delete or edit reply message ?
Dear all Is it possible to delete or edit the reply message which has sent to the requester through application? Regards Negin
SLA does not work on Service Catalog
Dear all Why the SLA does not work for Service Catalog ?? Please guide me how can I fix this problem Any Idea? Thanks in Advance Negin
Manage Engine SD Plus Service Automatically down......
Dear I am facing issue on SD Plus 8.1 build [latest] on OS win2008 Standard Edition. My SD Plus service mostly down unusually , i am unable to access the SD Plus web URL. When i start manually it start the service but after a minute it again stop. Then i restart my server then service work fine for 5 min then again it down. I am facing this issue since 2 days. Kindly suggest whats the resolution for it. Many thanks for your support. Regards MAJ
SDP doesn't start (wrapper)
Hi, SPD doesn't start: There are two error appear when i'm trying to start it: 1- There were 10 failed launches in a row, each lasting less than 300 seconds. Giving up LogName: Application Source: servicedesk Event ID: 100 Level: Error User: N/A Task Category: wrapper Keyword: Classic 2- There may be a configuration problem: please check the logs. We use 8080, and it remains opened. Thank you for your reply, Jedidia
Incident catalog button is in english and needs to be in spanish
Hi even though we have the version in spanish, the button for Incident Catalog is in english and we would like for it to be in spanish we are using build 8105 Any ideas?
Search for Request ID in 7611
I've got a couple of instances of SDP running. In 7610, I can search for Request ID in the left hand search (enter keyword) and in the upper Go to (request id). In 7611, I no results are ever returned in the left hand search (enter keyword) when searching on Request ID, but it does work in the upper Go to (request id) box. Please advise if this is by design or a bug? My users don't like change and want to be able to search in BOTH boxes. JJ.
Importing Assets
In ASSETS -> RESOURCES -> WORKSTATIONS, my goal was to add a new workstation type called “Thin Clients”. I wanted to import all of our thin clients into that type. But instead of creating a “Workstation Type”, it created a “Resource Type” on the left called “Thin Clients”. Here are the steps that I took. In the screen shot below, you can see that I mapped the first 3 mandatory fields. TYPE contains the value Thin Client for all rows. NAME field just has “Unable to Name”. We added that since we
Forgot Administrator Password
Dear all I changed the administrator password and I forgot it. Could someone advise me how I can recover without reinstalling? Is there anyway to change the password from SQL Server ? Thanks in Advance Negin
upgraded to 7606: the technician groups are not shown any more
Hello I just upgraded to 7606. Everything works fine, EXEPT that the groups are not shown in the dropdown lists anymore. Here's my debugging: When creating a new request, the groups are available in the 'Group' dropdown list. After selecting the site in the 'Site' dropdown list, the groups disappear. I can not select the group in the 'group' dropdown list any more. The only option is '-- Select Group --' When setting back the site to 'Not associated to any site' the groups become available again
SDP 8026 on Win 2008 R2 64 bit
I can't seem to get this installed. Tried the latest release and it hung on the loading screen at loading application layer.... the changedb bat told me that it would not work with my ver of sql (2008) that I should downgrade to 8026. Uninstall and reboot. Install 8026. I used port 88. Install seems to work. Reboot and log in, manageengine servicedesk service is running in windows services. Try to navigate to page and it fails. i stop the service desk. I try to start using the icon on the desktop and
Microsoft CAL licensing - Can't add requester to 2 CAL software licenses
Hi, I've created 2 software licenses in ServiceDesk with license type 'CAL'. I've found if I add requester to first license then I can't add them to 2nd license. Going forward we have to manage CALs for Exchange, SQL Server and Windows Server. I will need to add requester to 3 licenses if possible. Am I doing something wrong or it's not possible to add requester to multiple licenses? Thanks, Shazad
Problem merging incident and service templates in 8.1
Well I figured since the SDP tech support team isn't going to reply to my support request, maybe I'll have better luck with the forums. Here's the problem: We are excited for the new features in 8.1 and are ready to upgrade however we first ran a test environment to pinpoint any possible problems. In doing this we have noticed that our incident templates and service templates do not merge properly in the user portal, even though we have selected for them to merge in the Admin. Basically we have
technician notification problem
hi having a problem with technician notifications you can see from the pic here is what I set our notifications to after a little while, maybe 20 min, I will notice that emails dont seem to work right and when I check, it looks like this notice the lack of quotes and the re-order of names. When this happens, only Joe and Andy get emails, Jim does not. If I re-pick the technicians, it works again for a bit and then resets itself again can you help me make it stop changing? thanks so much
Unable to log in as locally after test migration to Linux
Hi there, We are currently testing a migration of servicedesk 8106 from Windows to Linux. The migration is flawless, however we are unable to log in to the administrator account. We have also tried resetting the password to the admin account, and another local account through the sql back end, but still no luck. One thing we didnt do as a test, was remove any domain / ldap authentication from the live database before moving across to linux. Is there a 'migration guide' available from ManageEngine
Unable to create task. Selected domain is not available in DC.
