Unable to create task. Selected domain is not available in DC.
Hi, I've receiving an error when trying to deploy software through Service Desk "Unable to create task. Selected domain is not available in DC.", I can deploy to users without any issues, but trying to deploy to Workstations causes this error. Any help would be appreciated. Thanks Jonny
PostMaster Strange Behavior
It is strange that we keep on receiving Post Master Exchange mail on the service desk with undeliverable notification as its subject but I think the original mail have been successfully delivered to its recipient. It is flooding the service desk and our database as well. Any Idea what causes this strange problem? Thanks,
Regenerate Self-signed certificate
I need to regenerate the certificate on the server because the server name has changed. How can i do that?
SMTP Server
Dear all Can I Use "SMTP Server" feature which is in Windows server 2008 for setting up my mail server in Service Desk Plus? I dont have any mail server right now and i want to set up a small mail server to configure replies and notifications which go through mail server ? Thanks in Advance Negin
Organizing tasks
We have a incident template with tasks and when we go to "organize" the tasks to put them in the proper order, some tasks aren't showing up on the "organize task" screen. Also, if you look at the tasks in the request, starting at task 8 there are duplicate task numbers. i.e. 88 99 10 10 11 11, etc.
Sending Notification Failed
Hi, We seem to be having an intermittent issue where we are unable to reply to requests. This error is occuring intermittently. We are running Service Desk Plus 7.6 Build 7605. I've attached the log file from the server. The event occurs at 10:27:10:886
Fast Refresh / Service Categories
For some reason when we click on the Admin tab and select Service Categories the web page refreshes over and over. Has anyone ever seen this before? We are using IE8 on Windows 7. It appears to do the same thing in Chrome. We are on 8.1.0 Build 8100.
Leave Types
I'm having issues editing leave types that I've added to the system several versions ago. I'm currently running the latest version 8105, have added some new leave types, and can edit them, change colour etc. I can do this with the default leave types also, but any leave types that have been in the system for some time I can't edit. Nothing happens when I click on the edit link.
How to Keep the Alias in the SDP URL Address?
Hello SDP Support Team! We configured under "Admin" tab >> In "General", "Self-Service Portal Settings">> In "Alias URL" >> we configured a name of address (example: suporte.enterprise.com). So, after we type http://suporte.enterprise.com in URL address bar, automatically this name changes to IP address number. What can we do to keep the alias in URL address bar? Just another thing about this issue... After alias was configured, in a E-mail notification, the url of ticket appears with alias name.
ServiceDesk Scan Failure
I am hoping someone else has had this issue and found a fix for it. Basically, inside ServiceDesk we are getting a lot of computers that are failing to scan for some reason. Here is what happens with the failed computers step-wise: Scanning via computer name fails. Scanning the same computer that failed via IP address works and puts the computer, with name and all details, in the detected list. Re-scanning the same computer from the detected list after the successful IP scan now works and the
Backup Tech
Technicians are receiving requests even when they have a backup tech assigned. Is this possibily a bug in the system, or could something not be configured correctly on my side? Thans
Migrating from mysql to mssql issue help!
I am migrating from mysql to mssql following the instructions however i am encoutering an issue when doing the restore.,.. see below
Problem with Email Notifications
I'm running ServiceDesk Plus 8.1.0 Build 8105. Under "Notification Rules", I have "Acknowledge requester by e-mail when a new request is received" and this works. If I put in an incident request for someone, they get the confirmation email. However, if I also check "Acknowledge requester by e-mail when the request is closed", the requester never receives this email when the corresponding incident is closed. I also tried the "E-mail user when a request is resolved" and this didn't send an email
Support Group description
When I create a new Support Group, the description does not appear in the Group List. Only the descriptions from older groups appear, but no new groups. Currently using 8105.
