Public URL Access for SDP
HI Guys I have setup SDP. I create a NAT to the local IP on the LAN. but for some reason i cant access the Manage Engine from the public url. Regards
CMDB Cleanup
We have 3 active ServicedDesk environments on site and one of them has a CMDB that has run away on us. We get a lot of errors from it and there are a lot of entries that need to be removed. One technician made a lot of errors in entering CI’s and deleting/changing CMDB catagories and we were hoping that there may be a script to run that can set the CMDB back to its default appearance, removing any entries and deletions made to the CMDB? Anyone know how to do a "one stop" cleanup on the CMDB?
External URL Access issue
HI Guys I have assigned a Public ip to my SDP but users can access the SDP from the internet. I can ping the server from the internet. Am i missing something? no data received err_empty_response Regards
Workflow for approving requests with multiple approvers
We have noticed the list of requests pending our approvals is no longer displayed on our home page. We just updated to Your Version : 9.0 Build 9044 The only sections we see on the home page are My summary, MY tasks and announcements. Please Help Karen MY APPROVERS ARE NOT SEEING THE NOTIFICATIONS ON THEIR HOME PAGE OF THE REQUESTS THEY NEED TO APPROVED. I REALLY NEED A SOLUTION, PLEASE
Technicians Request view corrupted
After changing 250+ requests using the advanced search feature, a technician's view on the request tab has become corrupted. It's only affected the one technician and I don't want to restore the DB as all the others are unaffected. All requests, Actions, Settings on the header will not function. Please advise - how to reset the individual technicians views (even to a default set of views).
no subcategories listed when creating custom views
When trying to create a new Custom View, our list of Sub-Categories is not listed in the Filter field. We can see our complete list of Categories and Items when creating a filter. Build 9041
requester does not exist
hi I have imported many users from active directory in service desk manage engine. now a few of users can log in on this portal but in the case of sending request a message appears saying that "requester does not exist". so I want you help me solve this problem, please. Thanks
Submet for Approval.
Hi People, Could someone help me. When we submit incident approval popup does not close automatically and gives no error information. After I receive the email with links to approve and get this error below: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException
org.apache.jsp.approval.Approve_jsp._jspService(Approve_jsp.java:431)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:196)
org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)
com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:178)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
Problem from attachment in request
Hello. Have some problem with attachemt name like 'filename ..jpg' Two dots before extension. Filename saved to disk in subdir with request id (9988). Link in request for open show http://servername:8080/servlet/HdFileDownloadServlet?module=Request&ID=9988&KEY=61F1F41E-1307-4BDA-B980-77A60B42335B&delete=false But if i try download file get error "T he File was not found."
wrong encoding in FULL_DESCRIPTION.html
Hello, We use MSSQL with utf-8 encode, all work fine. Language "Russian". But if email is to long SD generate html attachment HTML with: <meta http-equiv="Content-Type" content="text/html; charset=windows-1251"> but all russian text in UTF-8. It i change charset in html file all show fine. How sold this problem?
InstallAgent Script and GPO
Hi all, Im trying to deploy the windows agent for invetory via GPO. I go trough the Howto: Deploying agents through Active Directory but it won't work. Nothing hapens by booting the clients. If i go to the location of the script \\domain\sysvol\policies\{8GFH....}\Machine\Scripts\Startup\InstallAgnet.vbs und run this script by hand i gett this error: File Name is not provided. Any Idea why this happens? and how i can fix it? Thanks all! PS Im running Version 9.0 Build 9000 I create a test OU and
Mail Server Settings IMAPS
I'm getting an error when attempting to setup Mail Server Settings for IMAPs. When saving the settings I get FAILURE: E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate. Any ideas what the issue is. The IMAP server I'm connecting to is Exchange 2010 with a valid SSL certificate purchased from a CA Authority.
When I run 'Report on Problems by Status', using the following advanced Filtering, the following error is returned'
When I run 'Report on Problems by Status', using the following advanced Filtering, the following error is returned' Invalid object name 'SolutionToWorkAround'.
Record Locking
Does version 9 contain a locking mechanism to prevent 2 technicians from editing the request at the same time? Thanks
Unable to set up email
Hi, We are unable to set up email within SD Plus, not matter what settings we try it fails to connect to Exchange 2010. Here are the steps we've tried: Set up a new user with a mailbox Logged into that mailbox and sent/received email from it Ensured POP3 & IMAP4 are enabled on the mailbox Tried using the DNS name and IP address of the Exchange serverNot matter what we try we are unable to send or receive email through SD Plus and have no idea why. Can anyone help?
