Migration from Windows+MSSQL+AD to Ubuntu+PGSQL
Have to migrate old SDP (8217) from Windows + MSSQL + AD authorization to Ubuntu + PGSQL. Almost all things is clear, but have problem with AD authorization. After backup restoration on Ubuntu - I can't login ether local admin or AD credentials and SDP doesn't show field where I can choose local auth or local. What is correct "migration plan"?
Custom trigger when update status in Resolution Tab
I've custom trigger to send request info to other system when status changed. But when technician change status in resolution tab. Trigger not work. Is there any idea? Many thanks!
Custom Schedule Errors - PLEASE HELP
Hi Folks - I wrote a custom pythons script and then enabled a Custom Schedule but I'm getting weird errors. See below: Schedule : Pending Requests executed, Result: Unable to Send emails : {'': (501, b'5.1.3 Bad recipient address syntax')} person@client.com Unable to Send emails : {'': (501, b'5.1.3 Bad recipient address syntax')} I masked the email address due to sensitvity but this email address is valid so why is it giving an errror? Thank you!
How to detect laptop or desktop workstation
Hi, I scanned windows domain computers but doesn't detect laptop and all laptop type put in desktop section. How to detect laptop or desktop workstation? How to change type (desktop or laptop) manually? Thanks
Email Attachments missing in email notifications
When someone replies to an SR email and with an attachment, the attachment saves to the SR but it not included in the notifications to the technician or the requestor. For example, if I (a technician) reply to an email notification from SDP and attach an document, the document is saved to the SR but the notification to the requestor does not contain the attachment. This is problematic because most users don't go out to the SDP portal and mostly use email to correspond.
Failed to Restore
Happy New Year , I am Facing issue restore full Backup the error as : C:\ManageEngine\ServiceDesk\.\custom\customimages\Thumbs.db (Access is denied). anyhelp Windows 2012 , MSQL 2008 R2. thank you
[ SOLVED ] Upgrade Fail from 9336 to 9400
Hi while trying to update I get this error message: Oct 18, 2019 11:27:15 AM [com.adventnet.tools.update.installer.Unzipper] [INFO] : bin\roboiq.exe Oct 18, 2019 11:27:15 AM [com.adventnet.tools.update.installer.Unzipper] [INFO] : bin\wrapper.exe Oct 18, 2019 11:27:15 AM [com.adventnet.tools.update.installer.Unzipper] [SEVERE] : ERR:Exception while writing file.java.io.FileNotFoundException: c:\ManageEngine\ServiceDesk\bin\wrapper.exe (The process cannot access the file because it is being
Logging in on non-domain device gives domain cred boxes.
Good day, I've had a ServiceDesk Instance (Windows server backend) running for our users for quite a few years now. The instance is AD-integrated. We're starting to allow access from outside our LAN and are integrating non-windows devices. When trying to access ServiceDesk from outside the organization or from a non-domain joined device, the user is prompted with Windows login boxes before being sent to the ServiceDesk page to actually log in. The Windows login boxes can just be cancelled past,
Upgraded from 9.3 to 10.5 now can't connect to PostgreSQL port 65432
As the title says, we use Power Bi for reporting and since the upgrade we cannot connect. Using telnet from various machines (to make sure it's not the client but the host) I can telnet to various other ports on the Help-desk server like 80, 8080, but get connection refused on 65432. I have a support ticket open but was wondering if anyone else had this issue? Thanks in advance.
Duplicated technicians after re-assign
Greetings, We use ServiceDesk Plus 11.0 Build 11002 and PGSQL. We have an issue with duplicated technicians after re-assign users to technicians. All users're importing from AD but before in use was LDAP. After changing the import mode issue looks like this when we want to assign ticket to someone from the list we see duplicated technicians. But in technicians list into the Admin looks normal: Will be appreciate for any help.
Servicedesk Plus with Chrome 77.0.3865.120 turns all checkboxes on
Since a couple of weeks I have notices my chrome turns all checkboxes ON when accessing the Request and Problem page (not on the changes page). I have yesterday updated SDP from version 10 to 11.002 and this did not change the behaviour. Other browsers do not have this same issue, is there some kind of chrome auto-checkbox option that needs to be turned off ?
