We'd like to propose another layer of tickets views for Roles/Permissions. 

Right now there's All (everything), Site based, Group based, and ticket based. We'd like to be able to provide a lens for some technicians to view tickets across some, but not all, groups. We know this can be accomplished via adding a Technician to said group(s) but this also then lists them as available technicians within the group. Also, by adding everyone to all groups it reduces the purpose and value of team separation and assignments. 

Like most IT shops, our people wear multiple hats and manage and assign work across teams. This also applies to the Service Desk team who triages inbound requests to other teams. When trying to assign and notify (via a Note) another group technician, they run into permissions roadblocks. Ideally they could have Read/View access to select groups to be able to 'track' tickets that they've assigned. This relationship is bi-directional as one team may resolve the issue but then sends the ticket back through the Service Desk to close the loop with the user. 

We'd like hear if others have the same issue or workarounds. 

All this to say, if this Feature Request on the Roadmap ever gets released, it would eliminate the need for some of this requirement: