Unable to start SD on W2k12
Hi I have been trying to install SD on Server 2012 R2 and have not been successful. The initial install goes well but starting of the service after install never works. I have uninstalled manually (where is the uninstall on 2012? - it installs under C:\ManageEngine, not under Program Files) and deleted the service and the registry and re-installed three times and the starting of the service always hangs on "Application Layer Started........" I then tried the run.bat method and it also failed to start.
Where do Task Status Options come from?
Technicians continue to use Status values that have been disabled, yet they are available to Close a Task. Is the Helpdesk - Status List a configuration for ALL Requests and Tasks? The only Module I see with a different set of Status Codes is within Problem/Change Management. Why, if the status value "Completed - Change Installed" is marked "Status not for further usage" is it visible and can be selected by our technicians to close a Task? Anyone else verfy this as a problem? Cheryl Ankrom Jennmar
how to change date-time format to DD-Mon-YYYY HH:MM:SS (ie. 05-May-2015 16:41:35)
Dear All, SELECT LONGTODATE(wo.CREATEDTIME) "Created Time" from WorkOrder wo how to change date-time format to DD-Mon-YYYY HH:MM:SS (ie. 05-May-2015 16:41:35) please help Thanks Win
looking Setup of 9005 V
Dear supporter, i am looking in the http://archives.manageengine.com/service-desk/ for Setup of the servicedesk plus 9005 V but its dose not show anything please help me out
close and system open again
When you close an application after a minute it returned to the status of open ?
Cannot launch the ServiceDesk server
Hi! I'm trying to install the free edition of ServiceDesk Plus. If I use POSTGREE DB, everything works without a problem. But as soon as I try to use MSSQL from another server, problem starts. I've tried to use "changedbserver.bat" to connect to the MSSQL and this works. I see that the connection is established and I see that the database was successfully created on the SQL server. But the server does not want to run. I've tried the "run.bat" trick, but without success. Does somebody have any helpful
issue SMTP Office 365
i'm having issues trying to get SMTP working via SCP with Office365 (Sending Notification Failed) Incoming mail (fetching) is working fine & we're able to telnet successfully to the SMTP server. Keen to know if anyone else has this setup? Screenshot of settings attached. Tried tweaking the SMTP / SMTPS & TLS options without success.
Custom Views - Technician filter
When trying to create custom views using the technician filter, no technicians are in the list just 'none'. his as this We have tried this on multiple browsers, cleared the cache, restarted the application and renamed the extracted folder. Please can you confirm how we can resolve this ASAP? We are using build 9044.
Printers not showing under IT Assets / Printers
Hey, I did a scan for printers (network range) and now I have 63 printers listed under IT Assets -> Printers and some are missing. But when I create group with Criteria - Product Type is "Printer" then I see 84 printer which is correct number. When I run report on all assets, again I get 84 printers. I have already sorted out OIDs under Admin / General OID - and assigned correct Type and Product name and those appear correctly in report and in group. But they do not appear in default view for printers.
Audit Failure
Hi, If i set an automatic Adutit scan i get back this error: Error : No response received from workstation. Probably the workstation might be switched off or does not exist. The same assets are recognised if a use "network scan" so i'm sure the credentials for the login are corrects. Thanks in advance for the support.
Problems with sending e-mail notifications
Hello. Installed Service Desk Plus 9.0.44. I set up notification of the author by e-mail of the receipt of the request, the appointment of Responsibility persons, about its closing and updating of the request. Notifications by e-mail only get the receipt of the request. What is the cause and how to fix it? The license is not installed. Sincerely. Igor Stepanenko.
SDP 8.0 broken by Chrome 43
Hi there, Ever since the update to Chrome 43, several features in ServiceDesk are not working properly. For example, we can no longer click on a tech in the technicians list and get the window showing their information. We cannot add notes to tickets. I assume this is JavaScript related, but I can't seem to find anything that fixes the issue. Has anyone seen anything simlar, and better yet, have an idea to fix it? Thanks
SDF-57601 : Option to configure Multiple mail Ids for requester
Hello team, With reference to the SDF-57601 : Option to configure Multiple mail Ids for requester I've just installed the latest updates and i could add another email address to the requester but after testing, it worked once on my test environment. However, when I tried to use it on the production environment, it doesn't work... The requester still gets the emails only on the primary email address. Any idea why is that happening? Kind Regards, Georges Samy
Problem upgrading to SDP Build 9001
Currently at version 9000. When I try to upgrade to 9001 it gives me the following message: JRE upgrade is pending. Start ServiceDesk server once and try applying the patch. I start SD server and try to upgrade and get the following error: Shutdown ServiceDesk server and then try applying the patch. I should mention I am upgrading originally from 8213 to 8217 then 9000 and now finally 9001 all in the space of a few hours with no server reboots. Can I please have some help? Thanks.
