Hi, I have an idea for a minor change which I think could add some benefits to make SDP even better.

At the moment something I often do is to reply to a unassigned ticket, and use the 'update status request' to mark it as resolved. However I often forget to previously assign the ticket to myself, which means it says unassigned and this can cause confusion in some of the reports.

At the moment at the bottom of the reply window there is an option "Update status request:". I think it would be very useful if, for unassigned tickets, there was also an "Assign ticket to: <helpdesk> <technician>" dropdown.

This would allow a technician answering an unassigned ticket to quickly assign it in the same action that they use to reply and resolve it. This would improve speed and reduce the incidence of unassigned resolved tickets.