Copy values from one field to another in bulk
Hi folks, I have a field that was specific to a Service Request that I'd like to replace with a common field, but I have to preserve the data. My thought was to add the common field to the existing template and I was hoping you could provide me with a way to copy the values from one field to the other. In this case, the request field is a date field called "Eff. Date" and I'd like to copy the values from that field to a common field called "Effective Date." Thanks, Adam
Changing the Additional Field Type
Why is it not possible to change the current format of the field to other format? We currently have fields in use that we would like to change the field format ( Ex. Single Line field is used to with amount by users) but what I can only do is to remove/disable the field and insert the same with different format. But by doing so, we will lose the field in the already created requests and the new field inserted will be blank. It would be tedious to update the existing request one by one.
Getting ISO date from a DateTime field?
I'm trying to get a date in ISO format by extracting the data from a DateTime field in the following manner: var startDateValue = $CS.getValue("GUDF_DATE2"); var startDate = startDateValue.getYear() + "-" + startDateValue.getMonth() + "-" + startDateValue.getDate(); Instead of producing a date in a format similar to 2019-06-19, the output I'm getting is along the lines of 119-6-1 . What is the correct syntax to achieve this? Thank you.
License Management for Thin clients
Hi There, We have a fleet of 400+ Wyse Thin Client devices. These devices cannot be scanned as they do not allow software to be installed on them. Manually completing the software assignment for each of these Wyse boxes is a very time consuming and complex task. We believe there may be a way to automate this process by using the back-end databases/table of the asset register to import the asset and the licenses for each asset as well using some sort of programming language. Has anyone done
Problem with menu items
If you enter the parameters, the settings menu appears on the left. Items are divided into categories. When you click on a category - nothing happens, the sub-items of the selected category are not expanded. In version 10501 it worked ... and in version 10503 it does not work.
[SD-71682] How best to "license" things like Internet Explorer, SIlverlight, etc
I'm just curious how others are setting licenses in Asset Manager in SDP for things like Silverlight, patches, IE, etc. All the stuff that is "free" but not really "freeware."
After upgrading to ServiceDesk Plus 10503, the login page is no longer available.
After upgrading to ServiceDesk Plus 10503, the login page is no longer available. I get the message This site is not available. The site cannot start up locally either. The SDP also works normally, I receive email, reports are sent. New tickets that must be created automatically are created and an email is sent to the technician. But I can't open the site, so I can't do anything else with it. When I launch SDP via run.bat everything seems normal C:\ManageEngine\ServiceDesk\bin>run.bat ===============================================================================
Create Search Filter for Requests from external domains
In the Requests view, is there a way to create a search filter that will show inbound requests coming from a non-corporate domain? Let's say our domain is xxx.com. I want to see a list of requests sent in from any email that does not match @xxx.com. Thanks
Auto transition request after apruval to another status
To manage requests we use a life cycle. But faced the following problem. When creating a request, it is in the "Waiting for approval" status, but after approval it remains in the same status and you have to click "approved" after approval, only after this the application goes to the desired status. Very uncomfortable. Is it possible to make an autotransfer after all the approvered. Press approved button PS reject request translates into the desired status automatically.
Gantt project to PDF Small
I have a problem with the pdf resulting from the export of the projects. Although the milestones of the project appear to me, the sheet is too big and there is a lot of blank space left over. Does anyone know what may be happening?
[SDF-74126] Using email address to login to ManageEngine ServiceDesk Plus
Is it possible to use email address instead of AD userid to login to ME? Similar concept to accessing O365? If yes, how this can be achive?
disable closer rules for specific tech?
