Using a Global Variable to update Additional Application Fields
Hi! Can you tell us more about Global Variables? Can I use a global variable to fill in Additional application fields? If this does not work, is it possible using Deluge to fill in an Additional field of the Application with the value of the decrement
Webhook post function parameters
Hi, Team, It is said on "https://help.servicedeskplus.com/webhooks" that "Post function will get input of source object (SDP request, diffJson) and response of third-party application." I can't see how I get this information on a global function. Your
Will ManageEngine applications continue to work after an in-place upgrade from Windows Server 2016 to Windows Server 2022?
Our ManageEngine applications are currently running on a Windows Server 2016. We are currently running ServiceDesk Plus, AD360, ADAudit Plus, ADManager, and ADSelfService. Our SDP database is running on a separate Windows Server 2016 running Microsoft
IBM Security Identity Manager
Has anyone integrated Service Desk Plus with IBM Security Indentity Manager (iSim) now called ISVG? Our end users will request security access to a certain application through ISVG but there is not ticket in SD to assign a license unless the end user
ServiceNow Integtation : where is servicenow_config.json?
HI all - I'm trying to configure ServiceNow via Deluge (not python) and I'm wondering where the servicenow_config.json scrip it? I'm unable to locate it on my server. If I need to create it, what folder does it belong in? Also, if I setup multiple customer
How to add field values to UDF field (type: picklist) using REST API
Hi, I have a scenario where, let's say we have users logging request for computer equipment(eg laptop mouse, etc.) but the request must have a valid project number. The valid list of project numbers exist in an external system(eg Oracle Financials). I
Background Image Login Screen ServiceDesk Plus
Hi Does anybody know how to remove the borders around a background image for the lock screen? I have imported an image put it only fills part of the page but I'd like it to show fullscreen. Thank you
SLA Report
Could someone provide the MSSQL code to produce the following report which is based on closed requests? I would like two versions, one for the previous week and one for the previous month. Priority Requests SLA % 1 5 100% 2 20 90% 3 150 75% Thanks in advance. Rohan
Change Management - Amend Scheduled Start/end date on Submission page after dates have passed
Hi, I am extremely new to SD+ so apologies in advance if this is documented somewhere. We have a number of Changes that are at Implementation > In Progress status, with dates now in the past & work not yet implemented. These date fields are those set
Conditional Notification Recipient
I have setup an onboarding request that is submitted by a member of the HR team. I would like to automatically trigger an email message to the new employee's manager. The manager is selected from a user lookup field that I have added to the request. Is
Due Date
I have a field called “Last Working Date” How to make the due date of the request and End date for the tasks matches the Last Working Date field which is the additional field in a specific template?
Tasks visible to Requesters
Hi Is there an option to make the Tasks visible to the Requester of the Request? The Requester should see how many of the tasks are already completed. Regards, Markus
Send Notification Autocomplete with Comma in display name
Noticed when searching for a recipient in the to/CC fields in a send notification window that when searching for a name with a comma in it, as soon as the comma is typed, the form clears and resets your search. For example, the user may be setup as Smith,
MDM
Does Service Now offer built-in MDM solutions or is it only used for inventory?
SDP 14.7 | WordorderID Change | Incorrect Error after changes
Hello update seqgenstate set currentbatchend='2021000020004719' where seqname='WorkOrder.WORKORDERID'; Can you share me the updated SQL query to resolve this
Approver needs to update some fields on service request
Dear Team, I have a below requirement in my organization When a service request is raised and went for approval, we need to mandate some fields and the approver needs to fill that fields before approving the request. How to acheive this
I have bug from api
I try to automate my work during delivering SDP to clients. I need add programitly webhooks, triggers, function, templates. Making this by hand in each client is boring. How to automate this?
On Hold Status
How do I go about to set a hold status, before a ticket can be assigned to a technician. So here is the scenario. I if a call is logged before the ticket can be assigned to any technician I want it to go through an approval and on that stage I want it
Hide asset in template
Hello, I need to hide the Asset field during template loading, I have tried the bellow script but it does not work: Edit the incident/service template from which the asset needs to be hidden, choose Field & Form Rule tab. Create a rule "On Load" with
Can we prevent Worklog Date selections PRIOR to current week?
Hi All - We use SDP as our Time Keeping system which is then loaded into our internal ERP System. We have issues with folks entering time to previous weeks which are not captured in current week exports that is sent to ERP. Is there a way to prevent Date
Integration with G Suite
We are looking to implement some sort of calendar/scheduling feature with ManageEngine. We are running a local version of ManageEnging on-prem, and we currently use G Suite as a company. Is there a clean way to integrate ManageEngine and G Suite, specifically Google Calendar? We're hoping to have one central technician assign tickets and manage workflow based on technician availability as shown on their Google Calendar. Any advice on this is much appreciated!
