Send SMS when ticket assigned to technician.
How I can Send SMS when ticket assigned to technician.
How i can make to Stages for approve on Change
Hello I need make More stages for approvals : Example : Of from((CAB IT )) approved then going stage 2 to ((CAB IT Manger )) but CAN IT Manger if (( CAB IT)) Approved then he will see the change
IIS Support?
Does ServiceDesk Plus support IIS? If yes, is there any documentation on how to configure this?
integration with skype
Hi is there a way to integrate service desk plus with Skype in such a way that it can Allow a quick conversation on a particular ticket on Skype and keep that conversation on your application after resolution?
AD User's fields
Hi, Is it possible to change user's primary email in user's fields in ManageEngine SDP in a way that primary email would be same as Active Directory user's homepage rather than email address? Thanks in advance
Service desk plus Custom Service template. Need an option to only be available if another option is selected.
So we are looking to create a custom service template. Basically a request for a laptop sleeve. But only allow that option to be checked if they have checked they need a laptop. Is this possible?
Change Submission in stage 1 - cant move on until Subcategory is selected
HI, When we submit a change and it is in stage 1 - We cant move onto Stage 2 until Subcategory is selected, however Subcategory is not a mandatory field for us. Any ideas?
Multiple departments selecting option for while creating user access
Dear Team, Our organisation has multiple departments, and for each department we are creating separate logins. Sometimes a single user needs to view all the department requests, so it's a bit tough to navigate multiple logins. We are not able to provide
Image on Resource Question
Hi, Is there anyway of adding the Image to the actual Resource question, rather than the options? From what I can see you can only add the image to each option underneath, but it not able to set it as the Select Item image which shows the blank image.
Send notification to CAB
How I can Send notification to CAB to approve a change?
after upgrading service desk plus to 14.2
after upgrading service desk plus to 14.2 technician page appears without any features (setting , asset , change )
Sending Notification failed for notify type - error since update to 14105
Hi Since the update to 14105 getting this error: Sending notification failed for notifyType : Technician for woID : 205999 Reason : {"response_status":{"status_code":4000,"messages":[{"status_code":4012,"field":"to","type":"failed","message":"Value not
Discovery - Scan Settings
Hi there! Is it possible to allow duplication of the service tag and MAC, and leave only the name field unique?
Standard access limits for scan VMs.
What should be the level of access to scan virtual machines (VM)? What should be the access level to fetch users and assets from Active Directory? Unfortunately, scanning assets with root and admin access is incorrect in terms of security This operation
[SD-107351,SD-107303] Issue After update to 14.1 Build 14102
Hi, After upgrade, we noted different issue: Notification Bell doesn't works When a tech reply to requester, the system notify to tech this reply, (doesnt work intelligent notification)
How to add attachments in notification with api
import requests url = "url/api/v3/requests/{request_id}/notifications" headers ={"authtoken":"XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX"} input_data = '''{ "notification": { "subject": "Re: [Request ID :##1##] : Unable to fetch mails", "description": "Description
Compatibility Issue between Cloud Computing Solutions and ServiceDesk Plus after Updating to Windows 11
Hey everyone, I recently updated my laptop from Windows 10 to Windows 11, and I'm encountering compatibility issues between my cloud computing solutions and ServiceDesk Plus. I was wondering if anyone else has experienced similar problems or has any suggestions
Requesters logging incidents from SharePoint intranet
We have a SharePoint modern intranet site we use for colleagues to access the document library, company news, events, to complete forms and links to software applications. I know the requester portal exists in SDP but how can I embed the requester portal,
Change field color on submit
Hi, I'm looking to change the color of a field on submit when certain criteria is met. I see there is a similar topic but does not quite match what I need. I want to change the background colour of a field when 1 option is NOT selected. I have tried the
In purchase order , seller e-mail is not filled in
Hello, When i want to put out a purchase order ,the seller e-mail isn`t populated anymore. What could be the cause for this ? Running latest build: 14303
Filter all tickets with comments
Hi, is there a way to filter all tickets with comments?