Is there a way to disable specific closer rules for specific technicians? I am trying to automatically close tickets created by ADSelfservice but I have "worklog" and "resolution" as required closer rules. if there is a way to do this, I would like some idea. This is the JSON I am trying to use, it doesnt seem to update either the worklog or the resolution. { "operation": { "details": { "requester": "%displayName%", "subject": "%action%", "description":
[SOLVED]Date format
Hi im trying to add the content of a date field to subject but i need to change the format this is my script var nom=$CS.getValue("ServiceReq_User_UDF_CHAR9"); var prenom=$CS.getValue("ServiceReq_User_UDF_CHAR8"); var date=$CS.getValue("ServiceReq_User_UDF_DATE1"); var y="Nouvel Employé / New Hire: "; $CS.setValue("SUBJECT",y + prenom + " " + nom + " " + date); date will show in format Tue Jun 18 2019 12:16:00 GMT-0400 (heure d’été de l’Est) i would like to only show (Jun 18 2019) how could i
Maintain Service Catalog Picklist values from external system
When using custom additional fields in Service / Incident Catalogs, is it possible to maintain the values of a Picklist field by updating data from an external system on a periodic basis via some script or API? For example, if I want to add an Email Group field as a picklist (instead of letting requesters type in) and I want to populate this picklist with names of actual email distribution groups in Active Directory, is there a way to setup a background script on a schedule to keep updating the picklist
SDP - Add scheduled tasks with calendar entries via Service Template
Hi, I have a Service Catalog item with two fields - Start and End Date / Times. With these I need requesters to indicate an object life-cycle (say an email account that needs to exist for a certain period - say a month or so). Once the requester hits submit, I am attempting to create Tasks via custom scripts and list these tasks on agent calendars, so that when End Date comes, they are reminded to close down the email account. What's the best approach to this? Thank you, Sourjya
Reference Template Name in Script
Hi everyone, I was wondering whether it was possible to use $CS.getValue() to pull the name of the template that was used when submitting the ticket. I'm not looking for the subject field, but the name of the template selected. Is this something that is available after the subject line is modified? Thanks
It is possible to unassign multiple requests?
Dear. Hi all I need to carry out a massive unassignment of requests and leave them without an assigned technician. Is it possible to do this? Could you help me to understand how? Thanks in advance. Regards. Facundo
ServiceDesk Pro: Error occurs for single technician on requests page
We have an issue that a single technician cannot access the requests page. when attempted it displays the message "Sorry an error has occurred". I created a support bundle and checked through the logs but could not spot anything helpful. All other technicians are unaffected and the technician with the issue can access any other ServiceDesk page without issue. I have tried changing the technician to a requester and then back to technician a few hours later. Restarted the service and server but no
Error Upgrade From 10021 to 10500
HI, I have problem with upgrade linux version of Service Desk to version 10500: - Post invocationi in progress - Post invocation in progress Applying DB Level Changes "Error Occured" How could I resolve this issue? Regards
Custom Schedule emailing technicians with pending requests does not longer work
Hi all, Since version 10020 the custom schedule referenced here: https://pitstop.manageengine.com/portal/kb/articles/how-to-email-pending-requests-list-to-each-technician-periodically does not longer work. Has anyone found solution to it? Thanks, Tom
CSV format for requestors
Good morning, I have just installed ServiceDesk Plus and am now configuring the system. To avoid to create each requestor by hand, I would like to create a CSV file and import it in ServiceDesk. Unfortunately, I wasn't able to find a documentation about the needed format. So, which fields are mandatory, what's the name of the columns, do I have to respect an order of the columns in the file, etc.). Does anybody have an example of such a file? Thanks for your help! Best regards Rolf
How could I mass update the region?
Hey everyone, we got a little issue on our ticketsystem. There are many tickets that without a region. So I was thinking of two ways: First, I oversaw a feature on the ServiceDesk OR I could SQL Update on our PostgreSQL, but I can't find the right table. Does anybody know in which table the region of a ticket is saved? Cheers, Stephan
ServiceCatalog Pick List populated from Requesters Location Data
For our onboarding a few required fields we have under general employee info include the Department and what City Building the user will work in. Our "City Building" additional field is a very long manually updated Pick List. Is it possible to have a Pick List that is generated from current information already found among other requesters within SDP? Also if the above is possible or not it would still be a very long list. To further enhance it for the person submitting the request, would it be possible
Trimmed Scheduled Backup
Our attachments are stored on a separate drive than our application, and the attachment drive is backed up daily. Is it possible to schedule a trimmed backup, or is only a full backup available on the schedule?
