Auto Response on a reply to a closed ticket
Hi, Is it possible for SDP to autorespond to any Requesters who respond to a closed ticket saying something along the lines of "This ticket has already been closed. Your response will not be monitored. Please open a new ticket for assistance" Regards,
Is this Possible to Backup Yahoo Emails Without Attachments?
I’ve been using Yahoo Mail for years, and I have thousands of emails, many with large attachments. I want to create a backup of all my emails, but I don’t need the attachments—just the text and metadata. I’m hoping to save storage space and make the backup
Deploying ServiceDesk Plus as an Active-Active System
Hi all, I know that the Failover Service on SDP implements a hot-standby system, meaning that a primary server runs by keeping a secondary server in standby mode. But are there any possible ways to make the secondary server operate simultaneously with
Request for Script to Render Approved Request Details in HTML Form
Dear all, I need the script or recommended method to retrieve and display the details of a registered and approved request in a structured HTML form. Specifically, I need a script that can fetch the current request data and render it in an HTML layout
Milestones Cannot be Closed if Task status is "Cancelled"
Good afternoon, We have discovered that if we set a task inside of a milestone to "Cancelled" instead of "Closed" we cannot mark the milestone has "Closed." I have checked the Status classification and confirmed that it is a completed status, and it happens
Custom Login Page - Size Issue
Hi On my custom login page I've noticed sometime the background image is resized for some of my technicians. This is what I want it to look like: But sometimes it looks like this: This is the code: <div class="sdp-bg" style="background: url(/custom/customimages/FINALPTLOGORESIZENEW.jpg)"></div>
A delay of 20 minutes upon approval of the application
Good afternoon. Today, colleagues noticed a strange behavior regarding the approval of the application, when the approval trigger is triggered, then the next stage should be launched. But it starts with a 20 minute delay. Because of this, the approval
Cant delete a site - used by a module
Im trying SDP onprem in Enterprise mode with Endpoint central integration. Ive reverted to free licence because it represent the feature set we want to license in the future. Lots of sites were created automatically when importing users via Active Directory.
Technician cant create request
I have problem to Add Request via /api/v3/requests all time getting response { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4001, "field": "requester", "type": "failed" } ], "status": "failed" } } And I know that API call is
ID de los tiques
¿Es posible modificar el ID de los tiques para que pase a ser SL-XXX en lugar de sólo XXX? Es decir, añadirle unas siglas delante de los números que forman el ID.
SDF Followup
Where can we follow the Feature Request status for SDPlus?
Clarify text about Approval
When you have Declined an Approval Request There is a text that states "We have updated your approval action" To not be contradictory, would it be possible to change this text to "We have updated the ticket based on your decision" ?
What are the dimensions for the Checkbox Images in Service Catalog?
My images gets all squished and stretched. Why can't the application tell me what size images it's supposed to be.
How to Get the Approved Time of the Request through API's?
Dear All, Is it possible to get the "Approved Time' of the request using the below API's : { "list_info": { "row_count": 100, "start_index": 1, "sort_field": "subject", "sort_order": "asc", "get_total_count": true, "search_criteria": [ { "field": "requester.email_id",
Exporting Reports fails, possibly due to size?
Hello We are getting more and reports fail to export to anything other than CSV files, i'm assuming this may be due to size as it only affects reports with lots of data, is there a way we can change this limit? Thanks Mark
Is there a way to get REPORTING_TO from Field & Form Rules?
For several reasons we haven't activated Automatic approval yet and we have a text-field that requesters fill in with the e-mail to their approving manager. Is it possible for me to auto-fill that field with the e-mail from the value from REPORTING_
Is there a way to make some fields in Spot Edit read-only for all users?
Hi all, I'm working on a bi-directional sync between our company's app and SDP Cloud. (my app <---> service desk plus cloud) I need a field to sync from service desk plus cloud to my app. So I add this field when making creation request api to SDP cloud.