Backup Error
Having Backup issues. Just started today, I can not make any backups. Verion 8.0.0 Build 8026 Backups were good before today. C:\ManageEngine\ServiceDesk\bin>backupdata Starting.... May 29, 2012 2:33:37 PM com.adventnet.servicedesk.server.utils.SDDataManager <in it> INFO: rootDir :: .. May 29, 2012 2:33:37 PM com.adventnet.servicedesk.server.utils.SDDataManager <in it> INFO: netutilsData :: {RELEASE={version=8.0.0}, BUILD={number=8026}} May 29, 2012 2:33:37 PM com.adventnet.servicedesk.server.utils.SDDataManager
The SDP service will not start
Hi The ME ServiceDeskPlus service will not start after some problems with full disk on the SQL server. The problems with the SQL server is now solved, but I still can`t start the service. I get the message: "There may be a configuration problem: please check the logs". I guess I should send you some error logs. But I`m not quite sure which logs you want? Running SDP 8 btw. Anne
Workstation history log
Hello everyone, Have a problem with SD asset history log. We have many PCs with Asset Scanning Agent installed. Everytime PC boots, the agent sending data to the server. The problem is, when PC is old, there are too many history records, and tab "History" opens too long. Is there is a way to delete all scan history records of the PC? Thanks in advance.
Asset agent installed on a pc but does not reflect in scans
On my computer it shows the Manage Engine Asset Explorer Agent version 1.0.5 installed as of March 2012. Within SDPlus, after running an agent scan, my computer does not even show up in inventory. I would like to get a better understand just how this occurs and how to resolve this and other asset discovery issues. Thanks, Lisa G
Can't pickup Office 2007 license keys on Windows 7 64-bit
Hi, We're still running ServiceDesk Plus 8.0.0 We've found license key for Office 2007 gets picked up on all computers except those running Windows 7 64-bit operating system. Does anyone know if this issue can be resolved by upgrading our copy of Servicedesk to 8.1?
Assets schedule scan issue in SD Plus Linux version 8.1
Hi, I have SD Plus linux version 8.1 build 8105, i am facing issue regarding asstest management, problem is that i am unable to scan the assets from the [scan now] button, saying FAILURE :Connection to SSH Service in the workstation failed. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File. I have downloaded the script from quick action--- standalone audit. but i have to run
Problem starting server after apply patch
Dear Support, I have apply patch from ServiceDesk Plus 8.0.2.7 to 8.1, Got the error fail to install the patch and then cannot start up services. Try to type run.bat in command prompt and get this error: unclean shutdown with previous run. Would you please advise any solution for it? Thanks. Jason
Error while opening CI Type screen after migrating to 8.1
We are doing a test migration as below Previous Version : 7.6.0 Build 7611 Current Version : 8.1 Build 8105 All steps went fine without any errors. When I try to open certain CI Types I am getting the below error In Mozilla Error in componentVendorFormresult.getElementsByTagName("notassociated")[i].childNodes[0] is undefined In IE Error in componentVendorFormUnable to get value of property 'nodeValue': object is null or undefined What could be the problem? Thanks in advance. Regee Chacko
How to remove items from network scan
We have some qnaps (file stores) and other file storage , how do i move them from the workstation asset to the storage asset group ?
SD PLus migration windows to linux
hi, I am migrating my SD PLus from windows 2003 to RHEL 5.7 Steps 1) i have take the full backup of SD Plus 8.1 build 8105 Step2) Install RHEL 5.7 and install SD PLus 8.1 build 8105 version Step3) Restore the backup on linux machine All done successfully but the problem is that I am using Active directory in windows 2003 SD plus version 8.1 build 8105, when i restored backup i am unable to login to SD plus console in linux so i made few changes in my SD plus 8.1 windows version before the full backup.
SDP 8.1 email issue
Hi, Is it possible to email an email address when a certain request comes in? (probably the request from a template) Thanks Martin
Cannot create a custom view
Hi all. When using SD+ Enterprise Edition to create a custom view in the Requests tab, after selecting the relevant fields and clicking OK it seems to get stuck in a redirect loop. The Window title is "NTLM Failed Redirecting to Login Page". Any suggestions welcome. Thanks, Dave
SDP 8.1 8105 hangs when adding new incident template
Hi, when I am adding a new incident and hit save, the processing box appears but then stays there with the hourglass. It doesn't get any further. What is the reason for this? Many thanks Martin
Using PFX Certificate for SDP
Is it possible to use a PFX certificate instead of .keystore and .cer certificate? Is it also possible to use a wilcard certificate like *.de.something.com?
unable to login
Hi I have migrated my SD Plus from windows to linux , i have SD Plus 7.5 version i upgrade it to 8.0 8017 , then i have take full backup of it.. Now i install SD PLus on linux machine RHEL 4.5 , the SD PLus 8.0 8017 latest one , then i restore backup on it. backup restore successfully. but when i execute the url: http://localhost then i am unable to logon , neither with my AD user nor with administrator, i am supplying correct password both. But i cannot find the "OPTION " link which will be shown
Added an attachment to a request using REST API?
