Add conversation through email
Hi Support,
We encounter some issue in version 9.0 Build 9041 for add conversation through email.
I give you scenario that i need to solve:
1. New request created with 3 staff need to handle this request
2. 1 staff reply the email by putting servicedesk email as CC. btw, for your information that we setup email notification and put email address to communicated with Servicedesk Plus.
3. but in the servicedesk conversation part, not appear. Previous version is working fine.
any idea how to solved this? or maybe any format for the subject to make it work?
thank you
Leo
We encounter some issue in version 9.0 Build 9041 for add conversation through email.
I give you scenario that i need to solve:
1. New request created with 3 staff need to handle this request
2. 1 staff reply the email by putting servicedesk email as CC. btw, for your information that we setup email notification and put email address to communicated with Servicedesk Plus.
3. but in the servicedesk conversation part, not appear. Previous version is working fine.
any idea how to solved this? or maybe any format for the subject to make it work?
thank you
Leo