Reports Don't Work - 7606
Hi, I have updated to version 7606 of the service desk. The upgrade took over 1 hour as the reports directory seemed to get cleared out. Now reports don't work at all, with the error message below being shown in a popup box. I have sent this and support file to the support mail address but am hoping for a quick workaround. We use reports daily to report to managers etc. Can a workaround please be given? Message Dear user, Unable to generate the report, So please contact servicedesk support for further
Job Sheet
Is there any functionality within the service desk to fill in and print out a job sheet that an engineer could refer to on a client site?
The technician can not see the request that he/she create for him/her self
The technician can not see the request that he/she create for him/her self. The system is Service desk plus version 7.6.0 build 7605. Regards, Hassan
PDF Manuals for SDP
Hi, I'm trying to use your 30 day trial of Servicedesk Plus build 7605. Do you have a new manual for this version? If possible, can I have a copy? Thanks, Mac
Java errors when installing on RHEN 5.5
I installed ManageEngine_ServiceDesk_Plus.bin and I received the following errors in my log.txt log and the server won't start. (May 17, 2010 10:58:10 AM), Install, com.installshield.product.service.product.P ureJavaProductServiceImpl$DiskSpaceCheck, wrn, null (May 17, 2010 10:58:13 AM), Install, com.installshield.product.service.product.P ureJavaProductServiceImpl$DiskSpaceCheck, wrn, null (May 17, 2010 10:59:03 AM), Install, com.installshield.wizardx.actions.LaunchBro wserAction, err, java.io.IOException:
How to restore SD+
Hi All, I all my SQL Server 2005 crashed and i installed SQL Server 2008 , b4 doing so i took a copy of the MDF and LDF file as i couldnt take a proper backup. After install the database i attached the MDF and LDF and the operation was successfull. Now when i try to login using the SD+ webconsole , it says username and password invalid. Can anyone shed some light on how i go about restoring my SD+ settings. Please
Hotfix 7606 Released
Dear Users, An Hotfix upgrade over 7600 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . Issues fixed in 7606 SD-25099 : When the request is created and assigned with an SLA and its DueByTime, and then editing the request and update in such a way that the request do not fall under any SLA. Then the overdue flag gets set has been fixed. SD-28219 : When the request is created and assigned with an SLA and has first
Schedule Scan
I set up a schedule scan but it still tells me that no scan is scheduled.
Assign a license from a pool directly to an asset
I would like to propose an enhancement that would enable you to assign a particular license to an asset. Currently you can only assign one from the pool of licenses to an asset. But we have different serial number/license keys within the pool that relate directly to a specific asset. Regards Joel Fitzgerald Gosford City Council
lost email messages
Hi, it seems that ServiceDeskPlus lose some email messages when receiving tickets via email. We are currently using POPS from Gmail. We found no criteria that causes ServiceDeskPlus to lose messages. Most messages arrive correctly and are transformed to RIDs, but from time to time a message is simply ignored. And no, the messages are not in SPAM folder on the email server. Do you have any solution ? This causes much confusion and serious problems with customers. Looking forward for your answer. Thanks
Requests updated by technician query
I need a Mysql query report that will give me the last time the request was last updated by a technician in ServiceDesk for all pending issues (open, onhold, resolved). It should include the following: Request ID, Technician, request status, Subject line of the request, the Most current discussion note, Date / time of the most current discussion note, and No. of days since the request was last updated. By request updated, I am referring to a requester conversation email was sent, a discussion
Hide the Site field from Requester View
Brand new implementation of SDP here. Hello everyone. I'm setting up my templates and I don't see a way to make the Site field go away from Requester view. My reason for wanting this is that some time back, application developers used the Department field in AD for something that is a unique number to each user, not a department. There's no way for me to get anything meaningful out of the Department field at this time. I don't want the requesters to see "Not assigned to any site" and not be
Calculatet field
I need to create a field and in final a costumize report to calculate time spend of every requester. For example: total time= ending time - starting time. Please could you hepl me Please
Installing Agent on Remote Computer
Hi, I'm wondering about the prerequisites for installing the "agent" on every computer that is included in the database of the program? Kindly I want to know how to do that? Thanks in advance
Military time
Is it possible to change the display time in ServiceDesk from Military time (24 hour) to standard time (12 hour)?
