[SOLVED] AD import - will not import/overwrite existing users with no Login Name
Hello, Some months ago, I set up an AD import on a test installation of SDP. This was back on version 9 or 10. I had no real trouble and the import worked well. I have tried to set up the same AD import on our live system today, running version 11, but I have a problem. The import is only partially successful. It depends on the status of the "Login name" field from the User. All existing users have been created automatically by e-mail ticket import, or manually by technicians. In most cases it is
Subquery Reports Not Working in 11002
Good afternoon, it appears that query reports that include subqueries no longer work in Build 11002. It throws an error message about the additional SELECT statement. This worked in previous builds. Here's an example: Please let me know if you need more info. Thanks!
Exception in thread "main" java.net.SocketException: Connection reset
Hello all, thank you for reply in advance we recently upgraded our ssl certificate to TLS supported version, ever since certificate changed in exchange server 2016 no we are reeving an error FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox I have tried POPs,IMPAS, also upgraded the manage engine to latest patch. tried EWS also but no luck . here is the screenshot. I have tried the telnet to exchange
Contracts Module Problem
a few contracts sent notification email twice every day(the reminder notification was set 90, 60, 30 days before), and I create two sample contracts in application 1.Contract Name: test Contract ID: test-0001 Active period: 2019.10.18-2019.10.22 Reminder Notification: 3 days and 1 day before(still don't receive any notification email for this contract) 2.Contract Name: test2 Contract ID: test-0002 Active period: 2019.10.21-2019.10.26 Reminder Notification: 3 days and 1 day before
Duplicating Servicedesk (and / or applying patches)
Hi everyone, I need some testing enviroment for applying patch from support. I have created new windows server with the same settings like original system and installed there SD+ the same way. After that I have removed the directory with SD+ and replaced it with the directory from original system. Util this everything is working fine. I have working copy of original SD+ in the testing enviroment. The question is: Is there anything that I need to take care of? Some setting or? When I try to apply
Problem upgrading free license edition of servicedesk plus 10
Dear Sir, I have the free license edition for our small company running, we want to upgrade from version 10.0 Build 10010 to latest version through the migration sequence but we are getting the error attached in this email. Attached also the logs folder zipped could you check and tell me whats the problem. Best Regards
(SD-79749) Adding new spam filter criteria
Hello everyone! I hope your day finds you well. I'm having an issue with the spam filter. When I attempt to add new criteria to the spam list it will not save. For example: I define a rule -> sender -> begins with -> stacy But when I click save the window remains and I'm never able to add the new filter to the list. However, if I EDIT a current criteria (sender -> is) I can click save and the window will go away and then I'm allowed to save the new filter. I've used IE and Chrome and the behavior
requester cannot see own requests
Hi all . i have a very strange problem with service desk. one of the requesters cant see his own requests . when he is logging in with his user and password, there is no any list of his requests ( please check attached image ) . also, its not possible to drop down list , "My Closed Requests" is like a static image. user tried to enter with his user an password from different computers but problem was the same. i tried to change user's department, show only his own requests....requests of department,
[SD-82235] Cannot View All Changes When Associating From Project
It seems that we cannot view all changes when trying to associate a change to a project from the project module. Under Associations > Associate Existing Changes, when we change the filter to "All Changes" it just shows the Open Changes and doesn't update the list. This behavior exists both in Chrome and IE. We use MSSQL and are on Build 10508. Thanks!
Description Issue - Format
There are times that the left side of the description is cut off and does not display properly. Does anyone know the reason for this?
[SD-83038] Live Chat and Live Chat Integration
I was wondering how many other ServiceDesk customers were making use of the Live Chat functionality, and what their takes on it are. Do you believe that it has helped to provide better service to your customers? Have you run into any issues or concerns with it? Also, looking at integrating the Live Chat within another site, it seemed to work mostly the way that I expected it to with one exception - the user had to already be logged into ServiceDesk in order for the Live Chat embed to function.
[SD-70781] Email attachments
Hi there, can anyone advise on this, when we save an email and then attach it to a call it just adds the content to the message instead of actually adding it as an actual attachment, has it always worked like this and or is the latest version any different, we are on 9409.
Enable Local authentication
I disabled local authentication and now I can't login as administrator and any of my technicians not granted with SDAdmin rights. please help me to resolve the issue.. Thanks in advnce
Service Catalogs are not displayed in Android App
Hello, All incidents template can be viewed in the app but Service Catalogs are not displayed in Android App ver 4.9.2. How can fix it?
