Close "LINK DOWN" ticket if "LINK UP" email received?
We have our SD WAN devices set to email our helpdesk email. In event of link going down they will email say "(LINK_DOWN) - Site Name - Telstra Internet (USB2)" on coming back up will email "(LINK_UP)...".
I had a quick look at Business Rules but not very clear to me there how to achieve. Is there a simpler way to just have it close off the original (and UP email request) if received? We do have multiple WAN links around so would have some way to confirm the same link that went down back up.
Thanks