Migrate failed from 10514 to 11000
Hello, What could be the problem?
Duplication of authors of user applications
Hello! Our user visits ManageEngine ServiceDesk Plus 9.0 version 9043. Active Directory synchronization is enabled in the domain. When a user creates a new application, he cannot log in to the portal. Error "The request does not fall within the scope allowed to you. Therefore, you do not have the authority to update this request." Also comes duplication of authors of applications, users who go through AD, and by email. How to change? That there was no duplication of authors of applications?
SAML authentication failed. Error code: 53
System Ubuntu 18.04, servicedesk 11006, configured SAML authorization through ADFS.When popitke to log in to the Service Desk throws an error:SAML authentication failed. Error code: 53. In the description of errors, there is no such
Technicians can't create new Requesters
We just upgraded to ServiceDesk Plus Build 11006. As a ServiceDesk Admin I can still create a new Requester when I create a ticket. I see the message "Requester Name does not exist. Do you wish to add a new requester as part of submitting a new request?" I can click the OK button and that works fine. But now our standard Technicians cannot do this. When they try they just receive the message "Requester Name does not exist." No option is presented to add the new Requester. We need our standard Technicians
[SOLVED] [SD-80906] Requesters receiving error "Template not found." when attempting to open a new ticket
When requesters attempt to open a new incident ticket using the New button on the Requests tab, they receive the error message "Template not found." The page is otherwise blank.
Repeated ticket Generation
Hello, Tickets get repeatedly generated from particular requester, We cant find the root cause for this problem, So what are scenarios there for ticket getting generated repeatedly? how to fin the root cause and permanently fix this issue? Regards, Karthikeyan R
Exception while getting FQDN
Hi all, After upgrade to version 10000, I see some errors at serverout.txt. It says [com.adventnet.servicedesk.asset.util.DiscoveryUtil]|[INFO]|[7067]: Exception while getting fqdn during scan :"assetname" [com.adventnet.servicedesk.asset.ComputerSystemInfo]|[SEVERE]|[7067]: Exception while getting FQDN : java.net.UnknownHostException: "assestname". It happens when we try to search an asset. Does it any effect to service's performance. Best regards.
AD SSO not working
When using AD SSO the SSO debug log show that I'm authenticated but I still get the login page. 2019-11-20 15:18:38: NtlmSecurityProvider: NTLM2 Session Security was not negotiated 2019-11-20 15:18:38: NtlmSecurityProvider: Acceptor negotiated NTLMv2 2019-11-20 15:18:38: HttpSecurityService: 192.168.9.38:50891: DOMAIN\User successfully authenticated 2019-11-20 15:18:38: HttpSecurityService: 192.168.9.38:50891: Installing SecurityProvider state 2019-11-20 15:18:38: HttpSecurityService: MaxInactiveInterval
Requesters having to log in twice.
Hey all, We have an issue since upgrading to 10513 where a few of our requester's log in, then click on 'I am facing an issue' and are prompted to log in again. Has anyone had this occur?....and more importantly known how to fix it? Cheers, Bray
servidesk service stop
Hello. I am having an issues with ServiceDesk Plus build 11004. ServiceDesk Plus service stop after couple minutes. Errors in wrapper.log INFO | jvm 1 | 2019/11/21 14:38:23 | ContractAUditService [ FAILED ] INFO | jvm 1 | 2019/11/21 14:38:23 | STATUS | wrapper | 2019/11/21 14:38:24 | Stopping the ManageEngine ServiceDesk Plus service... INFO | jvm 1 | 2019/11/21 14:38:24 | Stopping Services
Problem during update
During the update from version 11000 to 11005 the update manager froze and i closed it from task manager. Now service desk is not starting and when i m trying to run update again i get the error. "Your installation version 110005 and database version 11000 are not same.And hence patch cannot applied. Please help.
Pending Approvals requests are not showing on approvers home page
Hi, One of our technicians / approver is experiencing an issue where his Pending Approvals are not showing on his home page (Under my Pending request) in ServiceDesk Plus. He receives an email and reminders for same without any issue MSSQL Version 10.5 Build 10511
[SOLVED] ERRORCODE:1008: Data inconsistency in Application tables
Hello, We are trying upgrade the ManageEngine Service Desk Plus from build version 10012 to 10500, we are getting ERRORCODE:1008: Data inconsistency in Application tables. If anyone had face the same issue and solved it kindly helps us to solve the issue. for reference we had attached the logs folder. Thanks!!
