[Security advisory] Authentication bypass vulnerability in Desktop Central
Dear Users, This is a security advisory regarding an authentication bypass vulnerability (CVE-2021-44757) in ManageEngine Desktop Central, reported by an external security researcher via our bug bounty program. Who is affected? This vulnerability
IE (11 and Edge) and sometimes chrome
Having an issue with the above browsers. if we open IE or Edge, and go to the url directly, it will not draw the screen or show graphics. If we go from a link we put on our intranet page, it will not SSO, but we can sign in manually. Chrome, will do this only sometimes. I have just upgraded to 9422 and this started happening.
Scan HDD,CD-ROM
On Custom client Report those doesn't exist: HDD,CD-ROM, HDD Model, HDD Manufactory, DVDRW , DVD ROM Manufactory
PROBLEMS Priority Matrix or SLA kind to regulate Problem response times & also no workflow in problem form
Dear Friends, I don't find in Manage engine ServiceDesk any way to control the response time ( SLA Type) for problems. Problem just has Due By time??? like in incidents we have a priority matrix and based on the urgency and impact the Priority and set automatically and relevant SLA is applied. but in problem management, these fields are there but due by time still need to given exclusively manually. what is the logic?? or why the SLA sort of flow is missing Also the Problem form has no workflow??
Can We have same Service name in two different Service Categories
Dear Friends, I have a question.... Can we define services with same name in different service categories? Scenario: for example i have three service categories: Category1 Category2 Category3 can i have a service with same name (service1) in all these three categories???
SDP and DC integration - software install
When installing software from a SDP request, under custom actions - install software, is there a way to use a different policy other than the default DC policy? Some of our installs won't work with the default policy.
custom filed for create User group.
custom filed for user group. Now, Some filed can uses on user group. But if Servicedesk can use all additional felid to create User Group, It's good work.
Attachments with ~ or _ or any special characters
Hi, I am on the latest version and changed the settings to include all attachment extensions but filenames with ~ or _ or any special characters do not come in the system.
I need hide some field in General Information??
How can i hide some field in General Information of Incident Request? Version: 10.5 Build 10501 Thanks
Behavior Change in Custom Trigger Scripts
Dear user, The current_stage and approved_stage keys in custom trigger input JSON are renamed as current_level and approved_level respectively. Users are advised to update their custom trigger scripts accordingly as the older keys will be deprecated
Import Certificate
Looking to install latest service pack but its asking for certificate to import, where do I get this certificate? Thanks
[Security advisory for CVE-2021-44077] Unauthenticated RCE vulnerability in ServiceDesk Plus versions up to 11305
Hi there, This security advisory addresses an unauthenticated remote code execution (RCE) vulnerability affecting ServiceDesk Plus versions up to 11305. This vulnerability was addressed on September 16, 2021 in versions 11306 and above, and an advisory
Log4j CVE-2021-44228 Query - Manage Engine Service desk Plus
Hi Team, Noticed your support team mention some ME products have the affected version while other don't, can't seem to see anything about ME: Service Desk Plus. Please advise what version of Service desk is vulnerable to the exploit (if any). I can't
Deprecation of few existing internal APIs
Dear users, We would like to inform you all that existing APIs used for "System Update Notification" and "Product Overview" will be deprecated from version 12004 and the support will be completely removed by March 2022. We highly recommend you to switch
Important: SDP IOS Push Notification certificate has expired
Dear User ServiceDesk Plus IOS push notification certificate expired on 12th December 2021. Hence to overcome push notification issue, please follow the below steps : 1. Shut down the Servicedesk Plus application. 2. Navigate into <SDP_home>\conf folder.
[Security advisory for CVE-2021-44526 and CVE-2021-44515] Authentication bypass vulnerabilities in AssetExplorer and Desktop Central
Hi there, This security advisory addresses two authentication bypass vulnerabilities that affect AssetExplorer versions up to 6952 (CVE-2021-44526) and AssetExplorer customers who use the Desktop Central agent for asset discovery (CVE-2021-44515).
ServiceDesk Plus 12000 Released !
Dear Users, ServiceDesk Plus version 12000 is now available. This version brings a host of new features and enhancements that improve the ServiceDesk Plus experience. Release Management in ServiceDesk Plus ServiceDesk Plus now supports Release Management
[Take a two-minute survey] The state of ITSM two years into the pandemic
Hi there, We hope you are healthy and safe. We're conducting a two-minute survey among IT professionals to understand the effectiveness of ITSM during the pandemic. This survey will focus on understanding how the ITSM policies of organizations have
time in Acknowledge requester by e-mail when the request is closed
hiCan I send the elapsed time in the notification body?
ServiceDesk Plus Masterclass 2021 Season 2 - Session 4: Build a unified enterprise self-service portal with ServiceDesk Plus
Hello there, In this webinar, you'll learn how you can use ServiceDesk Plus to build a unified enterprise self-service portal that enables users to access services across departments like IT, HR, or facilities. We will also discuss enterprise service
[Security advisory] Insufficient authentication and authorization handling vulnerability in Desktop Central
Hi there, This is a security advisory regarding an insufficient authentication and authorization handling vulnerability (CVE-2021-37414) in ManageEngine Desktop Central, reported by an external security researcher via our bug bounty program. Who
Removal of Support for Email-only Approvers in Request Approvals and Request Approval API changes
Dear Customers, As part of the enhancements in Request approvals and the associated API development, we are removing support for Email-only Approvers. Only people configured as users in ServiceDesk Plus can be configured as Approvers for Requests going
ServiceDesk Plus 11300 Released !