Change status action buttons greyed out
It appears that a Change Owner can change the Stage/Status of a change by editing the change record and choosing the required Stage or Status from the drop-downs. However when he is simply viewing the change (eg while it is in the Submission stage", the "Status Actions" menu is empty and the two action buttons are greyed out. Should the change owner not be able to move the change to the next stage using these methods (ie without having to actually edit the record)? It works for the change manager,
closed and system open again
I try to close an incident and after a few minutes the system changes the status back to open ?
Reports error after upgrade from 9012 to 9044.
We recently upgraded from 9022 to 9044 and everything is working perfectly except Reports. These all fail with the error "NTLM Failed Redirecting To Login Page.. ". We have disabled SSO and still get the same error. We have also cleared the "applications\extracted" folder and restarted and still get the same error. Have anyone else experienced an issue like this or could suggest where to look for more clues?
REstoring DB goes wrong.
I want to change my DB from MySQL to MSSQL. I made all the insrtuction, but database isn't restoring. It says:QUERY = INSERT INTO QueueDefinition (QUEUEID,QUEUENAME,QUEUEDESCRIPTION,SITEID,SENDERNAME,REPLYADDRESS,CIID,ID_DEPARTMENT) VALUESnull java.sql.batchupdateException: Invalid Column Name 'ID_Department'
Cannot Edit / delete Resolution templates from Admin tab
We can create Resolution Templates but these do not show in the Resolution Template section on the admin page, just shows blank space. This means we are not able to edit or delete these templates. We have tried deleting then browser cache and cookies and have also renamed the extracted folder. Please advise. Using 9.0 Build 9044.
ServiceDesk won't start
Hi Since couple of day, our SDP is not working anymore. I use the batch startSDP and it hangs each time at specific point 89%. on the startout.log file I see repeat "resquestScheme is http". I tried some of debug process find in this forum without any positiv result... Updated to the last release, same way. I can restore but I'll loose one work week, so if I can make it right without restore it will be great Thanks in advance for your support Best regards K. Fluckiger
Can't associate sites to technicians
Please I have a list of sites in the site area of SD+ Helpdesk but I can't associate the to technicians because when you try to edit a technician I don't have the list of sites in the column which has do with associate to technician rather all I see is not associated to any site
Multiple incoming email addresses causing issues.
I'm having essentially the same issue as this https://forums.manageengine.com/topic/email-address-in-cc-field . For my example see below its complicated in to type up the steps to reproduce but I'll do my best. Essentially we have multiple incoming addresses that feed into a single mailbox. So a user can send an email to support@domain.com, tech@domain.com, techsupport@domain.com, tech.support@domain.com etc. The issue is I can only add a single address under incoming mail lets say support@domain.com.
Technician cannot see request logged
Hi, This just happen to us 2 days ago. Our technician suddenly cannot see request that have been logged which they previously can. Our setup is as follows 1. The role for our technician is to be able to view "All in group & assigned to him[Request only]". 2. They are also restricted by their site. 3. Certain Services in the service catalog is associated to their group. Therefore, rightfully, the technician should be able to see all service request that are associated to their group and in their site
Using Requests/Incidents in Projects
We are starting to use the project module more in SD+ and I am not sure if this is possible to do or not. Some of the members (project admins and project managers) in our project are not technicians, but we would like them to be able to see requests that are tied to the project. Currently I can only tell that they are seeing them if they are requested by themselves. We want them to be able to see all the requests, not only theirs. Is this possible?
Multiple technicians picking up same ticket
Several times now all the members in one of my support groups get notified of a new ticket. They follow the link and hit the 'Pick Up' button. The problems is that someone else had already picked up the request and was working on it. Is there a way to disable the 'Pick Up' button once someone has already claimed it or at least a better (more immediate) notification that it's already been claimed?
