change request status
How do I change a request's onHold status to open? And how do I change a closed status to open? I feel like I'm missing something here. Thanks, Amy
Delete solution
Maybe I can't use my eyes but I don't find a delete-button or similar to delete an obsolet solution! there's only an edit-button and the options to manage the topics, but no delete?! can somebody point me to this?
Server Access for 7 Technicians
I am currently testing the Service Desk v.5 product and need to know the best way to set it up on our server. I set it up on the default port of 8080 on one of the servers, and we may have up to 7 technicians in our group. But Windows Server O/S only allows 2 people to login remotely to the server. How can we avoid this issue? I just tried it to verify. Thanks,
Log On to "Domain Name" permanent
Hi ! I don't like a new option where I need to choose If I want to log on to Domain or localy. Is it possible to change it somewhere. BR /Meli
Import Data from MS Access
Do you know if Service Desk + 5 is capable of importing records from an Access Database?
Check for Successful Backup?
I�m using the following batch file to do a backup cd c:\AdventNet\ME\ServiceDesk\bin call sd_service.bat -p call backupdata.bat call sd_service.bat �t The last lines of the output are Data Backup operation completed. Total time :-> 0 hrs 0 minutes 15 seconds Is it good enough for me to check the existence of �Data Backup operation completed� to confirm success or will there be an error to check for?
Table 'mysql.time_zone_leap_second'
Hi! i'm testing SDP5, starting service (please rename to ServiceDesk 5 :) not start with error: Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them For more information, see Help and Support Center at http://www.mysql.com. :roll:
What you mean "Inventory"?
My situation... I have a product: Desktop HP dc7600 I have a Vendor: Xcompany Then: PO->Xcompany->Receive "HP dc7600" (qty=10) ok. Now I have 10 Assets "HP dc7600". Including this desktops into Domain. So, I have 10 workstations "HP dc7600" and 10 assets "HP dc7600". What's the point? What's the Inventory? Even if I'll assign asset "desktop HP dc7600" to workstation "HP dc7600", what's next? What is my Inventory: workstations or assets? If it's Assets then I need to add all my workstations as Assets
Migrating from current HD Ticket System
We are currently running a simple help desk ticket and asset management system. It is web-based and uses an access back-end. The database is ~160Mb and I'd like to preserve the data. Is there a tool that can help with potentially migrating from our current Access based system? Is there a document that provides a listing of the fields contained within the ServiceDesk Plus database? What kind of database is this? Thanks.
EMAIL NOTIFICATION FAILS AFTER UPGRADE TO 5.0
Exception while trying to send notification for Request ID : 12602 Mail sending failed. I RECEIVE NO ERROR MESSAGE, IT STATES NOTIFICATION SENT SUCCESSFULLY WHEN SENDING, JUST THE RECIPIENTS DO NOT RECEIVE. ALSO THE SENDING TIME IS 20 SCONDS TILL I RECEIVE THE SUCCESSFUL NOTIFICATION. PRIOR TO UPGRADE 2-3 SECS MAX?
Logging Time Spent
Not sure if this is possible or not yet, if it isn't consider this a feature request! Is it possible to automatically log the time and date when you log time spent on a job as with the notes?
ServiceDesk Plus
is it possible to get the software in german (incl. online help) ?
Error in Getting User Object for NT Format :: 80072116
Error in Getting User Object for NT Format :: 80072116 I looked in my logs after I tried to import users from AD. I get this error? I am running SP1. How do I fix it / work around it?
Issues with starting SD4 after server re-build
Dear Support I have e-mailed you guys yesterday regarding a problem starting SD4 after a server rebuild, can you please get back to me today as we have no helpdesk server. Thanks Saleem
Business Rule bug
When I setup a business rule with more than 1 contains entry and save it only 1 of the criteria is saved. Example: Title contains Production Outage or Title contains Production Problem assign to NOC Queue What gets saved is only the Production Outage rule.
E-mails
We are testing this product and have found that when the system sends emails out we get: This is an acknowledgement mail for your request. Your request has been created with id 10. The title of the request is : Test Help ticket. The status of the request can be tracked at http://HOBBES:8080/WorkOrder.do?woMode=viewWO&woID=10 . Please get back to us for any further clarifications. regards, Sys Admin team. We would like to have the link as HTML link so the users don't need to cut and paste into a browser.
on hold jobs
chaps just done 2 service pack upgrades to get to 5001 with out any installation issues - thanks :-) but now im up to 5001 all the onhold jobs are not showing in the open requests view. My technicians need to see onhold/open on one screen and not have to keep going to all requests to find onhold requests with all the closed requests. It used to work great in SD4+ As a suggestion would it be possible to have an option on the setup of different status to have show in open requests or similar???? Ive
Requester and Assignee
Hi, I have imported the users from the Active Directory. Then I opened a Requester and converted it to Technicians. But the problem arises when I tried to revert that. That means, what if i want to convert a Technician to a Requester again? I did not find any solution to it. Do i have to delete the Technician and create the Requester again or wht? Waiting for your quick response. Thanks Pooja
Purchase Order - Approval + Approved
Hi, I am using Version 5 of ManageEngine ServiceDesk plus. I have created a Purchase order and saved. I tried to send this PO for Approval by clicking on "Submit for Approval". It only opened another window where i have to specify the email address of the person whose approval we need. Now my question is whose email address should come here i.e. a requestor email address or Technicians Email address. I tried with both the options but whenever i click on the link which comes via email to either requestor/technician,
Custom Reports
Hello, Thank you for releasing the new upgrade path... I have installed it and we are up and running. However, Why isn't completed date in the Custom Reports? Can we add it? This should be in there! I don't understand why it isn't... PLEASE HELP! I asked if this would be in the upgrade and I was told YES>.... UUGH!