PPM Installation failed. Please contact the support team. 9121
Dear support Try to upgrade service desk to 9121 But It is field .Now service does not started now. nothing happen when i started I am try to use commend run.bat I receive below message : "Could Not Find D:\ManageEngine\ServiceDesk\bin\jndi.properties Server is starting. This may take a minute ... This evaluation copy is valid for 29 days Unclean shutdown of previous run. PPM Installation failed. Please contact the support team. Failed to start the server. Please refer logs for more details"
Incoming e-mail is multiplied 100s of time in SDP with General Exception3
Hi all, We are facing the current critical issue: - some incoming e-mail are being multiplied 100s of time in SDP with General Exception3 - there are no multiple incoming e-mails for the same subject/sender so this is happening only in ME - in logs we have the following reported errors: General Exception3 - Unknown cause3. If we delete the orifinal e-mail from the source mailbox, the mail fetching work OK. After a while, another e-mail is starting to get mutiplied and the issues is repeated. Please
Unable to Login using SAML on Build 10512
SDP Build: 10512 DB: MSSQL 2012 IDP: ADFS 2016 I have been trying to enable SAML in our ServiceDesk+ installation for the last couple of days but have been hitting a problem with the user's account not being loaded even though they have authenticated successfully. When the user logs in with SAML, they receive the below message: Unfortunately, this error code doesn't appear in the troubleshooting guide. I can see sso.log has been created on the SDP Server, but it is empty. The serverout0.txt file
[SD-82254] CSRF vulnerability when adding a note in an incident
Hello, We've detected a CSRF vulnerability when adding a note in an incident. Can you fix it asap? Thanks and regards, vincent
Cannot Login Using Administrator or Guest Account
Hello. I have successfully installed ServiceDesk Plus (using Postgres). When launching the application, the login screen appears with no errors. However, if I try to use the administrator or guest login I am receiving the following error: Username or Password is incorrect I have never logged in before. I have found other posts and documentation for resetting the admin password for for MySQL and MS SQL but nothing for Postgres. Can someone please tell me how to solve this problem so I can get into
Error Mail Collection
good morning, we are having problems with the mail collection service. The service after 1 minute (predefined time) automatically stops. The service starts again but still stops. it was updated from version 10.6 to 11 build 11001 but the error persists. Attached probable cause: "Error processing email with subjectOfMail : Delivery Status and messageid : <c18a4c9c-45ba-4b7b-8471-3f2f315349cf@SRV-EXCHANGE.epbcentral.epb.com.ar>. SO STOPPING THE THREAD" Regards
Notification template not used when assigning a technician
I'm on V11000. When a user creates a ticket by mail and the technician is assigned using the request overview/list page the user get's the wrong template. When the ticket is opened and saved (no changes) and then the technician is assigned using the request overview/list page the user get's the correct template (configured in the Notification rules).
Restoring DB goes wrong
Hello, I want to change my DB from pgSQL to MSSQL. I made all the instruction, but database is not restoring. It says: Unable to restore database : invalid column name 'appl_id' invalid column name 'appl_id'
Security Warning after upgrading to 10.5
I am getting the following message at the top of the window when I login to ServiceDesk Plus. I have just updated to 10.5 Build 10500 When I click in the link to reset the password, it takes me to my profile. Is this user part of the database or application? Thanks. Whe Security Security Warning: Default Credentials Not Reset: Default Credentials Not Reset Reset the password for the guest account to avoid any potential security incidents. Click here to reset the guest password.
"SD-76722"Error while reordering service catalog
JUST WHY!?
Mobile application of Service desk cannot create new request
Hi I am trying to create a call on the mobile application but it doesnt work the versions installed are the following sERVER VERSION: 10.0 Build 10020
How can we associate asset to a service request
Is there possibility to attach request to an asset directly? as I know we can relate a service request to the asset using following workflow Incident Request --> Purchase Request --> Purchase Order --> Assets
Is it possible to move a department from one site to another?
We have several departments created under wrong sites, and therefore we would like to move them to another site - is it possible without having to perform direct SQL changes?
incident template
i have an issue with requester template. when user create new incident it shows only the default one. we have created more than one and we tick box "show to requester" but it's shows default.
Unable to perform SDP Backup
Trying to run the backup batch file on SDP version 10 and getting the following repeats Oct 01, 2019 1:38:36 PM com.adventnet.db.adapter.DBInitializer$ProcessWriter run INFO: waiting for server to start....PANIC: could not open control file "global/pg_control": Permission denied localhost:65432 - no response Oct 01, 2019 1:38:38 PM com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer isPgReady INFO: pg_isready returning status :: 2 Oct 01, 2019 1:38:38 PM com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer
issue updating from 10.0 Build 10004 to 10.5 Build 10513 - the file that you have specified is not compatible
Your Version 10.0 Build 10004 Latest Version: 10.5 Build 10513 Was previously at version 9400.1.0.0 and updated to version 10000.0.4.0 - using ManageEngine_ServiceDesk_Plus_10_0_0_SP-1_0_0_Windows.ppm Now attempting to apply ManageEngine_ServiceDesk_Plus_10_5_0_SP-0_13_0.ppm and the message "the file that you have specified is not compatible". In the output of the batch file console window is INVALID NODE:customPatchValidator INVALID NODE:autoCloseDelay Suggestions?