Hi, I've receiving an error when trying to deploy software through Service Desk "Unable to create task. Selected domain is not available in DC.", I can deploy to users without any issues, but trying to deploy to Workstations causes this error. Any help would be appreciated. Thanks Jonny
PostMaster Strange Behavior
It is strange that we keep on receiving Post Master Exchange mail on the service desk with undeliverable notification as its subject but I think the original mail have been successfully delivered to its recipient. It is flooding the service desk and our database as well. Any Idea what causes this strange problem? Thanks,
Regenerate Self-signed certificate
I need to regenerate the certificate on the server because the server name has changed. How can i do that?
SMTP Server
Dear all Can I Use "SMTP Server" feature which is in Windows server 2008 for setting up my mail server in Service Desk Plus? I dont have any mail server right now and i want to set up a small mail server to configure replies and notifications which go through mail server ? Thanks in Advance Negin
Organizing tasks
We have a incident template with tasks and when we go to "organize" the tasks to put them in the proper order, some tasks aren't showing up on the "organize task" screen. Also, if you look at the tasks in the request, starting at task 8 there are duplicate task numbers. i.e. 88 99 10 10 11 11, etc.
Sending Notification Failed
Hi, We seem to be having an intermittent issue where we are unable to reply to requests. This error is occuring intermittently. We are running Service Desk Plus 7.6 Build 7605. I've attached the log file from the server. The event occurs at 10:27:10:886
Fast Refresh / Service Categories
For some reason when we click on the Admin tab and select Service Categories the web page refreshes over and over. Has anyone ever seen this before? We are using IE8 on Windows 7. It appears to do the same thing in Chrome. We are on 8.1.0 Build 8100.
Leave Types
I'm having issues editing leave types that I've added to the system several versions ago. I'm currently running the latest version 8105, have added some new leave types, and can edit them, change colour etc. I can do this with the default leave types also, but any leave types that have been in the system for some time I can't edit. Nothing happens when I click on the edit link.
How to Keep the Alias in the SDP URL Address?
Hello SDP Support Team! We configured under "Admin" tab >> In "General", "Self-Service Portal Settings">> In "Alias URL" >> we configured a name of address (example: suporte.enterprise.com). So, after we type http://suporte.enterprise.com in URL address bar, automatically this name changes to IP address number. What can we do to keep the alias in URL address bar? Just another thing about this issue... After alias was configured, in a E-mail notification, the url of ticket appears with alias name.
ServiceDesk Scan Failure
I am hoping someone else has had this issue and found a fix for it. Basically, inside ServiceDesk we are getting a lot of computers that are failing to scan for some reason. Here is what happens with the failed computers step-wise: Scanning via computer name fails. Scanning the same computer that failed via IP address works and puts the computer, with name and all details, in the detected list. Re-scanning the same computer from the detected list after the successful IP scan now works and the
Backup Tech
Technicians are receiving requests even when they have a backup tech assigned. Is this possibily a bug in the system, or could something not be configured correctly on my side? Thans
Migrating from mysql to mssql issue help!
I am migrating from mysql to mssql following the instructions however i am encoutering an issue when doing the restore.,.. see below
Problem with Email Notifications
I'm running ServiceDesk Plus 8.1.0 Build 8105. Under "Notification Rules", I have "Acknowledge requester by e-mail when a new request is received" and this works. If I put in an incident request for someone, they get the confirmation email. However, if I also check "Acknowledge requester by e-mail when the request is closed", the requester never receives this email when the corresponding incident is closed. I also tried the "E-mail user when a request is resolved" and this didn't send an email
Support Group description
When I create a new Support Group, the description does not appear in the Group List. Only the descriptions from older groups appear, but no new groups. Currently using 8105.