Survey after Upgrade
After we upgraded, when the system sends out a survey, it doesn't make the survey link a hyperlink in the e-mail. We use Outlook 2003. This worked before the upgrade. Any suggestions?
Windows NT scanning Problems
HI! I Am very pleased with the new version 5! But there is one thing I cant get right. When I scan for an Windows NT workstation, I almost always get these errors: FAILURE : One of the WMI components is not registered properly. Please report the problem to the system administrator, with the Error Code - 1.133.504.222.281. or: FAILURE : General failure while performing the operation but in some workstations, there is no problem with scanning. its the same language on the workstations and same servicepacks
Restoring gives an error in the restore.log
Version : 5.0.0 Build Number : 5000 As part of testing, the database was backed-up using the following batch file cd c:\AdventNet\ME\ServiceDesk\bin call sd_service.bat -p call backupdata.bat call sd_service.bat -t Some changes were made to a request in Service desk. I stopped the service using sd_service.bat -p then the database was restored. (restoreData.bat) The restore appears to have worked as the recent changes were not there and there are no obvious problems. However there is a .....data_restore.log
Intenacionalization
when the internationalization is available? thank you very much
Service Desk Plus 4
I have Service desk plus 4 install on my server and I want to a reinstall the software because the service pack 12 do some errors. Anyone have the software installer for service desk plus 4?
Error importing active directroy
I've just installed the new Service Pack for Active Directory, but I'm still having problems, The error message that I get is: No response received from workstation. Probably the workstation might be switched off or does not exist. My Domain controller is on and exists in the network. Tanks in advance Enrique
Since Upgrade
HI Advent Net, Well i just recently tried to update to the latest released and no joy. I updated to SP12 then to the new 5.0 upgrade. When i tried to start the server again the java applet did not load. After checking to see if the service had started it had not. So i tried to start the applet to find it would not start. When following to the excutable file C:/mysql/bin/mysql-nt.exe to find the folder was empty. I then tried to restore back to the older released and obviously because Mysql would
Autologin
Is it possible to have pass the user and password via post or get? We have the link to our kbase and help desk on our intranet and don't want the user to have to login in again.
My Request on hold
You have My Open Request My Overdue Request and so on But how about my Onhold request, the only way to show request onhold is to choose (all request), how to fix this?
Filtering OnHold Requests
Hi, first of all good job on this new version 5! One point though.... We are now struggling with the OnHold Requests since there is no option to filter by them. In the previous version these were at least shown in the Open Request (basically they are open requests....) Could this at least have the same behaviour as before???? Or create a OnHold requests and a My OnHold Requests on the Filter? Best regards Jo�o Silva
New user login details
We are evaluating the software and it is excellent! One tweak - can the email sent to the new user have a link to change the password immediately rather than having to logon first and then click the change password link? Regards Adam :lol:
Update Problem
HI, I'm currently Using version 4.1.0 but If i go to Advennet Update Manager I can see SP12 is Installed, maybe he's not installed correctly, I tried to uninstall it without success, and if i try to reinstall SP12 he sais the SP12 is already Installed. perhaps I cannot upgrade to version 5. Thank for your support Chester
Reports
Is there any way that managers (as requesters) can view the reports? I have copied the links to the various reports that they would need to see, but on navigating to the location, it asks you for a username and password.
Successful Upgrade from 4112 to 5100... but
Firstly, many thanks for the release of the upgrade: I have applied to my Test server but; The MySql migration log throws some really scary messages around unique constraint violations and not null columns containing nulls but appears successful ?!? Has anyone else encountered the same issue? Other (non-imps) Issues Also, can we lose (or at least make optional) the mandatory "Quick Create" section on the Requestor Home Page? I have gone to great efforts to customise a decent form, so the last thing
automatic backup
I wonder if it possible to make an automatic backup, if I remember right the server must be shutdown before running the script? Best Regards Daniel
Huge Issue After Upgrade
OK I just got upgraded to Version 5 with some help from support. Everything so far looks good except for the Solutions. All of my solutions lost their formatting. They were all nicely formatted so they could be easily read and followed. Now they all look like one giant paragraph with no formatting. Is there anything that can be done to fix this and have them revert to their old formatting. I would really hate to have to go back in and re-do all of my solutions. I have alot.
Hot fix to SP 13
Hi all, Few customers have been facing issues in starting the server after migrating SD+ 4.0 installation to SD+ 5.0 using the Service Pack 13 ( Service Pack 13 was released last night ). A hot fix has been released for this. Read the instructions and the note carefully. Note: Users who have downloaded the Service Pack already and applied the same on existing SD+ 4.0 installation are eligible to download this hot fix. Another Service pack integrating this hot fix will be released in a day ( for which
I mzde it to v.5.Again, where is the internationalization?
Hi: Most of my customers are non english speakers, si it's very critical to me to show them the SDP in spanish. I read the roadmap and it was supposed to have that feature in 5.0, but I can't find it. do you plan to add it, or you discarded that feat.? thanks isaac.-
Backing Up Pertinent Data
As part of our testing phase of the SD+ program, we want to play around with some of the settings without causing a erroneous deletion of data. What is the best and easiest way to ensure that our data is safe? (How do I safely backup my data). Thanks in advance.
Not happy with Upgrade
Hi, I don't know if there's a problem. I've followed the instructions, un-zipped the files to the SD folder, run updatemanager.bat and then started the Server. The splash screen is just sitting there with the blue progress bar (est. about 75 to 80%) and a line of dots that are moving from the right to the left. What is it doing and why is taking so long to start? What do I do with it - leave it, kill the process and try again??? Regards, David.
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