error upgrade from 10.511 to 10.513 - javasql.SQLException: Invalid column name TEMPLATE_META_HANDLER.
this error pops up as soon as i try to load the patch into updatemanager. javasql.SQLException: Invalid column name TEMPLATE_META_HANDLER.
Scheduled Requester Import from CSV with requesters additional fields
Hello guys. I want to import a CSV file contains all requesters everyday and I have tried to read and execute all tips from this two discussions: https://pitstop.manageengine.com/portal/community/topic/scheduled-import https://pitstop.manageengine.com/portal/community/topic/automatically-import-requester-csv-file-in-sdp All works well but I can't import users additional fields specified on "User - Additional fields" --> "Requester additional fields": How I can declare the additional fields in scheduledCSVUserImportMapping.xml?
Need to give ability to set Due by Date to the requester
Hi, we have Servicedesk Plus integrated with email. a requester can open a new request by sending an email to specific mailbox. is there a way we can fatch a date from email and set that date as due by date.
[SOLVED]Error with sending scheduled report to email [SD-80239]
Greetings, We have an issue with 10.5 Build 10506 + PostgreSQL. When I create a schedule report like this one: SELECT ti.FIRST_NAME "Technician",std.STATUSNAME "Request Status",count(wo.WORKORDERID) "Request Count" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID WHERE (wo.ISPARENT='1') AND wo.CREATEDTIME >= <from_thismonth>
SPD v10510 Internal error
Hi Updated SDP v10500 to v10510 and now alot of users get Internal error message when they change stuff in requests. The problem is browser related, some users have problem in chrome/IE, for others it works. Some users has no problems at all. Browser cache is cleared. SDP v10510 SQL 2014 //Peter
Deleted technician Scheduled report not visible on Owner's account who deleted the technician
Hello Team, One of my employee has left the org. i found few scheduled report were there in her account. so i have deleted the account from application. as per the application behavior if i have delete the technician all the scheduled report must move from exit employee account to mu account scheduled report. but here i am not able to see any scheduled report created by exit employee. please help me for deletion of scheduled reports created by exit employee. i can see the scheduled report using the
Python 3.7.4 Install - What am I doing wrong?
So I'm just now getting into scripting, and am attempting to configure Business Rules to run python scripts. I've installed Python 3.7.4 on the server, have made sure that the Python folder and the Python Scripts folder are in the PATH environment variable. Still when I attempt to run the script, either through the Business Rule or through a custom menu item, I receive the following error: by Joshua A Jones Menu Name : Testing Message : Cannot run program "addApproval_Sample.py" (in directory "C:\ManageEngine\ServiceDesk\bin\..\integration\custom_scripts"):
How to set field and form rules in Service Catalog
Hi all, I'm new for this. I've created a service template in Service Catalog and the form as follow: Now I've created two Pick list fields on the form named "Branch Located" and "Branch Address" There's a set of values from BA1, BA2.....BA990 in the field "Branch Address" and BL1, BL2....BL99 in the field "Branch Located". Is there any simple rules so that when the requester choose BL1 in "Branch Located" and then only BA1 to BA10 are shown in "Branch Address" without showing other values? When
Variable for replied to by
When I CC someone on an email and the CC'd person replies it does not show that it is coming from that person and instead it shows that it is from the original requestor. Is there a variable I can put in the reply template that would have the email address of the person replying?
Deleted technician still visible
Hi, Have a problem with a deleted technician that is still showing up when adding or editing requests. I can't find the technician in the admin module (technicians or requester) or cmdb, but i'm able to find him as "resigned" in the DB. Is there a mssql query i can run to completely remove him?
[SOLVED] Unable to import requesters from AD [SD-80358]
Hi There, Am unable to import requesters from AD as I get the follow response: Invalid value specified for the parameter "moveAssetsAlso". Have restarted the service but no dice and happens on OUs and individual. SDP version is 10.5 Build 10509 Regards.
Wrong server address Attachments
the server address on the Attached Screenshot is wrong how do I change ther default server address.
Delete report
Hello I have several reports that i have customised and saved in a new "folder". I would like to delete them but i only have a edit button. How do i delete them ?
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