Hello, We have sucessfully implemented a lot of REST API functions, but now we are stuck because we want to be able to add an attachment to a request. I can't seem to find how in the servicedesk admin guide, can someone help me with this? Kind regards Steve
How to delete "Service Fields" from the Service Catalog "Form Designer"?
How to delete "Service Fields" from the Service Catalog "Form Designer"? I have a few that are redundant, and I want to remove them from the Service Fields list. Thanks. Senior Client Technology Support Analyst Bird Construction Inc http://www.bird.ca http://ca.linkedin.com/pub/carlo-piva/31/267/a5b http://ca.linkedin.com/pub/carlo-piva/31/267/a5b
business rules is not working for Service Catalog
I have a business rule: Execute when a request is "Edit" Turn on cascade execution Override request values with Business Rule values criteria: Request Type is "test type" action: Change Status to "test status" If i create a request from button "New incident" and then change type of request business rule is working, but if i create request from Service Catalog, busines rules dont work. The fields of both reuest are the same. Why business rule dont work? Thank you. 8.0.0 Build 8022
SDP 8.1 styling problems
Since upgrading to ServiceDesk 8.1 I have had some issues with the styling of the pages. I initially resolved this using Ctrl+F5 to clear the cache but now it has happened again - the buttons for each module are not showing There are also HTML tags appearing in service catalogue template descriptions, as shown in the screenshot below.
Backup Error
Hello, My ServiceDesk+ backups have started to error (last 3 days of backups have failed with this error, using 7.6.0. Error below. java.lang.Exception: Unable to get the data from [AaaAccAdminProfile] table at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingCriteria(SDBackUp.java:626) at com.adventnet.servicedesk.tools.SDBackUp.dumpTable(SDBackUp.java:618) at com.adventnet.servicedesk.tools.SDBackUp.startBackup(SDBackUp.java:320) at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:82)
Service desk 8.1 styling issues
Since upgrading to servicedesk 8.1 there have been various styling issues with the page layout. I initially resolved this with Ctrl+F5 but the buttons at the top, as shown in the screenshot below:
Scan problems
Hello. I'v setted up a trial version of ServiceDesk Plus 7.5.0 Build 7512, Enterprise. Then I'v started network scan, using IPs range 192.168.16.4-192.168.16.253. After the scan ends, it says: "Successfull scan: 107". But when I'm opening "Assets" from the main menu, I see only 22 detected workstations and 17 scanned workstations. Is it normal? If no, how I can fix it?
Help __What to do with the assets that names were changed and continue to appear?
A few days ago, as a means of standardization is changed all the names of the workstations (CPU and notebook), but in a tab called Workstation(s)/Server(s) failed during last scan, I keep coming and in fact I reconciled with the new names, which is a success. But to spend a few minutes, I again workstations appear as stations in store as if he had added a new one. which is very annoying that the amount of assets not coindice analyzed through existing assets, with respect to the workstations.
Asset Scanning By Agent Mode
Hi, Good Morning !!! To scan assets we are using Agent based method. When we upgrade Service Desk Plus its necessary to upgrade the Agent every time to scan the workstation. We know there is script to update the agent settings but it's very difficult to run the script in every workstation which are in workgroup. If we have not upgraded the agent then what will happen. Regards, Vaishali Shirolkar
Watch this portal usage video
Hi, I just upgraded our SDP to the latest version and would like to know how I can remove the "Watch this Portal usage video" link from the SDP homepage. Our users do not have YouTube access so this link serves no purpose and I would like to see it removed. Also, most of our users use SDP in Dutch, but it on the homepage there are a few items not translated into Dutch. On the Homepage there's "request catalog", "new request". On the "aanvragen 'requests) tab there's a button 'new request" instead
admin account doesn't have admin permissions
I'm not sure what I have done but somehow our technician accounts no longer have admin rights. I can log into them but I'm unable to change the permission levels for them. I thought I would be able to log in as a Local Adminisrator and do this but the Local Administrator account is the same. Is there a SQL query I can run to change the admin rights for the technicians?
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