7605 Showing Acme Logo in Reports / Purchase Orders
We upgraded to 7605 last week with the advisement from one of your technicians. Which then gave massive problems with restoring the data and we were without SDP for a few days. I have changed the logo in admin, etc and it's working fine for the logon and the top left hand corner. However, in our reports and purchase orders, it still has Acme logo?
Hotfix 7610 released
Dear Users, An Hotfix upgrade over 7600 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . Issues fixed in 7610 SD-25177 : Login Credentials where passed through the URL when the Pass-through Authentication is enabled and the user tries to login as different user issue fixed. SD-29143 : NullPointer Exception while dissociating a technician from a site, When 'None' is selected as a value of a condition under business
Two problems with Scheduler / Tasks
Hi, We use SD Plus 7605 and have started using the scheduler. There are two problems with it which we would like fixed in the next service pack. 1) In Home -> Scheduler Task shows up for technicians on the scheduled "end date", not scheduled "start date". I think the tasks should either a) Appear on the tasks scheduled "start date", or b) Preferably have some sort of visualization to show them extending from the "start date" to the "finish date" 2) When opening Tasks of mine from the Scheduler, then
URGENT!!! Bug in new version of service desk 7.6
hi there, i wanted to install new version of Manage Engine Service Desk v7.6 on Windows Server 2003... i ve prepeared an OS for it.. installed MSSQL 2005 as well and when i finished installing new version of service desk, there occured next problem: window appears of service desk, its like initializiing server, and suddenly closes window. then again, begining initializing and closing window... in task manager i saw that java process is consuming a huge amount of memory, is there any patch
Self Service Portal – Questioner
Hi Can I put a pre-defined Questioner template that the user can answer it, and then this questioner is automatically opened as a ticket? how can I do it?
Time Zone (GMT-04:30) Caracas not found in SD+ 7.6
We are testing the demo version of SD+ 7.6.0 Buil 7608 to replace our current support system of our company. We found this problem with time zone: The time zone "(GMT-04: 30) Caracas" for Venezuela is not available in the web application. They can help us solve this problem? See attached image... Thanks.
Master-Slave Function for Issues
Is there a possibility to create master-slave issues? Or o create a Sub Issue from a Main Issue?
Request Type Field
Somehow from 7/25/10 around midnight I know longer have the Request Type field as an option. All of my forms are missing this field and you cannot add it when creating a new forms, it's not in the add fields list. The previous tickets do not show the field either but I have the email alerts when the tickets were created over the weekend and they have the request type entered. If I create a report the request type is not listed. It seems this field has disapeared frm displaying but the data is
installing Manage engine Service Desk 7.6
hello everyone, i had a manage engine service desk 7.5 installed on windows 2003 server. i decided to configure on a new server (Windows 2008 or 2008 R2 server) Manage Engine 7.6 version... my questions is next: 1. how compatible is Manage Engine Service Desk 7.6 with Windows server 2008 / 2008 R2. i was watching online tutorials and in requirements page there is only XP and 2003 server. 2. can i export those data which were entered on 7.5 to 7.6?
HI..
how to add a technician in "free version of manageengine service desk"
DataBase Parameters
Hi, I would like to know in wich conf file can i see which kind and where's the DB the software it's using currently. Thank you.
Hotfix 7609 Released
Dear Users, A Hotfix upgrade over 7600 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . Enhancements in 7609 SD-23982 : E-Mail CC option while creating a request into servicedesk has been included. This will be set through webform / api / email parser. SD-26402 : Multi app rover for the Purchase order has been implemented.In which all the PO approvers has to accept the po to get approved.If any one of the approver
Tasks
When a task is assigned to a group only, and no technician is selected, where do these Tasks appear? On the "My Tasks" panel of every user, only the managers, administartor?
Import access database
I am currently running this helpdesk module http://www.liberum.org/ I would like to import my current access database to Manage Engine ServiceDesk Plus. Can you provide some steps to do it? thanks
Access to groups when logging a ticket
Hi Would it be possible to allow only business users from certain AD groups to have access to log ITSD requests to specific service desk groups? I.e. the group only appears in the drop down if you belong to a certain AD group? Thanks Brent
FAILURE :Connection to RPC server in the workstation failed
I'm trying to scan win 2003 machine that is member of win2000 domain. everytime i got the error : FAILURE :Connection to RPC server in the workstation failed although i'm able to connection to that machine from with the sdp machine
Changes
Is there any way i can copy an existing change to create and edit a new one?
List of issues getting addressed in our upcoming Hotfix release..
Dear Users, Following are the list of issues that is getting addressed for our upcoming hotfix release. SD-25177 : Login Credentials where passed through the URL when the Pass-through Authentication is enabled and the user tries to login as different user issue fixed SD-29143 : NullPointer Exception while dissociating a technician from a site, When 'None' is selected as a value of a condition under business rules. SD-29834 : Problem while restoring the backup data in Spanish MSSQL has been fixed.
Service desk Plus
Hi All, Can we configure user mailbox, and access emails in Service Desk Plus, if so could you please let me know. Thanks, BT.
Next Business DAy
Dear All, I have a question about the SLA escalation. I need to know is there a Next Business Day option, cause I didn't see it. And if the answer is "No" can we expect this option in the feature? In your road map?