SDP cloud REST api metadata support
Hi all, I'm working on a bi-directional sync between our company's app and SDP Cloud. Flow: App → SDP: Using SDP Cloud V3 API (edit-request) to update ticket status. SDP → App: Using Triggers + Custom Functions to detect status updates and call our public
Approval comment in Conversations
The Comments left in the Approval sections are easy to miss since we need to select another Tab, How about including them in the conversations list? This could be how it looks when approved And Red for Declined and Blue for Clarification. This would mean
My own Requests-filter as a technician
So I'm a technician, but sometimes I actually make requests (of other teams or order computers and such). Where is the filter for me to see my own requests? I tried making a global filter but I can't seem to choose Logged in user in the Requester field
Allowing end users or Support Partners to create Change Requests directly
Hi, Is it possible in ServiceDesk Plus for regular users (or Support Partners) to create/submit a Change Request or Change Ticket themselves? We would like certain users —specifically our Support Partners— to be able to log Change Requests directly in
Templates/Data Insert based on Ticket Categories
Hi all, I'd like some help with creating a template for new tickets. When a specific category and subcategory are selected, I would like to insert text into the subject and the description boxes. Is this possible to do? All research shows that I will
Not allow to reopen closed requests
Hello, We have this configured: Helpdesk Customizer - Notification Rules Acknowledge requester by e-mail when the request is closed. But, If requester respond the e.mail, then Servicedesk reopen the request as a new request. It’s posible to not allow
[SDF-107034,SDF-28769] hyperlink in custom field or notes
Hi, I'm trying to insert a URL into a custom field (text field) though it isn't appearing as a hyperlink. How can I achieve this? I have also tried adding a URL to the notes as a straight forward URL and as a HTML hyperlink though it still comes out as
Remove Role Approver via API
I'm using role approvers as placeholders in a template before replacing them with the actual person needed in the approval, is there any way I can remove the Role Approval via the REST API or can that only be done manually? Thanks (I have tried submitting
Mandatory Fields in Asset
I was wondering if there was a means to make certain fields Mandatory with regards to adding a new asset. This is particularly important with regards to the "Asset Tag" field as we do not want anything to be listed in out Inventory that does not have an asset tag assigned to it. It would be a good feature to be able to customize the asset fields much more than we currently can.
Move Request from instance to another automatically
Hi, Is a way to Move Request from instance to another automatically by some criteria?
More filters for Contracts?
Is it possible to make more filters for Contracts view? Our users want Contracts expiring in the next 60, 90 and 120 days too.
Request for Guidance on Manage Engine ServiceDesk Plus -MSP Upgrade
Hi Support Team We are currently running ServiceDesk Plus MSP On-Premise version 10.5 (Build 10538). When we previously checked with support, we were informed that our instance is using the free edition without an Annual Maintenance Subscription (AMS).
Custom Widget
The Custom Widget option is not showing under the Developer Space Menu option Trying to create a connection between SDP and TEAMS How to you upload the custom widget zip?
Rights for assets, by department
Good afternoon, colleagues! I have a question regarding asset rights assignment. There are departments in the accounting department that need to view assets, but I need to make it so that each department sees a specific number of assets, not all of them
Hotkeys in SDP
They help you navigate the site faster, using the mouse less. Do you have a similar plan for organization and implementation? Example: Alt+[KEY]; Ctrl+[KEY];
Script to View In-progress (or other status) Tickets for Users
Is there a script I can use to view in-progress (or any other status) ticket for users? Right now, if I have a user who can see all requests, when they go to the requests window, they have the following choices: My Open Requests My Requests On Hold My
CPU at 100 percent
hi My servicedesk cpu near 100 percent all the time. There is nothing else on the server that is using the CPU: Having trouble finding what is causing it inside of SDP. Been searching through logs, etc. Looking at active SPIDS in SDP is no help. How can
How to change the due date SLA based on category chosen during edit
Hi Dinesh I received a request from one of my managers. She wants me to change the SLA of requests after they have been edited and the status and category changed: any ticket with status: “In Recruitment” and category: “Contracts” – I want to make the
Update request status to - mark as mandatory
Hi ALL When Technicians reply to case they can change Request status. How i can set this point (Update request status to) as mandatory for some my Support Groups?
How to Import PST Files to Hotmail and other Email Clients?
If you’re trying to import PST files into Hotmail or any other supported email service, using a reliable PST file converter can make the entire process much easier and more organized. With the SysInfo PST File Converter, you begin by adding your PST file
Automatic asset fill
Hi, When a requester sent us a new incident the asset name is automatically filled in. The requester has multiple assets on his name so now assets which have nothing to do with the request will be associated. For example one of our employees made a new incident and asset is automatically filed, the 89313.. number is a SIM number and have nothing to do with the incident. When we go to that asset we see that the incident is associated with the asset. is there a way we can turn off the automatic asset
GRC
ManageEngine Have Governance, Risk & Compliance (GRC) Software?
How to Allow Requestor to select/change Site when he or she is submitting Incident/Service Request Form
Dear Community, I am currently Evaluating Manage Engine Service Desk Plus. I have already created Business Rule which will assign Ticket to a certain Technician based on a certain Site. The thing is that I want to allow users to be able to select their
Next Page