Printing Request

I've got a couple of questions about the Request area of ServiceDesk 4.

1. Is it possible to print all of the tabs using the print button supplied? At present no matter which of the tabs are chosen (Request, Resolution, History or Replies) it would appear that only Request gets printed. How is the user supposed to know what the Resolution is if they cannot print it? They may also need to see all replies.

2. On the subject of replies, I take it that only email replies will appear here? I ask as I haven't set up the mail part of the software (restricted by our current mail environment but soon be installing Exchange 2003) and so haven't been able to use mail within the application. I take it you cannot send a reply any other way?

Thanx