How do I perform a mass delete of certain assets?
I have a spreadsheet full of assets that I need to remove as they have been recycled. Is there anyway to upload a csv or something for a mass deletion of those specific assets?
Scripts to have approval from Manager using service catalog
Dear Support, There is our requirement. We have different service catalog. Like example :- Service Catalog below 1. AWS login request 2. AWS support request 3. Software installed request 4. Server decommission request
Difference between Asset Management Module and CMDB
Hi all, I'd like to understand the difference between the Asset Module on ServiceDesk Plus and the CMDB. I see that when I create a new Asset, it is alse created as a CI on the CMDB, but for the Assets I need license (I had to buy a license pack for 1000
Auto Share - using multi select
Hi I have a need to create an auto share and I see from this link https://pitstop.manageengine.com/portal/en/kb/articles/how-to-auto-share-request-to-users-specified-in-a-request-field-v3 that i can use my own custom field (called auto share) that contains
Automatic creation of a new request in another Service Desk Instances ESM
Good day. We started testing and purchasing Service Desk Plus product with ESM A necessary mechanism (possibly a script) that, according to a specific event or business rules, will create a new service request in another Service Desk Instances The purpose
Mail is not processed as new request
Hello everyone. In search of a way to transfer a Request from one ESM Instance (HR) to another (IT), we tried to use a custom trigger with an email notification. The letter is successfully sent on behalf of nrd@ and gets into the help@ box. Then ESM Instance
Able to print in project
Hi, Was wondering when we will be able to print\export out info from the project tab as this is need badly. Regards Keith
Login Page - add text
Hi, Is there a way to add text to the login page for SDP? Specifically, we want to add something like does not work with Internet Explorer. Please use Edge or Chrome to login in.
life cycle and verified checklist
hi We used your service desk plus 11121. I used life cycle and mandate "verified ckecklist" but its not work and can resolved request with out fill checklist. can you help me?
[SOLVED][ SDF-83058 ] Rename the default instance]SDP ESM: Rename the IT Helpdesk instance
Hello Support. We are currently using SDP ESM v11005 Is it possible to rename the default instance of "IT Helpdesk"? We want to modify the name of the instance "IT Helpdesk". Regards. Rafael Vega.
Rename the default instance[IT Helpdesk]
i have one instance is default instance - version is 11.3 Build 11307 need guide to Rename the default instance [ IT Helpdesk ] & description
Project Module-Confused by Technican Role
I am looking at starting to use the Project module and get confused by the Project Role in the Technicians profile. I get a choice between Project Admin Project Manager Team Leader Team Member The issue I have is I still have to assign the Technicians under the membership tab in order to see the list of projects. What is the point, other than Project Admin if I still need to assign the Project Manager, Team Leader, or Team Member to the project under the membership tab. What I would like
Add Attachment function only available if you access Tasks in a certain way
There appears to be a difference in the way tasks are handled, depending on which screen you access them through. Once a task(s) has been created from the master ticket, if you are the team receiving that task, you will generally see it via the side bar labelled "View Task(s)" Lets call this Method 1 The second way to access a task is Method 2, which is via the Tasks tab on the master request. When you open a task using method 2, you have a handy "Attach File" button: Some of the tasks we are creating
Service Catalog Question
Is there a way to have all requests that are created from a Service Catalog template to be associated with a selected Requester in the system and also with the person that submitted it?
[SDF - 35886] Assigning Templates to Groups
Hi All, We've been playing about with Resolution and Reply templates recently. Because we have a few different teams on the servicedesk we wondered if its possible to have specific templates only visible to specific groups/technicians? Ideally the CAD
How to create a new request in this senario
HI Okay so one service desk support group (group a) gets an email and it creates the request for them. They need help with the request so they forward it to another support groupb. The other support group(b) does not get a request created because service
SD Plus custom report
Hi all I am just studying SD Plus and trying to create a custom report of task's work log. Here are the columns I'd like to see in the report of task's work log: Task ID Owner (work log field) Time taken to resolve (work log field) End time (work log
Move or copy groups between sites
Hello! Is there a way to copy or move a support group between sites? Right now the only way I see is to delete the group from the original site and re-create on the other site, unless I'm missing something? Thanks!
How to implement dynamic request approval through custom triggers with configurable CSV file
I have problem setting this up. Im new and dont have much of an experience in py. Does somebody have guide or have csv and .py file allready setted up so i can be like lazy student and copy. I need this for my side project where i wana lower usage of
2FA not work
Hi! I am using the product ManageEngine ServiceDesk Plus 11.2. 2FA stopped working today. Users cannot log in to the system, the authorization window freezes. In the settings there is no way to disable the second factor for all users Please, help!