'Greying out' pre-populated/default fields
Can pre-populated/default fields be greyed out to prevent technicians from editing the field? Thanks, Jenny
import accounts from Active Directory on schedule
Hi I have AD authntication but I have problem - not working schedule import accounts from Active Directory When choosing "Schedule AD/LDAP import once in every 1 days" - button "Save Schedule" does not work and option is not saved. Help me pls Thanks
Remove Function Where An Email Sets Resolved Status Back To Open
hi there is there a way to disable the changing of an Incident's status from Resolved to Open whenever an end user replies to the resolution email? I would like to have this manually done as we have instances where users send general emails thanking our service which doesnt require a Resolved incident to be set back to Open,,
Incidents re-opening when they aren't supposed to
Hi all, We do not want incidents to re-open when a new email is received with the same request id. We simply want the ticket to get updated and the technician alerted. This is the option we have set in the SElf Service portal area of the admin page. However, it still happens. If the ticket is resolved and an email is sent to the requestor saying that it is resolved, and they reply, the ticket gets opened again. We don't want this to happen. In fact, we don't want the ticket status to change ever
compliance type "excluded" and "freeware" not set correctly
Hello, In our "Scanned Software Assets" overview all the "excluded" and "freeware" software is listed as "Under Licensed". How can we fix the compliance type for all the software to compliant? These software is scanned with a previous version op Manageengine Servicedesk, now we are running 9.0 Build 9002. If we add new software to ""excluded" and "freeware" the type is set correctly. Regards, Danny
View of home page in service desk- 2nd post
We have noticed the list of requests pending our approvals is no longer displayed on our home page. We just updated to Your Version : 9.0 Build 9044 The only sections we see on the home page are My summary, MY tasks and announcements. Please Help Karen MY APPROVERS ARE NOT SEEING THE NOTIFICATIONS ON THEIR HOME PAGE OF THE REQUESTS THEY NEED TO APPROVED. I REALLY NEED A SOLUTION, PLEASE
Doest Show Text in PDF Format
HI Dears when i use PDF format for my reports, it doesnt show some text of my report and i have to use another format of it. my text that are doesnt show are Arabic. How i can solve my problem? I Attached a picture of it. THanx a lot
Active Directory Authentication Issue
Hi, I have successfully imported the active directory users into SDP, but the requester's are unable to login into the SDP. Below is the log generated: [10:00:56:934]|[04-29-2015]|[com.adventnet.authentication.internal.WebClientAuthenticationManager]|[INFO]|[30]|: authenticating user : test| [10:00:56:934]|[04-29-2015]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[INFO]|[30]|: User Domain Mapping Status Inside SSOUtil ---- true| [10:00:56:934]|[04-29-2015]|[SYSOUT]|[INFO]|[30]|:
Cannot enable AD Authentication
I have Service Desk Plus installed on Windows 2012 R2 and when I enable Active Directory authentication, I get an error ( User:administrator trying to enable Active Directory Authentication ) in the Support\System Log. I have reinstalled the application, and I can import users and assets, but the logins for Domain Users is not working. Can you help?
Unable to start SD on W2k12
Hi I have been trying to install SD on Server 2012 R2 and have not been successful. The initial install goes well but starting of the service after install never works. I have uninstalled manually (where is the uninstall on 2012? - it installs under C:\ManageEngine, not under Program Files) and deleted the service and the registry and re-installed three times and the starting of the service always hangs on "Application Layer Started........" I then tried the run.bat method and it also failed to start.
Where do Task Status Options come from?
Technicians continue to use Status values that have been disabled, yet they are available to Close a Task. Is the Helpdesk - Status List a configuration for ALL Requests and Tasks? The only Module I see with a different set of Status Codes is within Problem/Change Management. Why, if the status value "Completed - Change Installed" is marked "Status not for further usage" is it visible and can be selected by our technicians to close a Task? Anyone else verfy this as a problem? Cheryl Ankrom Jennmar
how to change date-time format to DD-Mon-YYYY HH:MM:SS (ie. 05-May-2015 16:41:35)
Dear All, SELECT LONGTODATE(wo.CREATEDTIME) "Created Time" from WorkOrder wo how to change date-time format to DD-Mon-YYYY HH:MM:SS (ie. 05-May-2015 16:41:35) please help Thanks Win
looking Setup of 9005 V
Dear supporter, i am looking in the http://archives.manageengine.com/service-desk/ for Setup of the servicedesk plus 9005 V but its dose not show anything please help me out
close and system open again
When you close an application after a minute it returned to the status of open ?