SD don't starting after server reboot
Afrer server reboot ME ServiceDesk service starting and immediately stopping. In logs there is message about "Mon May 18 18:16:11 NOVT 2015 : percentage 89" and after just "Mon May 18 18:16:17 NOVT 2015 : requestScheme is http " message repeats. When I've tried to copy database to new SD installation - same messages in logs and service don't starting.
SHA2 issues with ServiceDesk (constant timeouts)
Hello, I am wondering if there is anyone out there that are having issues with ServiceDesk Plus version 9.0 Build 9042 since upgrading server certs to SHA2? I am currently experience time out issues which are severely impacting drop down menu's and my ability to effective use the Admin tab. Thank you, Vicky
Add conversation through email
Hi Support, We encounter some issue in version 9.0 Build 9041 for add conversation through email. I give you scenario that i need to solve: 1. New request created with 3 staff need to handle this request 2. 1 staff reply the email by putting servicedesk email as CC. btw, for your information that we setup email notification and put email address to communicated with Servicedesk Plus. 3. but in the servicedesk conversation part, not appear. Previous version is working fine. any idea how to solved
Not able to take data backup to restore the same in new installation of ServiceDesk Plus
I am getting few errors/warning while taking data backup of ServiceDesk Plus 9.0 Build 9034. After running backup script, I am not able to find .data file in backup folder. Find the errors/warning message in attached file.
Unable to close changes.
Before, I had a simple open/close options in ServiceDesk Plus. Now, seemingly after an update to ServiceDesk Plus version 9.0 Build 9041, all of a sudden I have a LOT of 'change options'. Except for the most important one: ' Close'. I cannot seem to find out how to just close a change. Am I not seeing the obvious? What am I missing? Thx.
In service desk reports SLA and ticket resolved time option not available ?
In service desk reports SLA and ticket resolved time option not available ?
Reset Service Desk Plus Administrator Password Help
Have a weird one, here. I have enabled AD Authentication which works fine, now there is only the standard default LOCAL administrator account on the SDP system, after changing the password from the default one I logged out and trying to login even with the dropdown box set as local authentication it will not login. to me looking at the log file it looks like its dismissing the local authentication and trying to authenticate to AD is there a way to reset the default administrator account so I can
Administrator cannot see all Service Catlog Service templates
If a Service template is created and set to a specific group, then the administrator cannot view these templates. We do not want to add the administrators to these groups, they should be able to view all of these regardless.
LDAP Contfiguration and Login
Hello, I have LDAP configured and when I save it says "SUCCESS: Domain Controller saved successfully. Connection check with the LDAP server successful." However when I try to login with my LDAP account it says 'Username or Password incorrect.' I can login with the Local Administrator account, just not LDAP. I verified the LDAP attributes with LDAP Admin 1.6 (http://www.ldapadmin.org). I've tried both with and without the single quotes. Nothing seems to work. LDAP server is Oracle Enterprise 10g
Unable to Disable Default Request Templates
I've installed the latest updates to SDP and now the default request templates are showing, even though they are turned off in the Admin. Any thoughts?
WARNING :Site cannot be deleted as it is being used by a module
I have several sites i want to delete but i get the following error: WARNING :Site cannot be deleted as it is being used by a module' what can i do to delete and it assign it to a different site?
Scanning Domain
Hello, After I Scann my domain it only show the name of the machine, but do not bring any information about the computer. I,m using the cloud version of Service Desk. What could be the problem?
Associated site and group
Hi there, We use email to create new requests. Is it possible to assign all new requests to a site and the group? I can only see business rule to assign the group, but not the sate. Any suggestions?
Rendering Exception instead checkbox select in all menu
Hi, we have some problem after restoring database, in screenshot below we got that view in all menu program, also we made upgrade to version 9042, but situation not changed in adition we done restore and rebuild index on MS SQL side all operations were succsesful, also we launched reIndexData.bat theare was many exceptions but nothing happend again, could you help us what we can do, or which log file take information about this issue?
Error using GET_REQUESTS operation (REST API)
Hi Support Team, I am using ManageEngine ServiceDesk Plus version 8.1.0 build 8123 and I am trying to connect via REST API to get a list of all requests and their details. I have tried all solutions found in this forum but I always get this response: <operation name="GET_REQUESTS"> <result> <status>Failed</status> <message>Error when performing - GET_REQUESTS - java.lang.Long</message> </result> </operation> These are my parameters: URL: http://<servername>/sdpapi/request/ Method: POST OPERATION_NAME:
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