Solution customization
Would like to have the ability to customize the images to always be best fit or at least have the option to set defaults for Solution images and formatting at the solution approver level.
[SDF-83859] Scanning QR code to add assets in SDP
May I ask that whether SDP have QR code scanning instead of barcode scanning at the moment? If yes, if a client who already have their QR code in their assets, how to add them to the SDP asset management?
[SDF-23452] Can not delete vendor. It sys "FAILURE :Vendor is being used by a module. Hence cannot delete it." Please help.
We have a LOT of older Vendors we don't use anymore and I want to delete all those old vendors. But whenever I click the trashcan on a Vendor under Admin -> Asset Management -> Vendor I consistently get the error "FAILURE :Vendor is being used by a module.
Hide Sections (Concatenate)
Hey there! Just want to see if there is a way to hide sections in SDP. I noticed that I can name them now and want to use each section for specific "Service Types" that are selected by the end user. This would be based on a set of rules that identifies which section to make available based on the selection made by the end user. I want them to concatenate as the selection is made and hide/non-mandate all other sections that do not relate. I hope that makes sense. Thanks, Eric
Add attachment to task template
Good day, I want to add a attached document to the task template in Service Desk Plus. Is this possible, I already tried to do this but it still did not work yet. Can someone help me with this? Kind regards, Paul Freeke
Custom Views - AND / OR
Can it please be considered to enable ANDs and ORs in a custom view to support views such as; Technician is “Tech Name” OR Created By is “System” AND Request Status is not "Closed","Resolved"
[SDF-78079] Is it possible to include ghost text / an example on a Service Catalog resource question
Hi, I am looking to find if there is an option to include ghost text / an example on a question within the Resource form area on SDP V 11135 At the moment I have included the question and example of what we expect the response to include Ideally, I'd
Would Like support for Multiple Project Owners
or in lieu of that, a way that multiple people can get a notification of all project updates (without having to make them the owner of the project).
Specific Checklist should be completed in any stage of RLC
Hi, When I create RLC for some service catalog that move between two or three Support Group, I need to mandate specific checklist for every Support Group to move next stage. For example for Hardware group we have Hardware checklist and for Network group
[SDF-50886] Update Task Actual Start / Actual End based on work log entries added: Huge time saver
Request: Update the Task Actual Start Datetime and Actual End Datetime based on the entries added to work log as it happens. This will save critical time so we are not having to update the work log and then go back and also update the task. Overtime
Add assignment option to reply window for unassigned tickets
Hi, I have an idea for a minor change which I think could add some benefits to make SDP even better. At the moment something I often do is to reply to a unassigned ticket, and use the 'update status request' to mark it as resolved. However I often forget
Prioritisation by Subcat or Item at set up
Hi Would it be feasible to add the option to set a priority against a Subcat or an Item at time of set up? Something like : current.... Item: [text box] Description: [text box] Sub Category: [drop down] Priority: [drop down] Thanks Mark
Sort requests list by two fields
It will be great to sort request list by two or more fields simultaneously. For example Priority descendant, DueDate ascendant.
Show custom email notification in loggined user panel
Hi, Is it possible to show custom email notification that define in business rule or custom trigger or RLC in SDP user portal. Like image attachment. When we use notification rule, this option works and show us. I don't know this feature is exist or not.
Update Milestone Actual Start, Actual End, Scheduled Start and Scheduled End datetime based on what is updated in associated tasks: Huge time saver
Request: Update the Milestone Actual Start datetime, Actual End datetime, Scheduled Start datetime and Scheduled End datetime based on what is updated in the associated tasks. If there is a way to do this now or some sort of backend scripting please let
[SDF-46783] Variable operational hours on working days
Presently we provide extended hours M-Th, but reduced help desk hours on the weekend (much like ManageEngine support). I would like to set different hours for Friday, Saturday, and Sunday within the Configuration Wizard of SDP. Presently SDP only allows
Feedback Requested: Option for email notification when scheduled status change takes place
Hello SD+ Forum members! Looking for your valued input with regards to a feature request. Currently, as you may know, you can now schedule a ticket to change status automatically on a specified date and time. Noticing this change, when it happens, is the topic of this discussion. As implemented, the status of a ticket will silently change on the date and time specified and would be immediately noticeable to anyone on the requests tab with an appropriate filter selected. I and the SD+ support team
[SDF-92713] Modbus Protocol
Hi, Many infrastructure devices of data centers such as UPS, chillers, diesel generators, electrical panels, etc. support the modbus protocol and because they are industrial equipment, they do not normally support the SNMP protocol. These devices have
[SDF-92712] Number of attachment limit warning
Hi, Recently we came across an issue where a user couldn't amend or save a purchase order in Asset Explorer, turned out that there was a hidden limit to the number of attachments allowed in a PO (50?) Although a lot of it will be down to user training,
How to automatically close requests that are in note word "closed" ?