Cannot launch the ServiceDesk server
Hi! I'm trying to install the free edition of ServiceDesk Plus. If I use POSTGREE DB, everything works without a problem. But as soon as I try to use MSSQL from another server, problem starts. I've tried to use "changedbserver.bat" to connect to the MSSQL and this works. I see that the connection is established and I see that the database was successfully created on the SQL server. But the server does not want to run. I've tried the "run.bat" trick, but without success. Does somebody have any helpful
issue SMTP Office 365
i'm having issues trying to get SMTP working via SCP with Office365 (Sending Notification Failed) Incoming mail (fetching) is working fine & we're able to telnet successfully to the SMTP server. Keen to know if anyone else has this setup? Screenshot of settings attached. Tried tweaking the SMTP / SMTPS & TLS options without success.
Custom Views - Technician filter
When trying to create custom views using the technician filter, no technicians are in the list just 'none'. his as this We have tried this on multiple browsers, cleared the cache, restarted the application and renamed the extracted folder. Please can you confirm how we can resolve this ASAP? We are using build 9044.
Printers not showing under IT Assets / Printers
Hey, I did a scan for printers (network range) and now I have 63 printers listed under IT Assets -> Printers and some are missing. But when I create group with Criteria - Product Type is "Printer" then I see 84 printer which is correct number. When I run report on all assets, again I get 84 printers. I have already sorted out OIDs under Admin / General OID - and assigned correct Type and Product name and those appear correctly in report and in group. But they do not appear in default view for printers.
Audit Failure
Hi, If i set an automatic Adutit scan i get back this error: Error : No response received from workstation. Probably the workstation might be switched off or does not exist. The same assets are recognised if a use "network scan" so i'm sure the credentials for the login are corrects. Thanks in advance for the support.
Problems with sending e-mail notifications
Hello. Installed Service Desk Plus 9.0.44. I set up notification of the author by e-mail of the receipt of the request, the appointment of Responsibility persons, about its closing and updating of the request. Notifications by e-mail only get the receipt of the request. What is the cause and how to fix it? The license is not installed. Sincerely. Igor Stepanenko.
SDP 8.0 broken by Chrome 43
Hi there, Ever since the update to Chrome 43, several features in ServiceDesk are not working properly. For example, we can no longer click on a tech in the technicians list and get the window showing their information. We cannot add notes to tickets. I assume this is JavaScript related, but I can't seem to find anything that fixes the issue. Has anyone seen anything simlar, and better yet, have an idea to fix it? Thanks
SDF-57601 : Option to configure Multiple mail Ids for requester
Hello team, With reference to the SDF-57601 : Option to configure Multiple mail Ids for requester I've just installed the latest updates and i could add another email address to the requester but after testing, it worked once on my test environment. However, when I tried to use it on the production environment, it doesn't work... The requester still gets the emails only on the primary email address. Any idea why is that happening? Kind Regards, Georges Samy
Problem upgrading to SDP Build 9001
Currently at version 9000. When I try to upgrade to 9001 it gives me the following message: JRE upgrade is pending. Start ServiceDesk server once and try applying the patch. I start SD server and try to upgrade and get the following error: Shutdown ServiceDesk server and then try applying the patch. I should mention I am upgrading originally from 8213 to 8217 then 9000 and now finally 9001 all in the space of a few hours with no server reboots. Can I please have some help? Thanks.
Change status action buttons greyed out
It appears that a Change Owner can change the Stage/Status of a change by editing the change record and choosing the required Stage or Status from the drop-downs. However when he is simply viewing the change (eg while it is in the Submission stage", the "Status Actions" menu is empty and the two action buttons are greyed out. Should the change owner not be able to move the change to the next stage using these methods (ie without having to actually edit the record)? It works for the change manager,
closed and system open again
I try to close an incident and after a few minutes the system changes the status back to open ?
Next Page