Migration from Windows+MSSQL+AD to Ubuntu+PGSQL
Have to migrate old SDP (8217) from Windows + MSSQL + AD authorization to Ubuntu + PGSQL. Almost all things is clear, but have problem with AD authorization. After backup restoration on Ubuntu - I can't login ether local admin or AD credentials and SDP doesn't show field where I can choose local auth or local. What is correct "migration plan"?
Custom trigger when update status in Resolution Tab
I've custom trigger to send request info to other system when status changed. But when technician change status in resolution tab. Trigger not work. Is there any idea? Many thanks!
Custom Schedule Errors - PLEASE HELP
Hi Folks - I wrote a custom pythons script and then enabled a Custom Schedule but I'm getting weird errors. See below: Schedule : Pending Requests executed, Result: Unable to Send emails : {'': (501, b'5.1.3 Bad recipient address syntax')} person@client.com Unable to Send emails : {'': (501, b'5.1.3 Bad recipient address syntax')} I masked the email address due to sensitvity but this email address is valid so why is it giving an errror? Thank you!
How to detect laptop or desktop workstation
Hi, I scanned windows domain computers but doesn't detect laptop and all laptop type put in desktop section. How to detect laptop or desktop workstation? How to change type (desktop or laptop) manually? Thanks
Email Attachments missing in email notifications
When someone replies to an SR email and with an attachment, the attachment saves to the SR but it not included in the notifications to the technician or the requestor. For example, if I (a technician) reply to an email notification from SDP and attach an document, the document is saved to the SR but the notification to the requestor does not contain the attachment. This is problematic because most users don't go out to the SDP portal and mostly use email to correspond.
Failed to Restore
Happy New Year , I am Facing issue restore full Backup the error as : C:\ManageEngine\ServiceDesk\.\custom\customimages\Thumbs.db (Access is denied). anyhelp Windows 2012 , MSQL 2008 R2. thank you
[ SOLVED ] Upgrade Fail from 9336 to 9400
Hi while trying to update I get this error message: Oct 18, 2019 11:27:15 AM [com.adventnet.tools.update.installer.Unzipper] [INFO] : bin\roboiq.exe Oct 18, 2019 11:27:15 AM [com.adventnet.tools.update.installer.Unzipper] [INFO] : bin\wrapper.exe Oct 18, 2019 11:27:15 AM [com.adventnet.tools.update.installer.Unzipper] [SEVERE] : ERR:Exception while writing file.java.io.FileNotFoundException: c:\ManageEngine\ServiceDesk\bin\wrapper.exe (The process cannot access the file because it is being
Logging in on non-domain device gives domain cred boxes.
Good day, I've had a ServiceDesk Instance (Windows server backend) running for our users for quite a few years now. The instance is AD-integrated. We're starting to allow access from outside our LAN and are integrating non-windows devices. When trying to access ServiceDesk from outside the organization or from a non-domain joined device, the user is prompted with Windows login boxes before being sent to the ServiceDesk page to actually log in. The Windows login boxes can just be cancelled past,
Upgraded from 9.3 to 10.5 now can't connect to PostgreSQL port 65432
As the title says, we use Power Bi for reporting and since the upgrade we cannot connect. Using telnet from various machines (to make sure it's not the client but the host) I can telnet to various other ports on the Help-desk server like 80, 8080, but get connection refused on 65432. I have a support ticket open but was wondering if anyone else had this issue? Thanks in advance.
Duplicated technicians after re-assign
Greetings, We use ServiceDesk Plus 11.0 Build 11002 and PGSQL. We have an issue with duplicated technicians after re-assign users to technicians. All users're importing from AD but before in use was LDAP. After changing the import mode issue looks like this when we want to assign ticket to someone from the list we see duplicated technicians. But in technicians list into the Admin looks normal: Will be appreciate for any help.
Servicedesk Plus with Chrome 77.0.3865.120 turns all checkboxes on
Since a couple of weeks I have notices my chrome turns all checkboxes ON when accessing the Request and Problem page (not on the changes page). I have yesterday updated SDP from version 10 to 11.002 and this did not change the behaviour. Other browsers do not have this same issue, is there some kind of chrome auto-checkbox option that needs to be turned off ?