For example, I have a ticket. I add a note with the text closed. I want the status of the application to change to closed. SmallBestOriginalRemove
Technician Group Chat between two or more technician on a request
Hi, Already when two technician open same request, SDP provide option for group chat between technicians that open request. It's very good option, but this chat converstation not archive in request. 1. What should I do to archive or save messages like
[SDF-59020] Multiple Reviewers can be selected but the user cannot be saved in the review
When a change is created I can chose multiple reviewers which can be technicians or users, but there isn't an option that multiple users then can create their own review. This way a non-technician can delete the review of a technician. We would like
[SDF-70613] Allow Project and Milestone Status to be updated from the list view like task status
Our project managers would love to be able to update the status of a milestone from the list view.
[SDF-85958] Initiate group chat by collaborators that work on request once others aren't viewing a request
Hi, I want to initiate group chat by collaborators that work on request once others aren't viewing a request. In my scenario, some technicians work on a request simultaneously, but may open another request. In this situation, technician should be open
[SDF-69110] Sent attachments from solutions with the resolution
If you insert a solution from the request view, the solution is copied and the attachments are visible, but the email with the resolution doesnt contain the attachments. Please add support for the attachments.. or make it so it sends the link from the
OLA Escalation
Hi, I want to define OLA escalation for specific group. In SDP v11.1.35, only I can to define SLA escalation. What should I do define OLA Escalation? Thanks for helping
Approval status comment
Hi everyone. How can I configure approval status comment as mandatory?
[SDF-92530] Work log should be added in any stage of RLC
Hi, When I create RLC for some service catalog that move between two or three Support Group, I need to mandate work log for every Support Group to move next stage. I attached my sample service catalog. What should I do? Do you have any custom script to
How can I adjust the column width in a table to improve overall formatting
Right now you cannot set column width and depending on how much text you have in one field it impacts the size of other columns and may wrap text that throws off the overall look of the table. How can I prevent that from happening? Please advise Todd
Request additional field in RLC
Hi, I want to define Request Life Cycle (RLC) for specific service catalog that include some additional field. Now i want to mandate my additional field in some stage. Also I want to set criteria by my additional field to run custom function(Deluge).
Menton option in request's note and work log
Hi, Do you have any option to use @mention user in request's note or request's work logs? What should I do?
[SDF-92410] Deactivating requesters
Is there a way I can deactivate a requester without actually deleting them completely? I don't see this option.
Theme Customization - Color for Hover Tab text
The "Hover tab" in the custom colors for the theme settings should have an option to change its text. By default its white, so if I want a light/white background for the hover tab, it doesn't show.
BCC field for Announcements
Howdy, We would like to send emails to our customers with the announcement feature however, we have 950+ customers and sending that many emails To: or CC: can get ugly if someone wants to "Reply All" Chris
[SDF-60606] Forwarding complete conversation
Hello there, we are working a lot with external contractors. Sometimes we work on a request (including several emails from and to the requesting user) and later we decide to giving to a 3rd party. Is there an option to send them the whole conversation?
After Hours notification rule
Since SDP knows our business hours and our holiday schedule, would it be possible to have a "Acknowledge Requester by email when a new request is received - after hours" notification rule? That would allows us to create a similar template but add text
[SDF-91968] Need to be able to choose a template - when splitting
HI, We have several differnt support grouips and templates for each group. When splitting a ticket wre need the ability to select the template. Currently when you split a ticket - it goes to the default template. We need the ability to select a different
Purchase Request for Requester
Hi, is it planned to open the Purchase Request fuction on the Customer Self Service Portal? It would be great to have fuction for every requester to open their own purchase request and follow the status. Many thanks in advance Sascha
Add a Secret Answer to the Request
Hello, When responses are added to requests, I want only the user to see this answer. because sometimes I have to share important passwords. Is there anything that can be done about it?
[SDF-91868] Change Recommendations for Copied CR's
We've noticed in the newest releases that recommendation emails get auto sent after an already APPROVED CR is copied. As this new copied change gets moved through stages, once it hits the Approval stage, any past approvers will be sent a recommendation.
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