7605 : Hotfix Released
Dear Users, An Hotfix upgrade over 7600 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . Enhancements in this Service Pack SD-25985 : Quick search to view the request details based on Request ID from the request list view. NOTE : Behavior change : Request ID based search has been removed from the request search in the left panel. SD-25168 : Adding 'Employee id' column in the requester search window which appeared
Migrating SDP
Hi, We are switching off our old SD+ and SQL servers so we have to move the installation to new machines. What is the proper way of moving the SD+ installation to a new server, and also the SQL database from the old MSSQL 2005 server to a new MSSQL 2008?
Issue with scanning in thin clients please can you help resolve Connection to RPC server in the workstation failed
Issue scanning in thin client using windows xp service pack 3 no firewall is enabled have checked dcom and wmi get the following error message. Connection to RPC server in the workstation failed. Please can you resolve asap
Software and last logged on user
Is it possible to create a query report where you search for a specified scanned software (office) and then return computername and last logged on user on the computer? I know the last logged on user is picked up when scanning the computers, but I can´t get it together in a query. Kind regards Stefan Sehlberg
Engineer absent call assigned to New engineer for day .
A engineer is absent at a site for a day i want all request assigned to the absent engineer to be assigned or fowarded to a different engineer /
Is there any way of linking many requests to one request
We have a request that we'd like to break into smaller pieces as it involves serveral steps and several techs. Besty way to do this is how?????
Hostname of server
We are using Manageengine ServiceDesk Plus 7.6 on server having hostname lab and IP address 172.16.6.116. Now I want to change the hostname and IP address. My question is this how we will change the configuration in ServiceDesk Plus
Query for Technician
hi all, i need a query for a list of Technician. how i can do this? Bruno Soares
Procedure to migrate from MySQL to MSSQL
Here is the procedure to migrate your SD+ database from MySQL to MSSQL. a) Stop ManageEngine ServiceDesk Plus service b) Migrate to 6.0. Follow the instructions @ http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000003329137 to help you migrate to 6.0 c) Take a backup of the existing data and configuration under MySQL database using [ServiceDesk-Home]\bin\backupdata.bat d) Invoke ChangeDBServer.bat under [ServiceDesk-Home]\bin folder e) Follow the onscreen instructions
Managing Software
SDP has a large list of software installed on the network, however many of them are the same or just different versions. Is there a way of merging these to create software groups or similar thing? e.g Adobe Reader 8.1.0 Adobe Reader 8.1.2. I would like to appear as one or a group. Can this be done
7605 : List of Enhancements / Issues fixing
Dear Users, Following are the list of Enhancements and issues fixes that is getting into our upcoming hotfix. Enhancements in this Service Pack SD-25985 : Quick search to view the request details based on Request ID from the request list view. NOTE : Behavior change : Request ID based search has been removed from the request search in the left panel. SD-25168 : Adding 'Employee id' column in the requester search window which appeared on clicking the 'search requester list' icon in new / edit request
Known Issues document available on line..
Dear Users, For the convenience of the users, we have published the outstanding known issues in the product as a document in the link below. This link will be updated fortnight or on a weekly basis. http://www.manageengine.com/products/service-desk/known-issues.html These known issues document is segregated based on the modules. Each issue identified with an unique issue id is also marked in a separate column and some of the issues is updated with a tentative time frame of getting fixed in the hotfix.
ServiceDesk Plus 7603 Released
Please find the enhancements and issues fixed in 7603: Enhancements in 7603 (Released on: 29 January, 2010) SDF-21860: Default status names like (Open / Closed / OnHold / Resolved) can be viewed based on the configurable Statusname. Configuration can be done in the Admin -> HelpDeskCustomizer-> Status. This configured statusname will be same across all the users even through their personalized language is different. NOTE : Default / Custom Reports and Custom filters which uses the status names as
List of Known Issues and Features for ServiceDesk Plus published !!!