Backup Error
Having Backup issues. Just started today, I can not make any backups. Verion 8.0.0 Build 8026 Backups were good before today. C:\ManageEngine\ServiceDesk\bin>backupdata Starting.... May 29, 2012 2:33:37 PM com.adventnet.servicedesk.server.utils.SDDataManager <in it> INFO: rootDir :: .. May 29, 2012 2:33:37 PM com.adventnet.servicedesk.server.utils.SDDataManager <in it> INFO: netutilsData :: {RELEASE={version=8.0.0}, BUILD={number=8026}} May 29, 2012 2:33:37 PM com.adventnet.servicedesk.server.utils.SDDataManager
The SDP service will not start
Hi The ME ServiceDeskPlus service will not start after some problems with full disk on the SQL server. The problems with the SQL server is now solved, but I still can`t start the service. I get the message: "There may be a configuration problem: please check the logs". I guess I should send you some error logs. But I`m not quite sure which logs you want? Running SDP 8 btw. Anne
Workstation history log
Hello everyone, Have a problem with SD asset history log. We have many PCs with Asset Scanning Agent installed. Everytime PC boots, the agent sending data to the server. The problem is, when PC is old, there are too many history records, and tab "History" opens too long. Is there is a way to delete all scan history records of the PC? Thanks in advance.
Asset agent installed on a pc but does not reflect in scans
On my computer it shows the Manage Engine Asset Explorer Agent version 1.0.5 installed as of March 2012. Within SDPlus, after running an agent scan, my computer does not even show up in inventory. I would like to get a better understand just how this occurs and how to resolve this and other asset discovery issues. Thanks, Lisa G
Can't pickup Office 2007 license keys on Windows 7 64-bit
Hi, We're still running ServiceDesk Plus 8.0.0 We've found license key for Office 2007 gets picked up on all computers except those running Windows 7 64-bit operating system. Does anyone know if this issue can be resolved by upgrading our copy of Servicedesk to 8.1?
Assets schedule scan issue in SD Plus Linux version 8.1
Hi, I have SD Plus linux version 8.1 build 8105, i am facing issue regarding asstest management, problem is that i am unable to scan the assets from the [scan now] button, saying FAILURE :Connection to SSH Service in the workstation failed. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File. I have downloaded the script from quick action--- standalone audit. but i have to run
Problem starting server after apply patch
Dear Support, I have apply patch from ServiceDesk Plus 8.0.2.7 to 8.1, Got the error fail to install the patch and then cannot start up services. Try to type run.bat in command prompt and get this error: unclean shutdown with previous run. Would you please advise any solution for it? Thanks. Jason
Error while opening CI Type screen after migrating to 8.1
We are doing a test migration as below Previous Version : 7.6.0 Build 7611 Current Version : 8.1 Build 8105 All steps went fine without any errors. When I try to open certain CI Types I am getting the below error In Mozilla Error in componentVendorFormresult.getElementsByTagName("notassociated")[i].childNodes[0] is undefined In IE Error in componentVendorFormUnable to get value of property 'nodeValue': object is null or undefined What could be the problem? Thanks in advance. Regee Chacko
How to remove items from network scan
We have some qnaps (file stores) and other file storage , how do i move them from the workstation asset to the storage asset group ?
SD PLus migration windows to linux
hi, I am migrating my SD PLus from windows 2003 to RHEL 5.7 Steps 1) i have take the full backup of SD Plus 8.1 build 8105 Step2) Install RHEL 5.7 and install SD PLus 8.1 build 8105 version Step3) Restore the backup on linux machine All done successfully but the problem is that I am using Active directory in windows 2003 SD plus version 8.1 build 8105, when i restored backup i am unable to login to SD plus console in linux so i made few changes in my SD plus 8.1 windows version before the full backup.
SDP 8.1 email issue
Hi, Is it possible to email an email address when a certain request comes in? (probably the request from a template) Thanks Martin
Cannot create a custom view
Hi all. When using SD+ Enterprise Edition to create a custom view in the Requests tab, after selecting the relevant fields and clicking OK it seems to get stuck in a redirect loop. The Window title is "NTLM Failed Redirecting to Login Page". Any suggestions welcome. Thanks, Dave
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