Matrix Style Report as Widget
Good day SDP Community! I am trying to get a custom matrix style report (such as the "Requests by Category") to display as a widget in a custom dashboard. I have been through the community and knowledge base, with either dated information or no luck.
Requirement for HR and Facilities Department to use Service Desk plus
Hi Guys We have a requirement where by our HR and Facilities departments would like to start using service desk plus for logging issues that their customers have. We would want to be able to segregate the IT/Facilities and HR tickets/changes etc separately so that it appears like separate instances once the customer has logged a self service ticket. We don't want HR changes to be mixed in with IT changes Is this possible? Thanks Andy
Steps to perform by Analyst before providing Asset to the User and avoiding Duplication?
Dear All, In-order to avoid duplication of Assets (i.e., manual re-concile/merge) and gets auto. re-conciled in our ServiceDesk plus, What are the steps should an Asset Analyst perform before providing the asset to the User (i.e., In-Store to In-Use)?
Is it possible to add custom fonts to the Self-Service Portal?
Is any information available regarding adding a custom font to the Self-Service Portal within ServiceDesk plus? Thanks,
Active Directory Mapping/First Name Last Name
We've recently integrated SDP with active directory. Currently, our reply templates use the $Technician field as part of the signature, which we've always had an issue with if the person replying is not the person assigned to the ticket. The technician
License Errors and HTTP Error 500
We’re an IT company that’s recently onboarded a customer using ServiceDesk Plus, and unfortunately their server running it ran out of disk space. We’ve rectified the disk space issues now, however it seemed to cause license and database issues. It looks
Request filter question
Hi, Is it possible to create a dynamic custom filter for requests where the logged in user is the requester? As a technician it is difficult to keep track of requests where you are the requester. Basically, make the default filter used for requesters
ServiceDesk Plus vs ServiceDesk Plus MSP
Good morning, I have a quick question about SDP versions... is there any difference between MSP and non-MSP versions ? For example I would like to integrate Teams Bot with SDP Pro and I dont know if there's any chance to do it ? I found instructions on
Sync Assets (ManageEngine ServiceDesk Plus 14.6) with thrid-party apps/systems
Hello, anyone maybe know is it possible to sync Assets from MECM or from other third-party apps/systems? I am not able to find any kind of connectors for this type of sync. Thanks in advance for any feedback/response.
Scan SCCM and Asset state
Hello SDP, The machines scanned by SCCM always keep the same state whether it's scanned or not. We have machines that have not been scanned for month and keep the default state "in store". Questions: Is it possible to create a rule that will change the
How to Allow Requestor to select/change Site when he or she is submitting Incident/Service Request Form
Dear Community, I am currently Evaluating Manage Engine Service Desk Plus. I have already created Business Rule which will assign Ticket to a certain Technician based on a certain Site. The thing is that I want to allow users to be able to select their
Can we show a Button as "SLA Breached" if the Request is Overdue?
Dear All, If the request is overdue (i.e., Breached the SLA) can we show a Button on the Request Details Page as "SLA Breached" through Page Script? Regards, Wajahath Farooq
Secondary Email (IDs)
Hello, what is the purpose of "Secondary Email (IDs) " field? Thanks SG
Disable the option to "Dissociate"?
On occasion when a new change is implemented that causes issues, we will associate those tickets with the applicable change from the "Requests" module: All of the associated tickets can then be viewed within the "Changes" module by clicking on the "Requests
Requests API V3 Gives Results from API Documentation site but not Postman for same inputs
I am trying to get a Postman API v3 call to provide results from our on-premises v3 API. When I use the following input_data from our instance's API Documentation site (https://{ourURL}/SetUpWizard.do?forwardTo=apidoc) that allows you to test the API,
Is it possible to organize custom fields?
I have created a new Non-IT asset to contain our SIM cards. To this I have added several custom fields to reflect SIM card infor such as IMSI, ICCID, PUK, ADM1 etc. The problem is that in Assets, when the SIM type is selected and 'Import using form' or
How can we pop-up Alert Message if their is No Attachment during Form Submit?
Dear All, We have made the Attachment field Mandatory for a Service Template but we also need to pop-up the alert message for the user if he/she doesn't attached the required attachments during the Form Submit. Please let us know how can we achieve this
Mandatory: Asset Additional Field
Hi Team, Is there any way to set mandatory any Of the additional fields in Asset Explorer? Please confirm. Thanks Mostafiz
Create scheduled request or send scheduled emails
Hello all, how are u? I have a question about ServiceDesk plus cloud, is there any way to create new scheduled request? Or if isnt possible natively, is there any way to send scheduled emails from ServiceDesk? Because if I configure request creation by
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