ServiceDesk Scan Failure
I am hoping someone else has had this issue and found a fix for it. Basically, inside ServiceDesk we are getting a lot of computers that are failing to scan for some reason. Here is what happens with the failed computers step-wise:
- Scanning via computer name fails.
- Scanning the same computer that failed via IP address works and puts the computer, with name and all details, in the detected list.
- Re-scanning the same computer from the detected list after the successful IP scan now works and the scan has no issues completing. The strange thing that always comes up during this step though is under the "Hardware Modified" section this is shown as changing: "SystemInfoDomain DOMAINID changed from 301 to 1201."