I’ve installed on my laptop with Windows 10 PRO v1709 build 16299.371 the latest ServiceDeskPlus  v9.4 build 9406, without any parametrization. On this scenario I want to run a script for every request created and for every state change on all requests.

For this trigger, there is a single & simple BAT script copying the received JSON file to another directory (C:\ProgramData\TICKETS) and writting a log entry on C:\ProgramData\LOGS. 

1. @ECHO OFF
   SETLOCAL ENABLEEXTENSIONS
2. :: script global variables
   SET me=%~n0
   SET log=%ALLUSERSPROFILE%\LOGS\%me%.txt
   SET src=%~dpfn1
3. :: The "main" logic of the script
   if exist "%src%" (
    CALL :tee %DATE% %TIME% %me%: ticket processed - %src%
    SET MSG=JSON file copied
    SET RES=success
   ) else (
    CALL :tee %DATE% %TIME% %me%: missing file - %src%
    SET MSG=Missing JSON file
    SET RES=failed
   )
   COPY "%src%" "%ALLUSERSPROFILE%\TICKETS" >>"%log%"
   ECHO {'message':'%MSG%','result':'%RES%'}
4. :: force execution to quit at the end of the "main" logic
   EXIT /B %ERRORLEVEL%
5. :: a function to write to a log file
   :tee
   ECHO %* >> "%log%"
   EXIT /B 0