Software showing under licensed with multiple installs, but not actually installed anywhere
When I click to see where the software is installed it shows no installations. How do I correct the issue so that the dashboard reflects accurately? I own 3 licenses - successfully installed on 2 machines -
[SDF-83005] Tasks generated by Business Rule after Request Closure (using Request Closing Wizard)
Hello, I am looking for advice on generating & managing mandatory tasks within requests, as my previous method is not working too well since SDP v10. Perhaps there's a better way to handle this. I use Request Templates to generate important tasks on some requests. These tasks must be closed before the technician can close the request. The templates are usually applied by a Business Rule, which is based on the request Category/Sub-category fields (also mandatory fields). When the request is given
Create an incident request for a users group simultaneously by technician Instead of duplication an incident request
Hi, Sometimes it is necessary to simultaneously create an incidents request for a group of users. for exapmle: "Failure to enter payroll software" for UserGroup:"Finance staff" Can you do this now or in the next release? Like Outlook User contact Group Concept
Scripting problem
Hi, I am having a issue with a script I have been running to populate the subject field with more information after the incident has been submitted. What I want it to do is pull the information that the requester has put into the Subject field and then insert "Incident - CATEGORY -" in front of it (and also pull the Category from its field and insert that too. I am using the script below on form submission but it inserts the "Incident - Category -" part twice when it submits, can you see an obvious
Problem with description field on requests
Hello to all, after upgrade to 10507 version, we have experienced some issues with body message of emails. After create a request by email, SDP doesn't show correctly body message correctly (SDP shows only in one line without line breaks). It not happens in all messages. We can see any common pattern in the message fails. Do you know how to resolve it? Thanks in advance
New Errors on Business Rule
Script Action : Executed from business rule id 1501. Result : Execution failed Comments : Premature termination - External Process is not Completed This is a custom integration to connect our On Prem version of SDP to Opsgenie. This was not giving errors before and we would like to know the source of the issue. I have attached the python scripts for connection to Opsgenie. postto - sends the JSON to Opsgenie. sdplus - sends the JSON from Opsgenie to SDP
Auto-approve change request when all CAB members recommend it not working
Hi, I've been doing some testing and with this feature, but it doesn't appear to be working. I have the option selected in the workflow. The selected CAB members get the messages from the system. But when all of the CAB members have recommended, we still have to approve the CR manually into the Implementation stage. Is there a stage status that needs to be set to get the functionality of the auto-approve to work? Thanks, Patrick Korman
Invoice ESM ( Financial Instance)
Finance staff want to create a facility similar to the purchase module but for sell module in ESM ( Financial Instance) 1- Ability to design invoice 2- Exporting invoice to PDF format 3- Send invoice to the Requester 4-use 1000 seperator (,) for display large numbers field Is it possible?
Manage Engine Service automatically stops: EOFException Error
Hi Manage Engine, Hope all is well. We would like to ask for your assistance in troubleshooting Error of our Manage Engine Service Desk Service as it automatically stops seconds after starting. If we're opening the path and file: \ServiceDesk\server\default\log\serverout0.txt, We're seing error: EOFException [04:19:29:881]|[11-08-2019]|[SYSERR]|[INFO]|[11]|: java.io.EOFException| [04:19:29:881]|[11-08-2019]|[SYSERR]|[INFO]|[11]|: at java.io.DataInputStream.readInt(Unknown Source)| [04:19:29:881]|[11-08-2019]|[SYSERR]|[INFO]|[11]|:
how to force stop sync SDP to Advanced Analytics
Hi, I integrated SDP to Advanced Analytics but I get 20 Million error log records in pendingUploadRecord table. I unchecked "Enbabled Advanced Analytics Menu" but already generate error log in pendingUploadRecords table. Also I remove all configuration, but it doesn't stop sync scheduling. I don't know reason of this problem. What should I do? SDP version: 10513 Advanced Analytics version: 4300 Database: MS SQL 2014 Thanks for helping
Importing a CSV results with errors of "null"
I am attempting to import a CSV of asserts into ServiceDesk Plus and it is not accepting any line of the file. All it says for an error is "null". Any help is greatly appriciated.
