Dear Users,

A hotfix to build 7500 has been released. The service pack (7512) can be downloaded from the below link.

http://www.manageengine.com/products/service-desk/service-packs.html

The new build 7512 addresses the following issues.

1. SDF-21920: Support for SMTPS outgoing mails in ServiceDesk Plus.

Issues Fixed in this ServicePack

1. SD-21509: Based on the confirmation from the user who performs the change in template for a request, all the field values (except Subject and Description) based on the modified template will be updated. If not confirmed by the user, will populate the empty fields of the request with the modified templates values(except Subject and Description)

2. SD-14395: Upon importing the requester information through CSV import, additional fields not more than 6 fields will not be updated.

3. SD-21636:  NullPointerException upon importing the standalone audit scan information through xml, in which the software do not have name associated to it.

4. SD-21755:  NullPointerException in AssetLease Notifications and will not be sent.

Issues Fixed in 7510 [ Internally Released on Tue, 18 August, 2009 ]

1. SD-21864: Vulnerability issue in ServiceDeskPlus login. If pass through authentication is enabled, by manipulating login parameters (using tools like Firebug), user can login even with invalid password. This issue has been fixed.