Domain Scan
Hi, I've been able to conduct a domain scan to test the capability, 3 workstations appeared, 8 workstations were recorded in the error log as "no response received" probably because they are turned off for the weekend. If I start a a new scan of the domain when everyone is back in the office, will ServiceDesk add only the new workstations or wil be create duplicate entries? Thanks, G.
automation and alerts
Hi I know that an email will be sent on the creation of a request to the requester, can there be a default email or sms to alert the admin of a new ticket? or multiple admins? Leec
Scanning problem in non english OS
I encountered problems scanning the domain. Reading in the forum I found the answer why. Now, when will you fix the problem? Do you have a schedule for your next release? I would be very interested in your product. regards
Inventory
I am more interested in the inventory part of this system. When my network is inventoried I would start using the help desk. I would like to know what is the best way to add my workstations to my inventory with details. I have scanned my network and I can see only the computers' IPs. The first station I am using to test does not show much information and gives me the following message: " Either access denied for the user or the remote DCOM option might be disabled in the workstation. " DCOM is running
Manual
Is there a manual in pdf format for ServiceDesk Plus? I would like to go through the configuration without having to be in front of the computer scrolling pages for hours. THanks, Volnei
Requesters being able to self-register!
Hi, I;m sure this has been raised before but it would be great for requesters to be able to sefl-register instead of their accounts having to be setup be the Admins. Thanks, Pauly.
Need help with scanning - Need help setting up WMI and DCOM
What exactly does: WMI service needs to be enabled in both the server and the client. Remote DCOM should be enabled in both the server and the client. Mean in Windows XP client environment? How is this done? Need this info asap, as I'm trying to demo evaluation of software to my client.
Deleting Purchase Orders and Pricing Error/ Moving Database
Great Product. I am playing around with my newly purchased version, and I mistakenly put in a PO that had the wrong price. Once you save it you can't delete this. How can I accomplish this? Next, can I move the database to a different machine (with the software) once I have it configured the way I want it?
automatically open tickets from opmanager
hello, is there a document or set of instructions that I can use to test for issues/alarms in opmanager to be able to send an email/sms alert as well as to be able to open a ticket automatically from servicedesk? also, is there an email address that I can use to be able to send to, to again be able to automatically open ticket requests in servicedesk? thanks naynesh
Error scanning domain
Hello, I am trying the eval version to scan our domain and I get the following error: FAILURE : No response received from workstation. Probably the workstation might be switched off or does not exist. When I check the log file it says: [11:35:31:856]|[03-18-2005]|[com.adventnet.servicedesk.asset.discovery.IpUtil]|[INFO]|[27]|: Command String formed is ping -n 3 -w 3000 xxxxxxxx | [11:35:34:105]|[03-18-2005]|[com.adventnet.servicedesk.asset.discovery.NodeDiscovery]|[INFO]|[27]|: Node : xxxxxxxx is
SMS/Email Notification
Hi In the notification rules, I had ticked both email and SMS notification of the technician when request is assigned. Only the email came through however. I then unticked the email notification, and the SMS then came through. Does Servicedesk send either an email or SMS, or should both be coming through? Thanks in advance Nigel
Requests by email
I can't find any information on the proper way to create an email for automatic request submission. I need to know how to specify the technician, and the due date, and priority and such. Thank you.
Problem with russian font
Russian letters are displayed digital code Help please!!!
Blank password
How to enter only login detail of a machine which has a blank password ? both opmanger and SD dont allow admin to enter blank password for domain or workgroup machine for inventory scanning!
Scanning machine in workgroup!!
SD is not able to automatically scan all the machine in a workgroup but it scan all the machines available when i do a Network scan . Why is this happening and what should i do to scan only workgroup machines?
Request Status
We have a helpdesk in place with a open, complete and closed status. Our helpdesk makes contact with our customers before closing a ticket. The ticket will be closed after confirmation from the customer. I have a work around in place by placing a note in the request ticket. This tells the helpdesk the ticket has been completed. We would like to add additional status levels to the request and have the function of the notes, is this possible with the current version.
could i use chinese character
Your software is very good i am from china. When i try to write chinese character in it, i found it can't been shown correctly. So what should i do? dou you have a chinese version for servicedesk plus. I know the opmanager has chinese version
May i change default privilegies for requestors?
May i change default privilegies for requestors?
Installation question.
