business rules is not working for Service Catalog
I have a business rule:
Execute when a request is "Edit"
Turn on cascade execution
Override request values with Business Rule values
criteria: Request Type is "test type"
action: Change Status to "test status"
If i create a request from button "New incident" and then change type of request business rule is working, but if i create request from Service Catalog, busines rules dont work. The fields of both reuest are the same.
Why business rule dont work?
Thank you.
8.0.0
Build 8022
Execute when a request is "Edit"
Turn on cascade execution
Override request values with Business Rule values
criteria: Request Type is "test type"
action: Change Status to "test status"
If i create a request from button "New incident" and then change type of request business rule is working, but if i create request from Service Catalog, busines rules dont work. The fields of both reuest are the same.
Why business rule dont work?
Thank you.
8.0.0
Build 8022