Asset scan at logon via script
Hey there; Surely someone's asked about this before. Sorry for the repeat if that's so. I'm having trouble finding the documentation for setting up asset scans when the user logs in to the domain. Asset scans based on a schedule are great, but I'd also like to be able to do so in a windows login script so that computers not powered on during the scheduled scan are counted. Can someone please point me to the right documentation to do this? --James
Task Report
Hello, I am in need of a report of tasks assigned to technicians that are NOT associated with a specific request. Thank you
Service Desk Workflow
Hi All I really hope somebody can help me. We use ITSD Plus and have 30 active technicians across a variety of groups. I.e. 1st Line, Server Support, facilities etc I have a group that manages development requests fand need to restrict access to that group to only management. This is to stop the dev approvers from getting swamped with ridiculous dev requestsn and will also assist with our approvals process. Is this possible or am I needing the change control module? Any advice will be geatly
Parsing emails....
I love the Approval function in 7.6. What it is lacking is the ability for the user to respond by replying to the email. Would it be possible to do this by using the parsing function so that one can set the request to approved? Thanks.
Auto Fill
Hi I was wandering is there any way or tools for auto fill to use for Service Desk like I make one profile for one technical with Priority - Category - Group ... ect then any request i can i assign it whit this profile. I think it will help the agents :)
Update Ticket by e-mail
Hello, I have to build the following flow: 1. requester open a ticket 2. First level take in charge the ticket and scale it to second level if cannot work it 3. second level manage the ticket or scale it to an external entity if cannot work it 4. second level resolve and close. At point 3, I create a Status called "Escalation" that freeze the time and wait for external work (provider group has the ownership, like HP, IBM and so on), this status generate an e-mail to external entity. Is it possibile
Cannot fetch email from a free email account, please help
I have configured email server settings in the latest version of ServiceDesk Plus and started fetching email. However, there are no email messages appearing anywhere. I am wondering where I should navigate to in order to see fetched email messages. Also, please let me know what free email accounts this application supports fetchmail for. I have heard ServiceDesk Plus cannot fetch messages from a gmail account and my company needs to find another free email account. Thank you
Ticker/announcement for Requester
Is there anyway to show announcements in the requester part of the Service Desk? Eg we have an externally hosted exchange solution, which has its issues, so when a user goes to log a call via the service desk area, they can see via an anouncement or ticker that IT knows there is an email issue currently. Thus less duplicate calls . thanks
Upload to Pick List for New Template
I am using Service Desk for document management and it works nice for our needs. I need to create a new template to track training records for employees. Can I do any of the following: 1) Populate the pick list from the available requesters and technicians in servicedesk 2) Populate the pick list from AD on the domain controller 3) Upload the AD users to the pick list so I do not have to manually input each name For training records, I would select multiple users from the pick
Assigning Tasks to Tickets in a Business Rule
I'm tried to create a business rule that will assign tasks to a request based on the request title. This is to be used for user starter & leaver tickets so we can assign the list of tasks to be competed. I can't find a way to assign tasks or templates in a Business Rule. Has anyone achieved this? Thanks in Advance, Nick
Select Box missing in All Tasks
Hello, Ever since the last update, I'm missing the Select Box on the All Tasks window. I went to the Column selection window and played with that setting but it still does not show. I also tried a remedy found in another post that said to remove my login then re-add it, but that didn't work either. Does anybody have an idea on how to fix this? Thank you.
Edit or delete Canned Responses
Hi, I'm trying to find where I can edit a canned response that I created? Whereabouts are the canned responses stored? - I can't find them anywhere Thanks Mike
Assets (servers) with multiple IPs
Hi, SD+ 7.6.0 Build 7608 We have servers with multiple IPs on one single NIC. Is there a way to get all IPs listed on the asset? As far as I can see only one IP is listed under "Network Details" on the asset. We run a "network scan" on a IP subnet containing all the IPs that the server has on the NIC, but only one IP is showing up on the asset. The servers is a standard Windows server. Any ideas as to get all the IPs listed? /Ulrik
Report module
In "Report" module, I need a complete list of software with "Type = Managed" and order by "Softwarename, Workstationname" and with a subtotal by Softwarename.
Users can't access Solutions
After an upgrade to 7603 the users (requesters) can't view or search for Solutions. We do not want to open for solutions on the self-portal for non-logged in users, so altering the default self-service portal is not an option. Is this a bug or a configurable feature that is somehow hidden from the "Admin" page?
Spell Check no longer red underlines on check at all
Now when performing a spell check the missspelt items are not even highlighted in red during the spell check any fix ? version 7608
Hotfix 7608 released
Dear Users, An Hotfix upgrade over 7600 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . We have made an internal release 7607 which is not exposed / uploaded in our website, is also included in the 7608 release. Issues fixed in 7608 SD-28975 : Problem in starting the servicedesk plus if we have tables other than the default tables say systeminfoowner, systeminforequester or if any other systemtables present has
Report data from shell script
I want to execute shell script and dump its output in a report in webnms. Can this be dones
How to install patch file using command line on Linux?
Dear All, How to install patch file using command line on Linux? Patch file is in /ServiceDesk/bin folder. I have executed as follows: ./Updatemanager.sh -c select "i" enter patch file ... I have entered "ManageEngine_ServiceDesk_Plus_7_6_0_SP-0_6_0.ppm". But move as former step the repeatly. Why?
Pass login from a another website
I am Using forms to pass login info from our website to service desk but i am having a problems with the login this is my code i am using <form action="https://myserver.com/HomePage.do" method="post"> <p> Usernane: <input type=text name="username" > Password: <input type=password name="password" > <input type=hidden value="mydomain" name="DOMAIN_NAME" > <p align="right"> <input type=submit
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