We have a requirement where need to add another approval stage to the Service Request based on the certain custom field value within form. Let say when someone add a request for phone it will be directed to manager as designed but if a requester selects an upgraded option, then the senior manager from other department need to approve that request as well.

We could not find any option to do that under "Form and Fields Rule" to dynamically add the Stage or using Custom Triggers because we are not able to access the custom field value.

Please let us know how can we accomplish this requirement.

Thank you.