Dear Users, ServiceDesk Plus version 11300 is now available. This version brings a host of new features and enhancements that improve the ServiceDesk Plus experience. Make way for better ticket template and category predictions with Zia. Zia,
[Security advisory] Authentication bypass vulnerability in AssetExplorer versions 6800 and above
Hi there, This is a security advisory regarding a possible authentication bypass vulnerability in a few application URLs in AssetExplorer, which has been identified and rectified. Users of AssetExplorer (all editions) with version 6800 and above might
ServiceDesk Plus Masterclass 2021 Season 2 - Session 3: An overview of ServiceDesk Plus' integrations with Microsoft services
Hello there, In this webinar, we'll explore the different Microsoft integrations available for ServiceDesk Plus and explain how they help you connect your service desk with your end users' digital workspace. Learn to leverage Microsoft services to improve
Upcoming End-of-Life of Request Admin V1 APIs
Dear users, This announcement is to inform you that we have plans to process End-of-life (EOL) for Request Admin V1 APIs and Worklog V1 as a part of the 2021 Q3 release. Post that release, any upcoming releases will not have access to the V1 Request Admin
Deprecating few params of v3 API urls
Dear users, We would like to inform you that we have made some changes to the V3 API (URLs starting with /api/v3) format. These changes are incorporated in the 11204 version of the application. To avoid disruption of service or normal operations, we
ManageEngine named in the Gartner® Magic Quadrant™ for ITSM Tools for the second year in a row
Hello there, We are excited to announce that ManageEngine has been included in the Gartner Magic Quadrant for ITSM Tools for the second consecutive year. The Gartner Magic Quadrant for IT Service Management Tools is an annual publication that profiles
[New webinar] The service desk is your best technology coach
Hey there! On September 30 at 10am BST, we will host an exciting new webinar titled The service desk is your best technology coach. We'll discuss clients' needs, the relationship between IT and the customer, and the significance of the service desk.
Upcoming End-of-Life of Request V1 APIs
Dear Customers, Today we are announcing the End-of-life (EOL) date of July 31, 2020 for Request V1 APIs. From that date forward, any upcoming releases will not have access to the V1 Request APIs. All clients and integrations based on V1 will stop working unless they are updated to use the latest V3 version of the Request APIs. We strongly recommend moving to the new version of APIs for all cases where the operations are supported in the newer V3 APIs. Previously, the support for the User and Technician
Request Custom Filter - Removal of Support for V1 API Operations
As part of the Request Custom Filter enhancements, we are removing support for the below V1 API Operations: View All requests [/sdpapi/request?OPERATION_NAME=GET_REQUESTS] View request filters [/sdpapi/request?OPERATION_NAME=GET_REQUEST_FILTERS] We
Masterclass 2021 Season 2 - Session 2: 5 tips to get your service desk ready for a hybrid workplace (August 25)
Hi there, Before the pandemic, organizations across the globe were already on a path to digitize operations. After COVID-19, many organizations were forced to fast-track the process by adopting collaborative applications, security solutions, big data,
[Security advisory] Vulnerability in ServiceDesk Plus versions 11005 and above
Hi there, This is a security advisory regarding a possible authentication bypass vulnerability in a few REST API URLs in ServiceDesk Plus, which has been identified and rectified. On-premises users of ServiceDesk Plus (all editions) with version 11005
[Security advisory] Vulnerability in AssetExplorer versions 6600 and above
Hi there, This is a security advisory regarding a possible authentication bypass vulnerability in a few REST API URLs in AssetExplorer, which has been identified and rectified. Users of AssetExplorer (all editions) with version 6600 and above might
Masterclass 2021 Season 2 - Episode 1: Slash resolution time and automate key desktop management tasks with the ServiceDesk Plus-Desktop Central integration
Ever wondered how to slash resolution times while simultaneously automating key desktop management tasks? In this Masterclass, we'll teach you how to maximize your productivity and stay on top of help desk requests with the ServiceDesk Plus-Desktop
Minor Modifications to Change Approvals V3 REST API Format
Dear Customers, As part of the enhancements in Approvals features in the product, we are making minor changes to the Change Approvals REST API format. This will impact the operations to be performed via API. For the same reason, JSON input formats for
Any real-time ServiceDesk Plus 11300 feedback?
Hello Folks - Does anyone have any feedback on the latest 11300 version? We unfortunately only have a Production environment so waiting to hear feedback from other users before installing. Thank you!
Introducing the new, unified agent for asset discovery in AssetExplorer
Hi there, AssetExplorer has replaced its existing asset inventory agent with the all-new, unified agent courtesy of Desktop Central, the unified endpoint management solution from ManageEngine. We are very excited to bring you this latest update that
End-of-Life of Request V1 APIs - Impact on Upgrade, Scripts and Integrations
Dear Customers, As announced earlier, we are dropping the support for Request V1 APIs from Version 11.3 of ServiceDesk Plus which is expected to release in a few days. Any future releases will not have access to the V1 Request APIs. All clients and
SAML Authentication FAQs
Listing here the FAQ's regarding SAML Authentication. 1. Despite having valid login credentials, why am I added as a new user in ServiceDesk Plus when logging in using SAML? When you log in using SAML, the IdP provides a login name in the SAML response. This login name is generated based on the NameID attribute configured in the IdP. Now, the new users will be added to SDP under below two scenarios. ( You can disable dynamic user addition settings in the Self-Service Portal to prevent the addition
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