All the Known Issues and Feature's reported in ServiceDesk Plus is published on the link mentioned below: https://servicedeskplus.wiki.zoho.com/ We recommend you to check against the above link before you raise an Issue or a Feature and to quote the ID's while raising any questions regarding any Known Issues or Features mentioned on them. Note: We are yet to update the complete list of Known Issues and Features and they will be updated soon in batches and all those new Issues or Features raised,
HotFix 7017 Released
Users, We have released 7017 which fixes the issue 1. Upon editing a request adds a new request. This is applicable for the build from 7000 to 7016. http://bonitas.adventnet.com/servicedesk/16Jun2008/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_17_0.ppm (We will be updating the website links shortly). Thanks & Regards, Srikrishnan. ServiceDeskPlus
SDP 7.6 Released
Dear Users, We are glad to announce the release of ManageEngine ServiceDesk Plus 7.6 SDP 7.6 can be downloaded from http://manageengine.adventnet.com/products/service-desk/download.html . Existing SDP customers, can move to latest 7.6 version by applying the migration pack available at http://manageengine.adventnet.com/products/service-desk/service-packs.html Existing customers, kindly note, that upgrade to 7.6 can be done only over 7514. Customers in earlier builds can move to build 7514 by applying
Version 8 release date
Does anybody know when the next major version (8) is expected to be released? Thanks
List of Issues / Enhancements for Hotfix 7514
Dear Users, Following are the list of Enhancements / Issues fixed in the next hotfix 7514. Tentative schedule for the next hotfix will be by next week. Enhancements in this ServicePack : Caching enabled for base and referred site data like BusniessRules, ServiceLevelAgreement(SLA),Operational Hours, Holidays and Timezones. Based on a Configuration in Global Config Table following Performance Enhancements were done: SD-22839: Can be achieved by disabling the Refresh Timer in Request List View page.
Hotfix 7513 Released
Dear Users, A hotfix to build 7500 has been released. The service pack (7513) can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html The new build 7513 addresses the following issue. Issue Fixed in this ServicePack 1. SD-22797: Creating a request from self-service portal login by a requester associated to a site, request gets created with the site field as "Not in Any Site". Users using builds 7500 to 7509, 7511 (which was revoked due to problem
Hotfix 7512 Released
Dear Users, A hotfix to build 7500 has been released. The service pack (7512) can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html The new build 7512 addresses the following issues. Enhancements SDF-21920: Support for SMTPS outgoing mails in ServiceDesk Plus. Issues Fixed in this ServicePack SD-21509: Based on the confirmation from the user who performs the change in template for a request, all the field values (except Subject and Description)
Is there a way to edit flash reports?
I have managers that would like to be able to add/remove fields from the flash reports, is this possible?
PDA integration in FacilitiesDesk
Hello Users, We hope it will be of interest to know about the PDA integration offered by FacilitiesDesk 5.7 - our recent release. In general Facilities Management is a dynamic department in any concern. Let us assume a daily scenario in a company with big infrastrucutre facility. Where, a Facility Management staff have to be physically present in the place of issue to fix it. Which means the Facility Services Staff is always on the move as and when a work request in raised.This is where integration
servicedesk restore
i reinstall servicedesk plus backup i have,how can i restore pls send me
Hotfix 7506 Released
Dear Users, A hotfix to build 7500 has been released. The service pack (7506) fixes the below issues. ServicePack can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in this Service Pack 1. SD-14689 - For the below languages some of the non-english characters are shown garbled. a. German b. Italian c. Hebrew d. Norwegian e. Polish f. Serbian g. Swedish h. Turkish i. Vietnamese 2. SD-14706 - Problem in adding a new request through
Hotfix 7508 Released
Dear Users, A hotfix to build 7500 has been released. The service pack (7508) can be downloaded from the below link. http://bonitas.adventnet.com/servicedesk/04Jun2009/AdventNet_ManageEngine_ServiceDesk_Plus_7_5_0_SP-0_8_0.ppm The new build 7508 addresses the following issues. Web pages will be updated soon. SD-20692 : NullPointer Exception upon clicking the Request approval link and subsequently unable to approve the request. SD-20601 : Upon editing a request and changing the template, request fields
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