Where do Task Status Options come from?
Technicians continue to use Status values that have been disabled, yet they are available to Close a Task.
Cheryl Ankrom
Is the Helpdesk - Status List a configuration for ALL Requests and Tasks? The only Module I see with a different set of Status Codes is within Problem/Change Management.
Why, if the status value "Completed - Change Installed" is marked "Status not for further usage" is it visible and can be selected by our technicians to close a Task?
Anyone else verfy this as a problem?
Cheryl Ankrom
Jennmar Corp.