Error 1008
Hola, estoy queriendo actualizar mi ServiceDeskPlus Al aplicar este pack me da el siguiente error Tengo la version: Saben cuales el problema y tambien cual es la solucion? Muchas gracias Felipe
Problem with email after update
After update 11004 the email system has stopped working correctly. It turns itself off. I have updated to 11005, but it not fixing problem. I had started service email User:lmosina trying to update Email Setting after that i had two errors Error when processing mail: Error processing email with subjectOfMail : Notification: 1 and messageid : <db4a47fd-f9e0-4677-b781-296f4dc84122@EtrNotification>. SO STOPPING THE THREAD Info in email fetching: Server started at : Fri Nov 08 09:55:28 MSK 2019. Current
[SOLVED] AD import - will not import/overwrite existing users with no Login Name
Hello, Some months ago, I set up an AD import on a test installation of SDP. This was back on version 9 or 10. I had no real trouble and the import worked well. I have tried to set up the same AD import on our live system today, running version 11, but I have a problem. The import is only partially successful. It depends on the status of the "Login name" field from the User. All existing users have been created automatically by e-mail ticket import, or manually by technicians. In most cases it is
Subquery Reports Not Working in 11002
Good afternoon, it appears that query reports that include subqueries no longer work in Build 11002. It throws an error message about the additional SELECT statement. This worked in previous builds. Here's an example: Please let me know if you need more info. Thanks!
Exception in thread "main" java.net.SocketException: Connection reset
Hello all, thank you for reply in advance we recently upgraded our ssl certificate to TLS supported version, ever since certificate changed in exchange server 2016 no we are reeving an error FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox I have tried POPs,IMPAS, also upgraded the manage engine to latest patch. tried EWS also but no luck . here is the screenshot. I have tried the telnet to exchange
Contracts Module Problem
a few contracts sent notification email twice every day(the reminder notification was set 90, 60, 30 days before), and I create two sample contracts in application 1.Contract Name: test Contract ID: test-0001 Active period: 2019.10.18-2019.10.22 Reminder Notification: 3 days and 1 day before(still don't receive any notification email for this contract) 2.Contract Name: test2 Contract ID: test-0002 Active period: 2019.10.21-2019.10.26 Reminder Notification: 3 days and 1 day before
Duplicating Servicedesk (and / or applying patches)
Hi everyone, I need some testing enviroment for applying patch from support. I have created new windows server with the same settings like original system and installed there SD+ the same way. After that I have removed the directory with SD+ and replaced it with the directory from original system. Util this everything is working fine. I have working copy of original SD+ in the testing enviroment. The question is: Is there anything that I need to take care of? Some setting or? When I try to apply
Problem upgrading free license edition of servicedesk plus 10
Dear Sir, I have the free license edition for our small company running, we want to upgrade from version 10.0 Build 10010 to latest version through the migration sequence but we are getting the error attached in this email. Attached also the logs folder zipped could you check and tell me whats the problem. Best Regards
(SD-79749) Adding new spam filter criteria
Hello everyone! I hope your day finds you well. I'm having an issue with the spam filter. When I attempt to add new criteria to the spam list it will not save. For example: I define a rule -> sender -> begins with -> stacy But when I click save the window remains and I'm never able to add the new filter to the list. However, if I EDIT a current criteria (sender -> is) I can click save and the window will go away and then I'm allowed to save the new filter. I've used IE and Chrome and the behavior
requester cannot see own requests
Hi all . i have a very strange problem with service desk. one of the requesters cant see his own requests . when he is logging in with his user and password, there is no any list of his requests ( please check attached image ) . also, its not possible to drop down list , "My Closed Requests" is like a static image. user tried to enter with his user an password from different computers but problem was the same. i tried to change user's department, show only his own requests....requests of department,
[SD-82235] Cannot View All Changes When Associating From Project
It seems that we cannot view all changes when trying to associate a change to a project from the project module. Under Associations > Associate Existing Changes, when we change the filter to "All Changes" it just shows the Open Changes and doesn't update the list. This behavior exists both in Chrome and IE. We use MSSQL and are on Build 10508. Thanks!
Description Issue - Format
There are times that the left side of the description is cut off and does not display properly. Does anyone know the reason for this?
[SD-83038] Live Chat and Live Chat Integration
I was wondering how many other ServiceDesk customers were making use of the Live Chat functionality, and what their takes on it are. Do you believe that it has helped to provide better service to your customers? Have you run into any issues or concerns with it? Also, looking at integrating the Live Chat within another site, it seemed to work mostly the way that I expected it to with one exception - the user had to already be logged into ServiceDesk in order for the Live Chat embed to function.
[SD-70781] Email attachments
Hi there, can anyone advise on this, when we save an email and then attach it to a call it just adds the content to the message instead of actually adding it as an actual attachment, has it always worked like this and or is the latest version any different, we are on 9409.
Enable Local authentication
I disabled local authentication and now I can't login as administrator and any of my technicians not granted with SDAdmin rights. please help me to resolve the issue.. Thanks in advnce
Service Catalogs are not displayed in Android App
Hello, All incidents template can be viewed in the app but Service Catalogs are not displayed in Android App ver 4.9.2. How can fix it?
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