PPM Installation failed. Please contact the support team. 9121
Dear support Try to upgrade service desk to 9121 But It is field .Now service does not started now. nothing happen when i started I am try to use commend run.bat I receive below message : "Could Not Find D:\ManageEngine\ServiceDesk\bin\jndi.properties Server is starting. This may take a minute ... This evaluation copy is valid for 29 days Unclean shutdown of previous run. PPM Installation failed. Please contact the support team. Failed to start the server. Please refer logs for more details"
Incoming e-mail is multiplied 100s of time in SDP with General Exception3
Hi all, We are facing the current critical issue: - some incoming e-mail are being multiplied 100s of time in SDP with General Exception3 - there are no multiple incoming e-mails for the same subject/sender so this is happening only in ME - in logs we have the following reported errors: General Exception3 - Unknown cause3. If we delete the orifinal e-mail from the source mailbox, the mail fetching work OK. After a while, another e-mail is starting to get mutiplied and the issues is repeated. Please
Unable to Login using SAML on Build 10512
SDP Build: 10512 DB: MSSQL 2012 IDP: ADFS 2016 I have been trying to enable SAML in our ServiceDesk+ installation for the last couple of days but have been hitting a problem with the user's account not being loaded even though they have authenticated successfully. When the user logs in with SAML, they receive the below message: Unfortunately, this error code doesn't appear in the troubleshooting guide. I can see sso.log has been created on the SDP Server, but it is empty. The serverout0.txt file
[SD-82254] CSRF vulnerability when adding a note in an incident
Hello, We've detected a CSRF vulnerability when adding a note in an incident. Can you fix it asap? Thanks and regards, vincent
Cannot Login Using Administrator or Guest Account
Hello. I have successfully installed ServiceDesk Plus (using Postgres). When launching the application, the login screen appears with no errors. However, if I try to use the administrator or guest login I am receiving the following error: Username or Password is incorrect I have never logged in before. I have found other posts and documentation for resetting the admin password for for MySQL and MS SQL but nothing for Postgres. Can someone please tell me how to solve this problem so I can get into
Error Mail Collection
good morning, we are having problems with the mail collection service. The service after 1 minute (predefined time) automatically stops. The service starts again but still stops. it was updated from version 10.6 to 11 build 11001 but the error persists. Attached probable cause: "Error processing email with subjectOfMail : Delivery Status and messageid : <c18a4c9c-45ba-4b7b-8471-3f2f315349cf@SRV-EXCHANGE.epbcentral.epb.com.ar>. SO STOPPING THE THREAD" Regards
Notification template not used when assigning a technician
I'm on V11000. When a user creates a ticket by mail and the technician is assigned using the request overview/list page the user get's the wrong template. When the ticket is opened and saved (no changes) and then the technician is assigned using the request overview/list page the user get's the correct template (configured in the Notification rules).
Restoring DB goes wrong
Hello, I want to change my DB from pgSQL to MSSQL. I made all the instruction, but database is not restoring. It says: Unable to restore database : invalid column name 'appl_id' invalid column name 'appl_id'
Security Warning after upgrading to 10.5
I am getting the following message at the top of the window when I login to ServiceDesk Plus. I have just updated to 10.5 Build 10500 When I click in the link to reset the password, it takes me to my profile. Is this user part of the database or application? Thanks. Whe Security Security Warning: Default Credentials Not Reset: Default Credentials Not Reset Reset the password for the guest account to avoid any potential security incidents. Click here to reset the guest password.
"SD-76722"Error while reordering service catalog
JUST WHY!?
Mobile application of Service desk cannot create new request
Hi I am trying to create a call on the mobile application but it doesnt work the versions installed are the following sERVER VERSION: 10.0 Build 10020
How can we associate asset to a service request
Is there possibility to attach request to an asset directly? as I know we can relate a service request to the asset using following workflow Incident Request --> Purchase Request --> Purchase Order --> Assets
Is it possible to move a department from one site to another?
We have several departments created under wrong sites, and therefore we would like to move them to another site - is it possible without having to perform direct SQL changes?
incident template
i have an issue with requester template. when user create new incident it shows only the default one. we have created more than one and we tick box "show to requester" but it's shows default.
Unable to perform SDP Backup
Trying to run the backup batch file on SDP version 10 and getting the following repeats Oct 01, 2019 1:38:36 PM com.adventnet.db.adapter.DBInitializer$ProcessWriter run INFO: waiting for server to start....PANIC: could not open control file "global/pg_control": Permission denied localhost:65432 - no response Oct 01, 2019 1:38:38 PM com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer isPgReady INFO: pg_isready returning status :: 2 Oct 01, 2019 1:38:38 PM com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer
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