Re-open Ticket
Can a requester re-open a ticket if needed?
We have found many time we will try one solution to a problem, and it doesn't always work.
I would like to be able to track what was tried to solve a problem, and what was finally the solution to the problem.
And have the requester re-open the ticket if our first solution doesn't work.
Thanks,
John
We have found many time we will try one solution to a problem, and it doesn't always work.
I would like to be able to track what was tried to solve a problem, and what was finally the solution to the problem.
And have the requester re-open the ticket if our first solution doesn't work.
Thanks,
John
Topic Participants
aarthin
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