SMS/Email Notification
Hi
In the notification rules, I had ticked both email and SMS notification of the technician when request is assigned. Only the email came through however.
I then unticked the email notification, and the SMS then came through.
Does Servicedesk send either an email or SMS, or should both be coming through?
Thanks in advance
Nigel
In the notification rules, I had ticked both email and SMS notification of the technician when request is assigned. Only the email came through however.
I then unticked the email notification, and the SMS then came through.
Does Servicedesk send either an email or SMS, or should both be coming through?
Thanks in advance
Nigel
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