Do you recommend that a clean installation and configuration of the software be performed when moving from a trial version of the software to a stand alone server with a license? I have viewed the admin documentation and could find no reference to any procedure for moving the program data from a "test" local install to a dedicated server. Thank you.
Logo
Hi Is there a way to add your own logo to the login screen and the main screen? Leec
Features for the Requests section
First of all, so far I am liking what I see with this application, and I do appreciate that it is a new product so I'm hopeful that the following features are in the pipeline or could be implemented. 1. Requesters: an ability to group them by company/department or some other organisational unit. 2. Requesters: Ability to search the list of requesters. 3. Requests: Sorting by clicking on the column headings in the request view (date/title/status etc) Keep up the good work. :) Mark
Replicated Inventory
I've just done a Windows Domain Scan and it has detected all of my workstations okay but it has detected one twice. The details for both workstations are identical. If I remove one and then perform another scan the deleted one reappears. If I delete both, they both reappear. I've checked to ensure that there is only one machine with this particular id and it is. Both machines are using the same IP (according to ServiceDesk). Now is the scan being performed on the AD? If so then I'll check there to
Inventory Windows 9x Machines & Non-Domain Machines
What's the procedure for inventorying Windows 9x machines? I assume WMI needs to be installed on them, but they are not showing up in domain-based Discoveries. Can these machines be scanned using this product? Also, I have one Linux machine on my Windows network...Telnet is enabled on this machine, but doing the Network Discovery turns up nothing. It does duplicate all of my Windows machines, though. Is there a way to scan only a single machine that is not joined to a Windows domain, rather than
hange default encoding web-page
May i change default encoding web-page ?
Modul SLA under Linux
Modul SLA not working correktly. It's delete Request's after escalation or not correcltly use pickup. In report's no occurency.
Re-open Ticket
Can a requester re-open a ticket if needed? We have found many time we will try one solution to a problem, and it doesn't always work. I would like to be able to track what was tried to solve a problem, and what was finally the solution to the problem. And have the requester re-open the ticket if our first solution doesn't work. Thanks, John
Importing Requestors
Is there a way to import a list of requestors from a CSV file or some other type of format. We would like to be able to mass import a list of requestors into the helpesk.
Adapt For IT Consulting Work???
I just downloaded the eval version & I'm excited to try it out. It looks great and the price is right. I have a few questions: 1) I'm an IT consultant & I take care of several separate networks for different clients...basically functioning as an out-sourced IT dept. Would I be able to use this product to manage support requests & asset management for all of my clients simultaneously? In other words, could I VPN into these other networks, discover the assets & do inventories? What would I need to
Adding Requestors?
Is there any way to automatically add a requestor from Active Directory or and NT4 domain? Also, is there any way to have the system perform a single sign on for the self service portal? ie. If a user opens the web page to go to the helpdesk site, they are automatically logged in based on their username, with this username being obtained from the domain? Thanks Andrew
Printing Request
I've got a couple of questions about the Request area of ServiceDesk 4. 1. Is it possible to print all of the tabs using the print button supplied? At present no matter which of the tabs are chosen (Request, Resolution, History or Replies) it would appear that only Request gets printed. How is the user supposed to know what the Resolution is if they cannot print it? They may also need to see all replies. 2. On the subject of replies, I take it that only email replies will appear here? I ask as I
Software Licensing component
The product looks pretty good from the web site, you guys just keep coming up with just what I need, but I was wondering how the licensing component works? Does it do a scan of all the machines using wmi or similar on a scheduled basis, or is there some sort of client install on the machine? Either way, what are the bandwidth requirements for this?
Only one technician
There will only be one technician within my organisation (me) and I will help about 20 or so people. When they fill in the request form and submit it it is unassigned and when I log into the site I need to click on requests to see these initial areas and then assign them to myself. Is there a method were I can state on the requestors form that the request should be assigned to me? I've had a look at changing the form via the admin tab but didn't see anything about a default assigned technician. Thanx
This may be picky but...
I think that this piece of software is excellent and will save me a lot of time once I've updated it completely but it does appear very tailored for the US, ($ amounts, etc). Is there any plans to internationalize it? Or indeed is there something I can do to make it display correctly in the UK? Thanx again for another wonderful application.
AdventNet ManageEngine ServiceDesk Plus 4 released
ServiceDesk Plus is a comprehensive web-based Helpdesk and Asset Management software. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management, and Knowledge Base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. For more information on the product, refer to the product home page. Highlights of this release include: Helpdesk, a robust and easy-to-use repository to track end-user