Changes - not moving from stage when approved
Changes - not moving from stage when approved. this started when moved to the latest version 14.3 Build 14303 we find that only when a Technician with SDAdmin role hit the approve Change move to the next stage, but the Changes Tecnicians dont have this
Security Advisor banner, Know More link address
When signing in to SDP today I was greeted with a Security Advisory banner with a link to "Know More". When clicking the link, I was sent to the Migration Sequence page. https://www.manageengine.com/products/service-desk/on-premises/migration-sequence.html
Autocomplete Fields Based on Site
I am working on creating a New User Request form for my users. I would like the ability for the user to choose a Site from the location lookup field, then the Business Address would autocomplete based on the address fields from the Site. Is this pos
Is there any way to edit the list of request filters available for users?
We are getting ready to go live with ServiceDesk Plus, and one of the final things I was looking at was on the Requests page for the users there is a drop-down which defaults to "My Open Requests." There are a number of filter options we won't be using,
ServiceDesk Plus 14302 issues
Several issues since upgrading a test instance from 14104 (current production version) and then to 14300 and 14302: -On starting the test instance, the servicedesk-plus.log under /var/log grows out of control to 150 gb plus in less than an hour, eventually
Merged Request - Cannot forward to different support group?
HI It looks like I cannot forward an existing merged request to a different team? Steps to replicate: 1.Create a test ticket 2.Create second test ticket to same group 3. Merge the two tickets 4. Try and forward that ticket to different support group Doesn't
Automated close problem
Hi! Automated close option is selected, however it doesn't work. please, I need help. Does anyone in the community have a solution? Thank you.
On my SDP 14.1 Build 14102 (installed onpremises on postgres) I just have a case of all 2 SDadmin accounts changed passwords
I managed to recover access with the know commands But this is strange... Also the tech passwords are expiring and the setting is to "never expires" could this be a bug or I have some security issue on my network? Are there any logs for the IPs that changed
Custom Trigger to add 30-minute work log
Our teams do not currently require the use of work logs, but we are considering a change. One of the questions that has arisen is whether it is possible to automatically add a 30-minute work-log to account for administrative tasks associated with the
Create a local administrator
Hello, unfortunately, due to a cyber attack, we had to change the authorization process, specifically the login procedure for ServiceDesk to the Active Directory. As a result of the attack, we were unable to make the necessary changes in the console beforehand,
IDEA: In Custom View, Criteria for Requester is Logged In User
I appreciate that there is now an option when building custom views to set the criteria of Technician is Logged in user. Unfortunately that option does not also carry over to Requester. I would like to allow technicians to have a view that is relevant
REST API send task comment
Hello! I need send comment in task by rest api (with notification preferably). The comment example from rest api documentation can't add new comment oO By this example: I do this: http://localhost:8080/api/v3/comments?INPUT_DATA={"comments":{"tasks":{"id":"8"},"comment":"Changes
Technician auto assign functionality SDP 8.1 Professional
Hi, Is it possible to set "Round Robin" and "Load balancing" independently for each support group? Thanks, Mauricio Fuentes
Update Additional Field Options from API
Is it possible to update the options on an additional field picklist from a custom function or page script? I would like to pull in a list of parts from an external program and have the parts listed on the ticket with the ability to select certain ones.
work log closure rules
I have set the work log required requirement in the closure rules. But is there a way to make it so the work log can not be blank. Like you do for the resolution
Forcing task closure on existing tasks
Hi I have several hundred open tasks. I would now like to force that any request to be closed or resolved must have the associated task closed first. I'm assuming that enabling this will force the task to be closed before the associated request can be
incorrect time at work.
BD: Postgres Version: 14200 Does the new version solve all the work log problems? The technicians are reporting to me that they have problems assigning the time in the worklog, it is not taking the hours in the records, only in the total time. When I
Exclude specific user from deluge script?
Hi, I have a deluge script to share a request with anyone who is in the "emails to notify". but i would like to exclude a specific user, as that user is getting the ticket shared through another script. But i am not sure how to do that. configuration
Close login session remotely!
Hi I config Security setting for restrict concurrent login. But I have issue! Please consider this scenario: I logged in to SDP at home, but I forgot to log out, so I'm not able to log in at the company. In other words, I cannot login until the previous
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