Roles - need another layer to view tickets
We'd like to propose another layer of tickets views for Roles/Permissions. Right now there's All (everything), Site based, Group based, and ticket based. We'd like to be able to provide a lens for some technicians to view tickets across some, but not all, groups. We know this can be accomplished via adding a Technician to said group(s) but this also then lists them as available technicians within the group. Also, by adding everyone to all groups it reduces the purpose and value of team separation
User Satisfaction
Hi Team, we are facing some issue in user satisfaction. User 5 star rating on user satisfaction but star rating return to default or 1 star even user has changed several times. Kindly assists on this matter. Thanks
Task in to Request Field
Hello Everyone, I have been able to show parent request field info in child tasks. What I am looking for now is to also be able to updates request fields based on task entries. For example, we have a New Hire workflow that involves multiple tasks. Information is entered in to the task such as an assigned phone number. Ideally that phone number would update/populate an "Assigned Phone#" field in the parent request. Does anyone know if this is even possible?
Multiple requesters created from one AD account
Hello, currently i have SDP 10 synced with my AD on premises. also we have Office 365 email service attached to the organization and uses the on premises AD to sync as well. For this to work, In the AD, we have configured for every user the login option as: - login: user - login: user@o365email.com well, back in the SDP, i just found that users can login via "user" and via "user@o365email.com" just if the AD password is correct. This creates duplication in the requester and obviously every account
Share dashboard with not techs
Hi there are any way to share the dashboard with a user that is not techs. Right now my director want to have access to the stats and he does not have a tech user. Or any way to share a online report? Jacir
Feature request: Group chat multiple technicians
Good morning, I like the new technician chat :-). It would be even better if it was possible to create a group chat with multiple technicians. Is it possible to create this? Best regards, Jeroen
Rebuilding Test Server
I am rebuilding a test server. It has been long time since I built this one. I am going to uninstall the existing version and go with the current version that is in our production which is 10.0 Build 10017. What steps should I follow? This so for test environment. Thanks
Moving DB from Test Server to Production SQL Server
I would like to move our SD database currently residing on a test server to SQL Server production server. Will this step take care of it or should I move the database within SQL and point it to the database from SD? Which is the best way to go about? Take a backup of servicedesk using backupdata.bat Stop the SD application. Run ChangeDBserver.bat from SDP-home/bin folder. Provide new MSSQL server details in the GUI & save the settings. Start and stop the SD application (this creates the MSSQL database)
[SOLVED]Technician Availability Chart
Hi, What permissions do i have to give other tecnician's to see other technician's availablity as at moment they can only see there own. Attached is what they have currently: Thanks Keith
Untitled attachment xxxx.dat
Hi guys. I have the problem with a ticket created by email. ServiceDesk sometime sends a notification by email with attachement named "Untitled attachment xxxx.dat" I don't know where the attachement come from? Somebody can help me to remove it when ServiceDesk create an emails?
Lost letter
Hello! We have had an error on April 8th, 2019. A requester has sent an e-mail to inbox used for create tickets in ServiceDesk. The e-mail has been received by the inbox, but no ticket has been created in SD. Could you please help us to solve the issue? Version: 9.3 9332 Sincerely yours, Dmitriy
Technician Availability
Is there a feature or way that when a technician calls in sick and there is no backup technician that handles that persons tasks and we mark them on leave that the sla's associated with those tasks can be put on hold without having to go into every ticket for them or that gets assigned to them and putting them on hold..... some of these are maintenance tasks and not as big of a deal to worry about re-assigning but we still don't want sla violations out there.... some people really have no backup
People who have upgraded to 10.5--is SDP crashing for you constantly?
We upgraded to SDP 10.5 about two weeks ago. The application crashes almost every other day. I contacted support and they had me uninstall the old SDP, then perform a clean install of SDP 10.5 using the 10.5 installer so we could start fresh. Ever since, SDP crashes every day or every other day. I contact support and they restart the services like 10 times then say the issue is resolved. THE ISSUE IS NOT RESOLVED. I'm curious how many other people are having similar issues to us. SDP is installed
Local Authentication
Where do I find the local admin account for administering MEServicedesk? I adopted the program form a previous employee and am unsure how he configured it. Thanks Josh
VIP and service request approvals
Hi, Most of our service request templates require approvals (workflow) from $ReportingTo . What we don't want is our VIP's having to get approvals from the CEO. They have enough authority to request without approvals and I don't want to get fired by annoying the CEO. anyway to achieve VIP's not requiring approvals?
Is there any way of updating existing requestors as VIP's via an import
Hi team I have 25000 requestors. I would like to mark about 100 of them as VIP's. Is there a way of attaching the VIP flag via an import? As a side note, is there also a way of removing the VIP flag using a script? Regards Roger
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