Custom Trigger - TimeoutException
Hi, After upgrading to the latest version available to us (9218) we have noticed our custom trigger is no longer working. We use the custom trigger when new incidents are raised to send the details to our teams slack channel, but now when an issue is raised in the ticket history we get the following error: Action by Ian Jones on Jun 23, 2016 04:16 PM Action menu "Action Executed is :Send to Slack" invoked Action by System on Jun 23, 2016 04:17 PM Action Executed is :Send to Slack Message: JobExecution
How can i db migrate Postgre SQL to MSSQL - RestoreDB PSSQL to MSSQL
Hello there, We use servicedesk plus 12.0 Build 12000 on windows server. System now use Postgre SQL and we wish to migrate SQL AOAG. I found this document https://pitstop.manageengine.com/portal/en/kb/articles/how-do-i-convert-the-database-from-pgsql-to-mssql
"User" Access to certain "Technician" Requests
Is it possible to give a basic user/requestor access to view a particular technician's requests in Service Desk? Thanks!
Can a Script run a script?
We have a field we use as an identifier for customer transactions. When this field is populated by a technician, I want to have that value checked against all other requests to see if it has been entered before and popup a message to the technician.
How do you handle requests that come in that aren't for your Service Desk
Folks, How do you categorize (Service Category, Category, Subcategory, Item) tickets that come into your service desk that aren't for your service desk. For example, let's say someone is using a vendor that isn't supported by your organization. An employee
Service Desk Previous version
Hi, I want to test the previous version of service desk. where can i get the setup files?
Forgot my restore password - Service Desk plus
Hi, I have forgot my restore password, how can i restore by backup. Please help !!! Regards, Islam Shaikh +91 9819196736
Trigger Task on Effective Date Field
So I posted this previously. https://pitstop.manageengine.com/portal/en/community/topic/trigger-task-on-evective-date With Custom Task Triggers and Custom Functions and everything that's been introduced since that first post. Is there anyway now to achieve
multiple attachments with one action
Is there a way to include multiple attachments at one time? Want to add multiple (multi select) attachments to a reply to requester without having to choose them one by one using explorer Want to add multiple (multi select) attachments to a task without having to choose them one by one using explorer Thank you, Cheryl
API Add Attachments
Hello everyone, I try to add attachment to request. As you can see on attachment i can upload from PostMan. I made a simple form for upload attachment to request but it gave an error like below. {"response_status":{"messages":[{"type":"failed","message":"The
Prevent assiging technician
How can I prevent technicians from assigning tickets to another technicians?
Error on Self-Portal on any browser
Hi, Suddenly our users started to "loss" the Self-Portal to submit tickets. We tried several things like updating SDP (now running last version 11.3 Build 11309), Java updates, browser updates, theme change... nothing worked. I can still login myself
Close "LINK DOWN" ticket if "LINK UP" email received?
We have our SD WAN devices set to email our helpdesk email. In event of link going down they will email say "(LINK_DOWN) - Site Name - Telstra Internet (USB2)" on coming back up will email "(LINK_UP)...". I had a quick look at Business Rules but not very
sentinelone tagging wrapper.exe as threat
we just upgraded to 11.3 build 11309 and wrapper.exe is being tagged as a threat by sentinelone. anyone else experience this?
[SOLVED]Add Request - Unable to select other technicians as Requester
I have noticed that when creating a request from Quick Actions or other places or trying to change the requester, I cannot select other technicians as the requester. Can anyone verify that this is normal behavior? If so, why? Case Use: My Manager (Also
transfer to a new server
Have a nice day! Now I'm trying to migrate my SD server to a new OS. I use the instruction https://www.manageengine.com/products/service-desk/on-premises/faq/upgrade-installation-backup.html#moving1 At the step of creating backUp, an error occurs. Please
how to use variables in subject name
Is there a way to set up a template to change the subject line when a user enters data into another field on the form? i want to have an employee name field and when that is filled in have it update the subject like to be "new hire - "data in employee
Dynamic Stage Approval
We have a requirement where need to add another approval stage to the Service Request based on the certain custom field value within form. Let say when someone add a request for phone it will be directed to manager as designed but if a requester selects an upgraded option, then the senior manager from other department need to approve that request as well. We could not find any option to do that under "Form and Fields Rule" to dynamically add the Stage or using Custom Triggers because we are not able
C# API sample code
Can someone provide some sample C# code that calls a Service desk API?
API V3 example to view all requests using a user created filter
Hi Does anybody have an example of using API V3 input_data to get all requests using a user created View/Filter. The documentation here:- https://ui.servicedeskplus.com/APIDocs3/index.html#view-all-requests shows the use of filter_by:- {"list_info": { "row_count": 20, "get_total_count": true, "filter_by": {"name": "Open_System" } } } which when I encode the does return data, however I think "Open_System" may be a preconfigured View/Filter. When I change the above to use my user created
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