at all for the requesters if the language is set to swedish (please see attachments). When set to english, the search works, but you are only able to search for request ID:s. Is there a fix for this? Regards, Alexander Nordin
Problem saving change templates
Hi, After recently upgrading from 9327 to 9335 we can't save any changes made to change templates. I noticed that this was fixed in 9402 but I want to avoid going through an upgrade again as this is quite a process within our organization. I do need to be able to save changes to templates though, so is there a workaround i can use instead of upgrading to 9402? Regards, Alexander Nordin Region Halland SDP 9335 MSSQL
Big problem after 9401 upgrade
We upgraded to 9401 february 15th. After that we have big problem with SDP become unresponsive and I must restart service. This happen 1-2 times per day. Database: MS SQL 2014.
Error during delete workstation that not scanned successfully
Hi, When I wanna to delete workstation that not scanned successfully Parameter Error: Value '0' passwed for parameter 'wsType' is not in the allowed list / format
Error: No ManagedConnections available within configured blocking timeout ( 30000 [ms] )
Hi, We get the following problem since we upgraded to version 9321: [SYSERR]|[INFO]|[139]|: org.jboss.util.NestedSQLException: No ManagedConnections available within configured blocking timeout ( 30000 [ms] ); - nested throwable: (javax.resource.ResourceException: No ManagedConnections available within configured blocking timeout ( 30000 [ms] ))| This happens when we arrive in the morning to work, and we must restart the application on the server. We have the next architecture: @Database Name = Microsoft
Contract - Additional Fields when editing are not keeping information
ServiceDesk version: 9.3 Build 9326 Professional Module: Contracts Issue:Contract - Additional Fields when editing are not keeping information We added few additional custom fields related to quality aspect to contracts. Unfortunately when somebody is trying to edit it some of fields (Not all but some) are going to "-". So our quality department must to do screenshot of details before edit and then put those information once again after edit. This is big buf for us, we hope you will give it high
Business rules criteria for service requests
It is possible to use common additional fields as criteria in the business rules for incidents, so why is this not possible in the business rules for service requests? Is there any workaround for this? Can we have a custom trigger that offers the same functionality?
Merge requests and email notification when closed
I have 3 tickets from 3 different users, when I merge them into 1 and close it only the primary user is noticed the ticket is closed, how do I change it so when X # of tickets are merged into 1 and closed ALL ticket owners receive email notification it was closed
Update on SD-69474
Hello, Is it possible to get an update on this issue and if there's a location I can check the status? Thanks Warren
SQL Database: Approval ID auto incremental
I am trying to manually insert approval records into the database, but I cannot figure out how to retrieve next approval ID for ApprovalDetails table (same applies to Approval_StageID). I tried following logic to get biggest number and add 1, but this doesn't work. If I will add several approvals directly inserting data to database, and then try to add through UI, it complains that this key already exists in the database. So looks like ID is getting stored somewhere, but I cannot find out where.
How many new tickets per queue / day
Hi! i have 4 lines like this, First-line, Second-line , Second-Planned-Line, Third-line All tickets sent by mail are created in firstline and then moved to other lines after that, and tickets by phone can be created in the other lines directly. And i want to know how many new tickets every line got this day. And that means that they can have been created yesterday, but moved to a new line today, so new for the line but not by createdtime stamp. So i want to now alla new och moved tickets on every
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