Request Status
We have a helpdesk in place with a open, complete and closed status. Our helpdesk makes contact with our customers before closing a ticket. The ticket will be closed after confirmation from the customer. I have a work around in place by placing a note in the request ticket. This tells the helpdesk the ticket has been completed. We would like to add additional status levels to the request and have the function of the notes, is this possible with the current version.
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